One Ocean Resort & Spa

SPA REVIEW–
A very welcoming and relaxing spa. On the smaller side, but I found it to be far better than the fancy one in PV as far as customer service goes. These ladies are truly professional and you can tell they enjoy their work. I had an amazing massage. There is one deep sitting hot tub, a steam room, shower with vichy, great lotion products. The relaxation room where you wait for your therapist has comfy chairs with blankets and floor to ceiling window beachfront view.

Got a aromatherapy message for my BD and decide to book a room. First of all the spa is Amazing! Will try for once a month. Hotel was spot on so so special.

Wow! What an amazing place to stay.
You will not find better customer service! From the friendly valet to the gentleman delivering room service, every employee at this hotel embodies the customer first attitude.
We dined at Azure — the food is amazing! Our server, Dwayne, knew the menu flawlessly and made incredible recommendations for us.
Our next stop was the lobby bar… if you do nothing else, have Hugh create a cocktail for you! He is a true artist!
Our room was a corner balcony overlooking the ocean — simply gorgeous! We opened the door to the balcony instead of using the AC; waking up to the sun rising over the waves was just incredible.
The only downside is that the bathroom was tiny and the balcony and windows did not wrap around the room — the view was the same as a standard balcony room, however the corner room provides slightly more privacy.
The room comes equipped with free water, soda, and snacks. Room service is reasonably priced and delivered quickly — 22% gratuity and a $ 4 delivery fee are charged for each order — so be prepared. They even have a menu for your pet (still laughing over it!)
We booked appointments at the spa — my fiancé had an incredible massage by Cassandra. She’s a powerhouse. He said he would strongly recommend her.
My pedicure turned out to be a bust: an ‘over-​sharing’ technician and messy polish (first world problems) — but the spa manager was incredibly gracious and quickly addressed my concern.
** edit: I went back to the spa to have my polish redone and Tina did a wonderful job. She was meticulous! Thanks One Ocean!
The beach was beautiful and quiet. We vacationed in February so it was too cold to go into the water, but the sunshine and breeze could not be beat.
In summary, the hotel is expensive and yes, there are fees everywhere (valet fee, resort fee, gratuity fees, etc) … but it is worth every penny. The people who work in this hotel are truly focused on making your stay as wonderful as possible. I can’t wait to go back!

I brought my mom to the spa for her 60^th birthday and we had a fantastic day. Amelia did her facial and Cassandra did my prenatal massage. This is my 6^th pregnancy and it is truly the best massage I have ever received. We had a delicious lunch in our bathrobes overlooking the ocean– the veggie wrap is amazing. Pedicures were next and we had such fun talking with the ladies while they did our toes. All of the staff were very professional, kind and ready to serve with a smile. Definitely going to book again in another month!

Just returned from a long weekend stay at One Ocean. We had an excellent experience! The accommodations were perfect. The rooms aren’t huge but we didn’t spend much time in our room so it didn’t matter. The bathrooms are small but clean and neat. The shower was fabulous! I never wanted to get out! The service was impeccable. The staff were all so nice and helpful. Clean towels were delivered every night as part of turn down service. The first night we were there, the electricity went out. I never saw so many staff members immediately head out of every office with flashlights to assist the guests. Great response! The hotel is nestled in a great neighborhood. All restaurants/​bars were great! We could walk to all! You couldn’t pick a better location to enjoy great food and lively nightlife. The beach was wonderful too. I highly recommend one ocean. We will return!

I rarely write reviews but I felt the need to for One Ocean. My boyfriend won a gift certificate from his work so we spent a night here and It was truly the best experience I’ve ever had at a hotel. The staff was so friendly, our room was great, the spa was wonderful and relaxing. More than anything I think the way the staff handled things was impeccable. For breakfast, we got it delivered to the room and my boyfriend’s order was wrong. This was about 15 minutes before checkout. The manager personally delivered a new breakfast meal, told us not to worry about paying, apologized profusely, and told us not to worry about the checkout time, to stay as long as we need to and enjoy our breakfast. I never expected such a great response! I definitely recommend staying here If you haven’t yet. Granted, it’s pricey, but it’s worth it for the excellent experience you’ll get.

