Tree Elves

I so wanted to love this idea and service! I was even promoting it to my other friends and family before our tree arrived this year. So disappointed. In my forty-​something years I’ve never bought a tree that died so quickly. Just over a week after the tree was delivered it was dead. The branches were bowing and our usual ornaments were hanging low and falling off. We tried everything Google offered to keep the tree alive (i.e. drilling holes in the trunk so the tree could more easily soak up water) and nothing prolonged it’s shelf life. The tree we received had a nice shape but when we order our usual 7 – 8 foot size we know what to expect and height and circumference wise, we did not get the big, beautiful tree we’ve gotten for half the price at garden centers in previous years. I always like to leave our tree up through new year’s but looking at this dead tree in our living room was sad and depressing so we took it down as soon as Christmas was over. Lastly, and this was a small thing, we scheduled the delivery of the tree for a window based on our little one’s nap schedule because we wanted them to be able to see the elves deliver the tree — only to get a last-​minute message that they weren’t able to deliver during the pre-​scheduled time, thus our son missed out on the whole «elf» thing… Won’t be doing this again based on price, size and longevity (or lack of).

Elves delivered our Christmas Tree today!!!
This service and the Elves are Awesome! They deliver the tree and pick it up. They also have tree stands if you need them! They are punctual and cordial. Loved them.

Woohoo! The elves made a special early delivery for my son’s birthday, bringing cheer and King of Pops! They were prompt and friendly –great with letting the kids help.
Our tree is gorgeous. We chose stand rental so it is set up and ready for lights. This is our first live tree and was very exciting for all of us.

This is my first Christmas in Atlanta and I knew I wanted a tree but I live by myself, on the third floor, without an elevator. I was so excited to find Tree Elves and the ordering process was incredibly simple. I chose a medium, 6 – 7 ft. tree, rental stand, delivery and pick-​up. For about $ 90 Tree Elves handled everything beautifully. It was raining on my original delivery date so they called me and I was able to reschedule for the first appointment slot the next day. Jingles and Sprinkles arrived in charming elf outfits and even had Christmas songs playing on Pandora for the full effect. They got the tree into my apartment and set it up in no time making sure it was straight and even. They even have a cool system where they first put down a large plastic bag, tree stand in the middle, put the tree in the stand and at the end of the season all they have to do is come in and pull the bag up and over the tree to haul it out mess-​free.
Oh and did I mention the tree is gorgeous and smells great? Thank you Tree Elves for excellent customer service and the most beautiful Christmas tree ever! The free popsicle sampler is also a nice touch!

I got my Christmas tree from Tree Elves yesterday and I’m very happy with it.
You can order a tree online and choose whether you want it to be delivered to your house or you can pick it up at the King of Pops headquarters for a $ 10 discount. I opted to pick up the tree and save a few bucks. The pick up process was a little strange. I ordered the tree online in the morning and I expected some kind of confirmation email explaining to me where and when I could pick up the tree. I didn’t receive one so I called and left a voicemail. I called again… and again… and no one called me back. I finally emailed them and got a response an hour or so later. It all worked out and I was able to pick up the tree, but just something to be aware of if you choose the pick up option. It seems like they’re still working out the kinks.
The tree itself is really beautiful. I got the 6 – 7 foot tree and it is full, lush, and really healthy looking. My house smells great!
The best parts are that they will come pick up the tree after Christmas, and they will also plant another tree for every tree they sell I like that aspect of sustainability.
Overall, cool service! Would recommend.

We can’t wait to order another tree this year!

I ordered my tree this year (2013) through this service and was not impressed. Here was my experience
1. They delivered the tree one week late, reason being they had ordered the wrong size pots for the large trees and had to get new pots which apparently took them a week.
2. They tracked mud all through the house, rolling the dolly across my white rug leaving muddy wheel tracks everywhere
3. They forgot the lights I had added to the order, when they brought them back they only gave me all red lights (not what I ordered)
4. The tree was not very pretty, odd shape.
5. When I complained about the entire service, they said they’d give me some free pops (same owner as King of Pops) and contact me about a refund, which they never did.
Overall I thought this was and still is a great concept and idea, unfortunately it is not managed very well, at least not in my case. I will not order a tree from them again and will steer everyone I know away from them.

We ordered our second tree this year — another great experience! They called a couple days before to confirm delivery time, then called a few minutes before arrival per a note I had added to order. Awesome alternative to an annual tree chop-​down, and this year’s is your true «Christmas tree» Norway Spruce (versus last year’s Norfolk Island Pine).

