West Elm

Walked in this morning and noticed 3 different associates. Not one said even a hello, was not asked if I needed help with anything, also and after being ignored and was walking toward the door no one even told me to have a nice day. The worst customer service I have ever received in a furniture store or lack there of. Will be ordering online from now on if at all.

I ordered a coffee table online a few weeks ago and it came today. The service experience was perfection. After I ordered it, I received an email with details on the delivery date and time (2 hr window of time vs the 5 hr time that competitors give you). West elm called today and said they had arrived a little early. I said I wouldn’t be there for an hour bc I wasn’t expecting them so soon and while they could have been jerks, they were incredibly understanding and nice. They said no problem, we will make another delivery and come back over. Just like that! They called me again and I met them and they were in and out within 5 mins. Super nice and professional guys. Such an extremely different experience that I just had from IKEA on Monday! I will order from west elm again and get the delivery as it was inexpensive and convenient!

West Elm, please better train your sales team at this location, so they accurately represent your products. I was provided with misleading information and made a purchase that I likely would not have. I was told a sofa was made in the USA (actually, the salesperson said ALL leather sofas at West Elm are made in USA, which is simply not true! Even their website doesn’t say that.)
I went to this store to shop for a leather sofa. Very quickly, I had my eyes fixed on two models. One was deep and comfy. A salesperson approached me. I first ask about its color, and my second question was where was it made in. And that’s when she said ALL leather sofas were made in the USA, emphatically.
Please correct you staff. This is extremely misleading! If I haven’t checked the label now that the sofa is in my home, I would not have realized it’s made in China for many years. It’s still a very fine sofa, well made and comfortable and I believe it will last for a long time. But should I know its manufacturing origin, I might have made a different decision — there are other non-​US-​made sofas that are cheaper. I’m very disappointed.

FOR INSPIRATION ONLY!
West Elm is a large furniture store that carries contemporary furniture and tons of accessories. From what I observed the quality does not match the price as many of the pieces just weren’t the high quality you should expect in your furniture. Many of their pieces are retro in design, (specifically designed to look like pieces from the 1950“s).
Why anyone would choose to purchase a cheap replica of quality furniture is a mystery to me. I would just go to an antique store and purchase the real deal.
If you really want to shop here, I would say stick with the accessories and only when they are on sale otherwise, you are just wasting money!

I’ve read a metric tonne of bad reviews for this location, and I can’t seem to find the evidence to support them. Maybe it’s luck of the draw, and maybe it’s just because of my stunning good looks… (discern at your own peril)
Immediately when we walked in, we were greeted and within minutes we were pointed toward what we came in for. Three-​Stars? Why Andy? If it’s so great like you say, then where are the higher ratings? Ahhhh, you’ll see in a sec.
All the West Elm stores are laid out a bit cluttered with very little rhyme or reason, but that seems to be the «thing» for urban, styled furniture stores and I can handle such niggles. We found what we came for, but herein lies the problem… Nothing that I came prepared to purchase was in-​stock. I’ve been saving my pennies for years, and I all I wanted was this one piece of rustic furniture and now this? All jokes aside, I really came prepared to haul furniture home, and I am leaving with a receipt that says I spent a lot. Oh well, I will love it all more when it arrives in a few weeks I suppose.
All-​in-​all, a very good experience, and we intend to accessorize with a few more items from West Elm, so returning is a foregone conclusion.

CHILLS!!! I am a frequent shopper at the West Elm in Atlantic Station. Although, I work for a rival furniture store (The Big Blue Box), I love West Elm. It is one of my Go To Stores for the unusual and the modern. I left work early Tuesday just to trek over to West Elm to see what was new and a must have. I walk in the door. A Salesperson (female) from the wrap stand greets me. I say hello. Immediately, she comes from behind the wrap stand and (in a quickened pace) sprints to catch up to me. Again, she says Hello. I say hello again. She is (only) several footsteps behind me. Hello again, she says. I say nothing. She then says… «Can I help you find something?» Not, MAY I help, but can I help you. I know manners and proper grammar are rare commodities. She is close enough to me that I could feel the tremor of her voice on the nape of my neck. I say to her «No, you may not.» She says nothing and turns and walks away.
The experience left me COLD. I felt unwelcome in West Elm. I have thought about the exchange many times since it occurred. I questioned how I looked, what I was wearing, my demeanor, you name it, I probably questioned it. In the end, I realized that the Salesperson was either overzealous in her greeting or unknowing that her CUSTOMER SERVICE approach would make a (regular) customer feel uncomfortable.
I am the Customer Relations Liaison at my store. This experience was a teaching moment for me. I come in contact with hundred of my store’s GUESTS each day. I realized that how the smallest gestures (on the part of coworkers) can affect a GUEST’S shopping experience. This experience was motivation to be better in my daily interactions with our GUESTS.
Thank you Salesperson at West Elm Atlantic Station… you taught an old dog a valuable lesson.