Lets start with appearances which are wonderful. Sadly, it goes downhill immediately upon arrival into a room slowly filling with smoke. Yes, you read correctly. There was a problem with the ventilation system and a room filling with smoke for anyone, but especially an asthmatic, is troubling. Let’s just say they started our anniversary celebration very badly.
As we wandered around the hotel while waiting for another room we discovered the restaurant’s wine cooler… right in between the restrooms. Tasteless, unless you plan on taking a bottle to the stall.
While this was one of the coldest days in memory and the halls and restaurant were heated well, the lobby was remarkably cold with the attendants wearing coats. Guests? Left to their own to freeze. No heat in the lobby. We thought maybe we’d warm up in the jacuzzi. Oh, they don’t mention the jacuzzi is ONLY available to women who pay for the the spa so I’ll have to warm up in the shower… the one with the gross shower heads and dirty glass shown in the pics. The towels in a boutique hotel should be soft and not harsh on the skin. Holiday Inn Express is starting to beckon. One hour later we’re in a warm room with no smoke. It’s now 4pm.
As for «ocean views» they are rooftop or parking lot views with the ocean off at an angle in both the rooms we were in. False advertising.
Their restaurant was very good and our server, Josh, was exceptional and enjoyable so kudos to them. The staff was very attentive.
With the attention their 24 hr. «Docents» say they are there to personalize each guest’s stay we half expected our room to be tidied up when we got back. Not. Upon returning to the room for some sleep we found nothing tidied and the only electrical outlets near our bed (we use CPAPs) were buried behind furniture. Even 2 star hotels know enough to provide easy access to outlets near the bed.
This is a sad commentary on a boutique hotel charging over $ 200/​night and we cannot recommend it. While I joked about the Holiday Inn Express above, I can now say that it’s no joke. Stay elsewhere. No need to comment to this post Marc Bauer (hotel manager). Had I read your verbatim comments to other guests I would surely have booked elsewhere. For what guests pay, especially in fees and parking ($ 27) and what you provide a standard wording apology is simply lame. We’re not sheep; we’re customers paying top dollar and receiving nothing like the misleading info on this hotel.

Dinner was mediocre very small portions and very expensive
waited for our table for over 30 minutes with a reservation.
No water given had to ask twice
No bread
Service was definitely lacking .
I will not be going back.

Have stayed here twice now. First time was upset like most for all the extra fees. NE er got our room cleaned the first stay but was there only 2 nights, but then the second time we stayed longer and they only cleaned out room one time and we only got turn down service once too. Though we reserved the suite but really got the corner room with a view on our second visit. Was disappointed that the room was even smaller then the other stay. Not really worth the money especially once you add on all the extra fees. Breakfast in our room was $ 80. It was not that good and difenatly not worth that much money. The most expensive breakfast in my life, I had the veggie fritta and my husband has an egg platter.

