The Zac Team – Atlanta Real Estate Experts

I recently worked with Teresa Lynne to purchase my first home and it was a great experience! Teresa and her co-​workers were friendly, professional, and always on top of things!
Being very new to the home-​buying experience, Teresa was able to answer all of my questions and helped me narrow down neighborhoods one-​by-​one. She was very patient and willing to look at multiple properties with little to no pressure on making an offer, etc.
Closing on the property was fast and seamless thanks to clear communication and scheduling. I ended up with a beautiful townhouse in the Grant Park neighborhood and could not be happier! Thanks to Teresa Lynne and the Zac Team, I’m a satisfied first time homeowner!
I highly recommend Teresa Lynne and The Zac Team for all your home buying needs!

I worked with Laura Lowry from the beginning of my home search through the closing, and she was available and helpful every step of the way. I am a first time home buyer and Laura made the experience as stress free as it could have been! Great recommendations when I asked for them and no pressure to use them or to look at houses outside of my price range. Was a great first home buying experience!

Buying a home for the first time is a huge step and can be really stressful, or so I have heard. Teresa Lynne and the rest of the Zac team has actually made this a great experience for my wife and me. Teresa has a lot of experience in this field and is knowledgeable about the Atlanta area and the (fairly complicated) home buying process. We were more or less clueless other than some internet research we had done and she did a really good job of explaining and guiding us through each and every step. It being a seller’s market didn’t really make it any easier but her passion, dedication and hard work helped us get the perfect house. Wholeheartedly, I am recommending Teresa and the Zac Team to anyone who is looking to buy their dream home.

My wife and I recently worked with Jon Kettering from the Zac team to purchase our home. It was tough to find what we wanted in our price range, but Jon kept it real and helped us stay positive throughout the whole process. If I ever need an extremely patient and experienced agent again, I would absolutely choose Jon.
He is very knowledgeable of the Atlanta area and extremely honest in what he does. He will accommodate your needs and literally work around the clock to help you find the perfect dream home.
We chose Jon to be our buyer’s agent and had a great experience.
Why we liked working with Jon:
* Jon was always available to us and would always respond to emails/​calls promptly.
* Jon is very thorough in order to be very clear that he understands what we want and that we understand what he advises.
* He did not push us into homes nor did he push us away from homes. Instead he asked us how we felt about the home after each visit and let us come to our own decisions.
What you look for when you choose a realtor may be different for everyone, but I can vouch that with Jon you will get someone who will do his best to help you get the home that you want. In the end if anyone ever needs an excellent and professional real estate agent, I highly recommend Jon Kettering!

I really liked working with Brian and the rest of the Zac Team. They were responsive, professional, and effective. I would be happy to work with them again.

INFINITELY NEGATIVE STARS!!!
I write very few negative reviews, because I like to give people the opportunity to correct their behaviors, but I have to say this is the WORST experience with realtors I’ve ever had. We had issues with one of the agents on the Zac team, and Zac as the agent’s supervisor was contacted for some resolution. This was to no avail, as Zac also made excuses for the agent’s offensive behavior and poor communication skills instead of apologizing for the behavior. He showed that his thinking was along the same lines (i.e. displaying a low level of education and intelligence) with a resistance to admitting fault.
Zac, while not outright disrespectful, was just as unhelpful as his agent. It was like banging our heads against a brick wall in order to get any response from them, and all responses showed an inability to understand written English. Both Zac and his agent had terrible grammar and wording in their written communications with misspellings everywhere. This is totally unacceptable in an age where autocorrect and spellcheck can be found on practically every phone and computer. Furthermore, Zac and his underling were at times unapologetically rude.
They were unprofessional, unresponsive, and most definitely not detail-​oriented. They sent the wrong amendments through during the contract negotiation and/​or did not read or care to properly interpret written communication. Furthermore, they could not even offer an apology, much less correct their errors. It was an awful experience. I would not list my home with this team nor would I ever buy a house they list in the future. In no way would I ever want to be involved in a contract negotiation with them.
I have bought and sold multiple houses in the past, and this was by far the worst experience I have ever had.
When I accidentally included Zac on an e-​mail and asked if Brian Rothstein (the agent in question) «just didn’t read the amendment before he sent it? Because his email showed a lack of reading comprehension if he did indeed read it, given his statement regarding the escrow.»
Zac’s response was that he «resented» my «accusations» because «you don’t know the whole story.» What really bothered me is that, for a person who basically begs for contact on the internet to get sales, he then told me «Please refrain from communicating with us directly and go thru your agent.» He did not provide me any more of «the story» in whole or in part.
I told him that I didn’t mean to add him and that it wasn’t an accusation. It was a reasonable statement, since Brian wrote that the sellers wouldn’t agree to something we didn’t put in our amendment. I asked if he had a reasonable explanation for this, but he has yet to respond. The likely answer is… No. They have no reasonable explanations for their mistakes, and yet they won’t apologize much less admit to making the mistakes.
Honestly, even an apology in this case would help, but there is no accountability from the Zac team in almost losing a deal due to their poor communication skills.
I’m not sure if Zac realizes that every interaction is an evaluation by a current or potential client, and that this is a terrible way to conduct business, given that he and his agent have left such a bad taste in my mouth. I will recommend that everyone stay away from this group from now on. Tacky but effective advertising, poor service.
Full Disclosure — they are obviously NOT paying me for this review (see the positive reviews re: customers get a $ 25 gift card for writing the reviews on Unilocal