Earlier this year I moved into a new place in Midtown and was really excited to purchase a few things at West Elm. I worked with Jeb (the manager at Atlantic Station) and he was AMAZING. He was so attentive and worked thru my back and forth deciding between different pieces. I ended up purchasing the Henry sofa (at Jeb’s recommendation), a mid-​century floor lamp, geode bookends, marble trays, and a few other odds and ends. I was happy with the price points and selection at the store.
Shipping for the sofa and lamp was quick and reliable. I received the lamp about a week after ordering and the sofa came in about 2 ½ weeks after purchase. I wanted to wait a few months just to see how everything has held up, and I’m very pleased with the quality of both my big and small purchases.
I’m thinking I’ll shop exclusively for home goods at this West Elm moving forward because of Jeb’s considerate helpfulness and how smoothly the process went.

«Buying furniture from West Elm is like throwing your money into a black hole» someone said, and I would have to agree. I didn’t have any issues with delivery and the people at the store were very accommodating when I called to order directly from the store, which actually wound up saving me about $ 200. I purchased the white wood tiled TV console, which looks really good on the website, but not so well in person. The issue I have is when I went to pick it up it was boxed in separate parts, and for $ 1100 I would expect a piece of furniture that price to be preassembled, I’m not buying something from target/​IKEA ya know?
After getting the monolith home and realizing that it was going to take almost 45 minutes to unpack it and put it together and I saw how cheap the furniture really is. I realize that I probably could’ve saved $ 500 if I bought something similar from target. The white lacquer finish is truly NOT a lacquered finish, as it scratches off very easily. It’s a fake paint lacquer finish. I feel totally ripped off and it’s not worth the money that you pay for it or the aggravation of having to put together furniture. It should already be preassembled and much higher quality at the prices that they’re charging.

I love West Elm. Such a great place for home décor and home inspiration with a little funky flair. We worked with Audrey recently to buy a couch and she was wonderful, not pushy in any way and helpful when we needed her. Everyone complains about the customer service on here but at least they aren’t on your back like all other furniture stores: p

After making a complaint over the phone about the customer service here, the manager ended up contacting me, and I ended up getting what I call a «I don’t give a shit, but here is a obligatory» apology. No wonder the associates there don’t care about their customers. Hate this store.

West Elm has great products and furniture. It has the style of Room & Board without the price tag. Customer service is completely lacking though. The rep was completely unhelpful, gave us zero answers. Most of her responses «I don’t know.» I’m not even joking. Its such a shame b/​c they really do have great stuff.

The customer service here, or better yet, disservice, is HORRIBLE. If you don’t like retail & dealing with people all day long, maybe the associates should find other jobs. This needs to be brought to corporate’s attention.

I love West Elm’s products but have opted to go the online buying route over coming into the store at the expense of shipping costs. I have been to this store 3 times in the past month as we just purchased a house and in ALL THREE TIMES the customer service here has been absolutely lacking. The first time and second time I was completely ignored despite being a weekday with very few browsing customers. At the time, this did not bother me much given that I was just looking at large furniture pieces. The third time, however, I had specific questions about prices and flagged down three associates, three separate times only to be told «okay i will look» and proceeded to wait 25 – 30 minutes in-​between. It got to a point where I just felt stupid waiting for an answer no one was chasing down.
No thank you. After going to Crate and Barrel and Room and Board on the same day, it’s absolutely clear that this West Elm does not value its customers as much as it purports to. Despite receiving multiple solicitations about having an Associate «come to your house for a free design consultation» — why would I invite individuals into my home who don’t give me the time of day outside of it?

