U-Haul Moving & Storage at Clairmont Rd

Very nice employees so I’m only reviewing the employees at this location, not U-​Haul as a company– Rice and a guy (wish I would have caught his name) were working. My name pulled up on eAlert because an ex boyfriend linked my name with his credit card. They (U-​Haul regional office) wanted me to pay for something he owed from 2005. I didn’t even know him in 2005 and I haven’t been with him in 2 years! Last year (2013) U-​Haul allowed me to rent a truck from Freeport, FL to move my grandmother to Atlanta. Makes no sense that they would just now add me to eAlert and want me to be responsible for an ex boyfriend’s balance. Ashely Munn in the regional office was EXTREMELY rude when I called. No one can help me with this outstanding balance that doesn’t even have my name on it, but U-​Haul «associated» me with him. Very unorganized corporate and they won’t hear the last of me with this ridiculous issue! Thank you to the employees at this location for being courteous and helpful!

So unorganized and their error cost me! I had two U-​boxes delivered to their location and picked them up only a few days after delivery in October. I looked at my bank account in January and realized they had been billing me for monthly storage for 1 of the 2 U-​boxes. It took two weeks to get them to reimburse me for those three months. Then they SWORE it wouldn’t happen again. Well in February, once again I was billed for the Ubox. I called and they reversed it right away. Which is funny, because in January, they told me they didn’t have my card information and that’s part of the reason it took so long. Even after they reversed the charge in Feb, later that day I got a call that my card wasn’t going through and they needed new payment information. Will never work with them again. I overdrafted my checking acct in December because of the money being taken out and had to postpone a large purchase in Feb because the charge came through on a Friday and didn’t get reversed until the following week.

Polite, professional crew here. The truck was in great shape as well. Easy check in and out.

Definitely a friendly place compared to some other UHauls I’ve been to. The whole point is to be quick and easy. Get me my van/​truck and let me go. And I don’t want to wait ten minutes while you inspect every inch of the car or over analyze the gas meter. They made it a short and simple process on renting and returning, which I appreciated.

I got a very clean 10 ft truck that was nearly new — only 16,000 miles on the odometer — for my trip from Atlanta to Sioux Falls. It was easy to drive and easy to load and unload. The staff person who assisted me, Sean Garcia, did a great job of moving me quickly through the process of signing out the truck and getting me the insurance I needed. I recommend this U-​Haul location!

Clean place with good staff. We are using them for storing an estate contents. One issue is if it is still hot outside it is not that much cooler inside. Behind the Sam’s Club next to Clairmont and 85