The elves arrived in costume with a Christmas tree as expected! I love the concept here. My only gripe would be that the tree was a little wimpier than anticipated. But we’re still very pleased and hope to use them next year too.

We got great customer service from the Tree Elves. They arrived on time and called a few minutes before they got to our house. I love that they come to your house actually dressed like Elves!
We ordered a small tree, and it is a little scrawny. It reminds me of a Charlie Brown tree. :) But, we like that we are doing something good for the environment and our tree will go back in the ground after the holidays.
Our friends got a medium, and it’s fuller and looks a little more like a normal Christmas tree. We will definitely use them next year, and spring for the medium tree.
Edit: I know this is going to sound like I’m the Goldilocks if Christmas trees. The Tree Elves changed to Spruces this year and they definitely hold ornaments better. But, they are prickly like a cactus. Kinda painful for decorating. Maybe Frazier Furs just don’t grow we’ll around here and that why they don’t use them?
Again, we got great service and we love that they dress up as elves when they arrive. But, we’ll probably go with an old fashioned cut down tree next year. Great concept but it just doesn’t work.

I ordered a tree for my mother because it satisfied several things that were important or convenient to us: (1) We’re both committed to the environment, so this less-​wasteful way of enjoying the Christmas spirit really appealed to us. (2) I don’t own a car, so helping her by picking up a tree involves the inconvenience and expense of coordinating my schedule with hers and with a Zipcar pickup truck reservation; having it delivered on a date we could pick in advance was an enormous convenience. (3) My mother is a bit of a neat-​freak, and while she loves having a Christmas tree, the needles on the carpet at the end of the season are a great frustration for her; we don’t know yet how the live Leyland Cypress will do, but I think there’s a good chance that it won’t shed nearly as much as a dead tree.
When I read the negative reviews on here just before going to my mother’s apartment to wait with her for delivery, I was worried that I’d made a mistake in suggesting Tree Elves — but when the tree arrived (very promptly in our 3-​hour delivery window, by the way), it was gorgeous: full, lush, healthy, and solid. My mother was so thrilled with it that she immediately started decorating — rather than waiting for a tree-​decorating gathering she had planned later in the evening. And since then, everyone who has seen the tree has commented on how much they like it.
Also deserving mention is that the ceramic pot option is beautiful. (My mother is extremely disappointed that she doesn’t get to keep it.)
Tree Elves definitely deserves the 5 stars I gave them, but here are a few ideas I’d like to throw out to make things even more convenient:
(1) I like using Google Checkout, but I found it a little confusing in this situation where I was having it delivered to somebody else’s home: As I was placing the order, I had to select the neighborhood and delivery/​pick-​up times on the main page, and as I was doing so it wasn’t obvious to me how they would know exactly where to bring it. (I was a bit worried that it would be associated with my address on file with Google Checkout — which would have been inconvenient, as the tree needed to go to my mother’s house.) Everything worked perfectly, as there was a place to enter delivery location in the Google Checkout phase of the process. but a small line reading something like «Delivery address will be requested during the check-​out process» would have reassured me that I hadn’t overlooked something.
(2) My mother wanted me there when the tree was delivered. I didn’t really relish the idea of sitting around at her place for three hours, but of course I told her I’d do it. But if Tree Elves had been able to call an hour, or half-​hour, before arrival, I could have been getting things done at home and jogged over to her apartment as the last minute. As it was, the tree was delivered within the first 20 minutes of the delivery window — so it was a moot point in this case — but such an alert call would be nice in future years.
(3) Similarly, a reminder/​confirmation e-​mail a few days before delivery would be a nice reassurance that everything is on track.
But these are not complaints; just suggestions. I am a VERY satisfied customer, and I will ABSOLUTELY get a tree from Tree Elves next year.

I love the idea of getting a live tree as your Christmas tree instead of a cut down tree. Plus they would bring it to me and then pick it up at the end. I jumped at the chance to order a tree from the King of Pops group that I have been a fan of them for a while. The experience of ordering the tree was great and the delivery guy was nice sadly that is where the good part of this review ends.
After I ordered I had something come up and needed to change my pick up date. I emailed them through Google Checkout, posted to their wall on Facebook, responded to two tweets trying to get them to help me out. Finally after 3 weeks of trying to get to them I had to get a friend of a friend who knows one of the King of Pop guys to email him personally. Then I got a response. I really should have canceled my order then.
My tree arrived today. Yes I did order a small tree but it is too small to support ornaments and doesn’t smell like a Christmas tree like the website promised. It was way too expensive for me to be this disappointed.
I won’t make this mistake next year. I took a chance on a new business and lost. Lesson learned.
Update:
Since I was unhappy they did make it right by refunding my money.