I love this store; I wish they had one closer to home than Atlantic Station. It’s like Pottery Barn and Crate & Barrel had a beautiful child, then trained it to sell the best lemonade you can imagine for only 25 cents a glass. But., sometimes, it also poops the bed…
The style is great and the prices are reasonable, but the sales associates can be a little hard to pin down and my transactions tend to be complicated, so something always gets recorded improperly. EX: I bought three rugs from them, all at 30% off, which was a great deal, right? I’ve also got a designer discount of an additional 10%. The trade account gets me free shipping and I don’t have to pay sales tax. Plus, they financed the whole thing for 12 months at 0% interest. Still with me? This means that over $ 1,500 in rugs cost me just $ 800 delivered.
Why am I complaining, you ask? I shouldn’t. But, every time I get my invoice, they’ve charged me interest or something little that irks me. The good news is that nine time out of ten, it’s a mistake in my favor, which they credit out, no questins asked. I just hate that the process isn’t cleaner, but for the deal I’m getting, I’ll give them five stars all day long.
I will continue to furnish my new home with West Elm products (patio furniture is next!) and deal with the aftermath as it’s created. Did I mention they also have a trade rewards program?

There are no West Elm stores in my hometown so I have been a long time fan and customer via the internet alone. So on the occasion that I do get to Atlanta to actually visit the store, I always feel a little like I am seeing celebrities in the flesh. My online purchases have always turned out to be pretty close to what I was expecting but it’s a nice treat to see some of the long coveted West Elm classics (Heyyyy Parsons Desk. How you doin’ Dhurrie Rug?) up close and personal.
I’d recommend this store to any interior design lover. Be sure the check out the clearance section up front near the registers. The last time I was in this store I came across a great find and scored a nightstand with the tiniest of scratches for $ 60. There was also a great leather sofa more than half off too.
West Elm is a bit too pricey to earn that 5^th star but that is clearly just a personal opinion. Go check it out for yourself!

Now that I no longer work for the Williams Sonoma brand, I can finally review one of my favorite stores in the brand.
This is the place to come if you want contemporary furniture. I don’t, but I think the interior decorator that lives within me does.
The drapes they carry however, I do adore those. I don’t know if they are considered pricey, because I think even when I shop for curtains at JC Penny’s, I’m shocked at how expensive they can be.
I normally get greeted by a staff member at some point and time in my browsing, but since I’m normally buying reading to purchase items and not making a furniture purchase, that doesn’t go into great detail. They let you browse at ease. I like that.
There’s been several time I’ve shopped here that the cashier has pointed me to other items, which I also ended up buying, so they are trained well in the area of suggestive selling.

They get two stars for having amazing items. The moment I walked in I was ignored by not one, not two, but three employees. Apparently I’m not good enough for them. But I found items to buy anyway and when I stood at the counter, as the only customer, for almost 5 minutes, someone finally came out to ring me up and actually apologized for making me wait and appreciated my patience. Christina was the only redeeming quality for this store. I will just buy online from now on, as I was doing previously.

I like their stuff. Not all of it, but its the more affordable version of Pottery Barn.
This location isn’t huge, but it still has a decent show room.

Mixed reviews on this particular West Elm location for me. Even though I love West Elm and their products, I find this store’s customer service to be sorely lacking. They’re lucky I like their stuff and keep coming back– if online ordering, returns and, delivery to my home were a tad easier, I would have skipped going to this location altogether. The staff tends to act like they’re doing me a favor by checking if they had items in stock, holding items, or most often, telling me they’re out of stock and that they don’t know when they’ll be restocking. Why do I keep coming back? When buying home décor, I need to see and feel the item, see its proportions and textures.
My main purchases from West Elm have been their furniture items– I hate buying bulky furniture so I love the sleek, modern and simple lines of West Elm’s furniture lines. The prices are relatively affordable, not Ikea-​affordable but not bad.

My girlfriend no longer comes with me when I go to this store because I go pretty much every time I’m at Atlantic Station.
From a design perspective just about everything in this store is amazing and can fit with many decors.
It would be 5 stars if not for their high prices. I saw a small branch/​twig for sale for $ 29. I could go outside and pull one off a tree for the same price.
Wait for the sales between seasons and you’re good to go.
Another thing I don’t like too much is that often they’ll have sales online that aren’t in the store. One globe was $ 50 in store, but $ 20 online with free shipping. ALWAYS check online before buying in store. You’ll save some loot that way!