The hotel website is a little confusing to navigate where I can directly leave a compliant for a superior without calling.
I’m really quite sad how one of your employees chose how to act on Friday afternoon.
Myself and a large party came to the back bar after a company party. Around 4:45pm, no more than 3 people went outside on the patio to take photos.
I first hand witnessed a supposed employee harassing them about the patio being closed for a private event at 7 pm.
It is 4:45 pm, and you have guests apart of a crowd easily spending over $ 1,000 in liquor sales.
He then got an attitude with the male, and threatened to «kick him out» and ran over to the bartender in secrecy.
Of course the group began to leave because of this uncalled for, erratic behavior on behalf of rude employee. For lack of better description, he was a young black male in a tailored blazer.
The bartender and cocktail waitress apologized to us profusely before we left. They were both very accommodating to the group and I have nothing bad to say of their service!
It’s quite sad to have a beautiful patio of an ocean front, and then have someone make you feel you have to «reserve» the right to take a photo in front of it. Mind you, we were paying customers, and absolutely nowhere near the pre-​set tables for the coming guests. I would not have minded being notified the patio was reserved, but the way he handled the situation made the group feel like we were homeless persons intruding on private property.
I hope to hear back on your response and how this individual was made aware of his inappropriate actions.
*This review was also emailed directly to hotel website on 12/​21*
Other than the mishap with the fellow, the hotel of what I’ve experienced from the lobby down to the bar is absolutely gorgeous. The bartenders at both front and back bars were absolutely courteous and made some phenomenal drinks (the Mag-​meister) If I’m back around Neptune Beach again, I’d love to show someone this place! But the reviews of this place make me a little wary to spend the night here. It only takes one bad apple to spoil the bunch!

Love this place. The rooms are fantastic, the restaurants and bars are amazing — be sure to visit Hugh in the lobby bar when he’s there — and the personal concierge is a fantastic value add.

Have emailed One Ocean. I have asked for specific questions to be answered or just please respond. No one returns the emails. I have called. Two of my calls were dropped then I got transferred to reservations. No worries, my business went elsewhere where customer service is on point It’s a shame. I am a local. I visited the establishment when it was the Sea Turtle. However, due to lack of customer service, I now don’t care to be a customer. I shouldn’t have to do all the work in order to book a room.

This place is the place to stay for relaxation and a nice getaway. A friend and I spent one evening here and booked spa appointments for pedicures and manicures. The nail techs were incredible — Tina and Veronica were so sweet and did great jobs on our nails. Every staff member we encountered was kind and accommodating. Wayne delivered us lunch one day and breakfast the next, and he was a gentleman who really enjoys his work. Our docents (Nick and Joshua) were very attentive to our wishes. We stayed in a double room facing the beach. Great accommodations! Th only complaint we have is the bathroom was small, but hey, we weren’t there for the bathroom. The food from room service was delicious! This resort has all the details figured out, and everything is performed well. I would absolutely recommend One Ocean!

We thoroughly enjoyed our stay at One Ocean. The staff were all enjoyable and very friendly! The resort fees are pretty stiff. We opted out of the valet parking due to there were many spots available near the hotel. Room was beautiful and bed was super comfy. Only downfall is the bathroom was extremely, extremely tiny. Overall we really enjoyed our stay and will be back again!

Fees everywhere you turn. Resort fee per day, resort fee tax per day, parking fee per day, $ 50 per day fee if you need a rollaway, rooms are very standard, shower leaked. Everywhere you turn you have to tip ppl, they charge a delivery fee for room service in addition to 22% automatic gratuity.
After all the fees, if it was great service, fine that’s what you pay for, but not the case. We requested 2 rounds of room service they were both late, more than 30 mins for drinks only. Elevator smelled like smoke.
The only saving grace was the good service at the restaurant.