Jon on The Zac Team helped me buy my first home in Atlanta, and I couldn’t have asked for an easier process. I was referred to him from a co-​worker who recently purchased a home with Jon’s help, and had nothing but praise for him. While looking for a home Jon was always available for questions, and had phenomenal insight. He was also very easy speak with, and has a level of professionalism that has to be unparalleled among realtors. Jon and the rest of Zac’s team flew me through the arduous process of buying a home.

The Zac Team was great. Specifically, we worked with Ken Kraften to sell our condo, and he did an excellent job! He was very attentive and responsive to the questions and concerns we had. Ken knew the market well and did his research before meeting with me, so he knew what my place was worth and what I deserved. With his experience, he made this process as easy as possible. Another great service they provide is an updated database of homes sold within a specific neighborhood. Because of this, I could see what other condos were being sold for in my complex, and it really educated me about the fair market value for my place.
The Zac Team also offered great services to get my condo sold quick, and none of the services cost me anything out-​of-​pocket! They paid for a stager to come to my home and make recommendations to present my home in a better way. They also had an excellent photographer and marketing team that created some great marketing materials.
I would definitely recommend the Zac Team if you are looking for true professionals.

We used Melissa Shaughnessy to buy our house in Atlanta and couldn’t have had a better experience. We were moving from out of state and had lots of questions about the area and Melissa was very knowledgeable about the area. She provided us with tons of assistance including meeting with the inspector, exterminator, and helping us get estimates for home repairs. She was always accessible and answered all emails/​phone calls quickly. Buying an old home we had a lot of negotiating and Melissa was very thorough and helpful in the process. We highly recommend Melissa to anyone purchasing a home in the Atlanta intown area.

Tracy Dowdell was amazing! She was knowledgable, honest and responsive. My husband and I were relocating and purchasing our first home and she helped us each step of the way — emailing new listings, answer our many (many) questions, even Facetiming us when we were unable to attend a showing in person. Her willingness to go above and beyond helped us get into a great location for a great price. I would recommend her to anyone!!!

We worked with Alli Maddox at the Zac Team and were really happy with the results!
The quick version: Alli was perceptive, knowledgeable, responsive, diligent, and friendly! She found us a great house and the entire process was very smooth (especially impressive since we’re first-​time buyers)!
The longer version: We originally found Alli through Zillow — we wanted to see a particular house, and Zillow randomly assigned us to her. When we got in touch, she explained that the particular house we wanted to look at was already off the market (Zillow sometimes lags a bit). She gave us a link to a more up-​to-​date set of listings and asked if we’d like to meet so she can help us with our house search. We explained that we were only casually looking and really didn’t intend to buy a house any time soon (if at all). Despite that, she said she’d be happy to meet and learn more about our interests, and she even came out to our apartment to meet with us (we’d recently had a baby and didn’t want to travel).
Alli took us out to see a number of different houses on different occasions, helping us to get a sense of the market and different neighborhoods. She understood that we were still in «just browsing» mode, and we never felt like she was pushing us to buy something. She was helpful in helping us think out the pros and cons of various houses. She was attentive in listening to what we liked and didn’t like, and eventually suggested visiting a house that hadn’t been on our list. It was fairly different than some of the things we’d been choosing to visit, and we realized as we walked through that it was actually much more in line with our style! I thought it was really impressive that she seemed to know our needs/​interests better than we did! (And it was less expensive than some others we’d been looking at — which was great!) That ended up being the house that we bought.
Alli continued to be very responsive and helpful after we’d made an offer on the house. She answered lots of questions (by phone, text, and email), and helped us to understand everything in the contract (we had some questions about some of the terminology, and she actually walked us through it paragraph by paragraph). She explained what we would do during the buying process, and made suggestions related to finding mortgage brokers and inspectors.
We couldn’t be present at the inspection, so Alli went in our place — and she took measurements of the rooms for us. She made good recommendations about what to ask the sellers to fix, and everything we asked for ended up getting done. Alli did a walk-​through herself afterwards, noting a couple small things that would require follow-​up, and she did another walk-​through with us when we got back to town.
Overall, the process went really smoothly, and we really enjoyed working with Alli!
*Full disclosure: The Zac Team offers their customers a $ 25 gift card for writing a review, but they don’t do anything to influence the content of the review — this accurately reflects our experience.

I highly recommend the Zac Team, particularly Ken Kraften, as a buyer who listed with the Zac Team and just completed the sale of my condo! Throughout each step of the sale process (from pre-​listing to closing), Ken was patient, knowledgeable, energetic, responsive, and professional. He made what could have been a stressful process both manageable and relatively stress-​free. I always felt informed and Ken was always quick to answer questions when they arose. I also appreciated his enthusiasm. I was impressed with the Zac Team’s marketing and having the support of the Zac Team was another benefit that made the process go smoothly.

There aren’t enough words to describe how wonderful the Zac Team is. Zac and Ken are amazing at what they do. They stepped us through every step of the process of selling our home and it was as if they had a crystal ball because everything they predicted came true. We had multiple offers and had the very best selling experience. I strongly recommend having The Zac Team be your team of choice if you’re looking to sell or buy!

Three years later, Zac will not stop emailing me. How many houses does he think I want to buy?

The Zac Team is the real deal! I can’t say enough great things about our realtor, Melissa Shaunessy. She seemingly never sleeps, and is always available to answer any questions or walk you through the process. This was our first home purchase, but will be using the Zac Team and Melissa in the future, as well as recommending them to anyone we know looking to purchase a home.

We have worked with Ken Kraften and the Zac Team multiple times in the past 16 months. Ken sold our home, helped us to purchase our new home, and completed some property transactions. Ken is extremely professional and has amazing diligence and follow through. We will continue to take our business to Ken and the Zac Team for all our real estate needs.

The Zac Team, in particular Bill Harris, who was my agent — provided the best possible buying experience when I was searching for my new home. If I buy again I will most definitely turn to them for help. I highly recommend using this outstanding team!

I’m so stoked that we happened upon the Zac team, Jon Kettering was a key factor to us closing our home and we could not be happier. It was overwhelming at first, but Jon gave us much needed information and guidance. Thank you for everything Jon!

With the help of the Zac team, I recently reentered the world of home ownership. Deborah White was incredibly helpful and held my hand through the whole process. Besides being fun to work with, she was incredibly knowledgable and brought things to my attention that would never have occured to me. It is also helpful that she is an Atlanta native and knows all the ins and outs of all the neighborhoods.
With the market the way it is right now, and inventory so low, it took a while to find the right place, and several places slipped through our fingers due to bidding wars. But, I can honestly say that all that happened for the best and we are where we are supposed to be and loving our new ‘nest’.
I wouldn’t hesitate to recommend The Zac team and most especially Deborah to all my friends and family.

Zac’s agent Deborah was amazing. First home buying experience, and she held my hand wading through neighborhoods, realtor and legal jargon, and mountains of paperwork.
Even after going on contract with one property, she kept her eyes open while assisting her other clients, spotted something better, handled everything switching contracts over to ensure I got what suited my needs perfectly. A+