UPDATE: After playing phone tag with the manager, he ultimately did not call me back after Thanksgiving. That’s fine. Not much to say that hasn’t already been said.
RUN far, far away from here. Trust the bad reviews. You won’t get an oceanfront room, so don’t expect what it clearly states on your confirmation email. «View of the ocean» actually means something else to these people. Apparently that translates into «coastal view». After I actually spoke to someone at the hotel the day I booked, to confirm all of my preferences and the fact that it’s a room with a view of the ocean, I drove over six hours only to have the front desk girl stare blankly at the screen for several minutes, repeating my last name. Apparently they cancelled my reservation instead of modifying it.
I called the hotel AFTER the modification to make sure again, that my preferences were transferred over. They confirmed. At that point they’d already charged me a «deposit» of one night’s stay. I got to stand in that freezing lobby (all the while needing to use the restroom but not wanting to leave my luggage sitting there) while she went to the back to «check on something». This was after I had my email confirmation pulled up on my phone and in this girl’s face for her to see. Then she came back and acted like everything was fine (knowing my reservation wasn’t in the system), and they tried to pawn off a leftover room. I think everyone at this hotel has serious issues with their hearing. The «manager» (which I doubt she was) was the most apathetic person I’ve ever met in the hospitality industry. She asked to see my email confirmation, then kept repeating how I didn’t book a room with an ocean view. English is my first language and it clearly states in the email «ROOM WITH AN OCEAN VIEW». So this went on for several minutes…
She looked behind me to the more important people and apologized, thanking them for their patience. Yeah. She asked me to pull up my email confirmation, which I then showed her (but
she wasn’t paying attention, big shocker). She kept repeating that I’d booked a regular room, then adding that if I HAD booked a room with an ocean view, it would’ve cost another $ 100 per night. Really? I don’t recall seeing rooms for that price online. Maybe that was my cue to give her even more money.
They also wanted to charge me the FULL amount. Wait, so not only did you charge my card $ 191 for the deposit that you supposedly refunded once my reservation was «cancelled» and I should see it in 3 – 5 days (I booked on the 4^th and no, I don’t see a refund), but you want to charge me another $ 400? Oh, and the room not only doesn’t have a view, but it also doesn’t have a porch either? Yet somehow that wasn’t communicated to me either of the two times I spoke to one of your employees and it’s somehow someone else’s fault? Gotcha.
So I wasted an hour and a half total, sitting in their lobby, calling around to search for another hotel. No one checked at One Ocean so much batted an eyelash. I then collected my things and left. In closing, don’t stay here. If you do, make sure to visibly check your room before you pay anything.
Also be prepared to pay an additional $ 54 per day ($ 27 «resort» fee plus $ 27 «valet» fee) so the valet can take only 30% of your things out of your car and put them on the asphalt. Maybe you’ll get some vending machine snacks in your room and forget all about the fact that you blew all this money to sit inside a room without a view and no porch. You could’ve stayed at Four Points by Sheraton (it’s clean and was renovated in 2014) and gone to a fancy dinner instead. You’ve been warned.

I am writing this as I am staying here. This property is trying to be an elegant hotel, but it’s not. It’s gouging its customers with fees. Valet parking usually means there is no parking available in the vicinity. One Ocean has a large lot adjacent to it. So you pay $ 27 & tax & gratuity per day for someone to park your car in a spot you can see from the front door. The $ 27/​day «resort» fee doesn’t include beach chairs-​that would be another $ 50 per day! Also, this is one of the noisiest hotels I have ever stayed at, the doors slam so loudly all night, we barely slept. The walls are so thin, we could hear everything. I didn’t go to the spa or restaurant. The room was the smallest of 4 that we stayed in this week. The bathroom was so small, that if I sat on the toilet, my knees hit the door & I am 5’8″. There is no hot tub.
If the manager needs instruction on customer service, I suggest he/​she go to the Hampton Inn on Jekyll Island. The staff there couldn’t do enough for us and it was a fraction of the price for a Larger, Quieter, better equipped (coffee maker) room. I think the person who started the «docent» program needs to check the definition of the word. It usually means a volunteer instructor, not someone who brings you coffee, etc.
There are lots of really elegant hotels that aren’t cheap, but don’t overwhelm their customers with senseless fees. I’ve stayed at a couple. This is not one of them.

My stay here was satisfactory. Check-​in was a breeze and all staff I encountered were friendly. Room service meals were delivered to order and delicious. There was a minor issue with my coffee order one time but Wayne took care of that for me. He checked in on me a few times to make sure everything was fine, and that’s appreciated. My docent (forget her name) was friendly and helpful as well.
The resort fees & parking fees do add up, so be aware. Though the snack bar is re-​filled upon request and the beach is quite clean, the overhead fees can be pricey. Pool was nice, but a little small for my liking. Though my room was neat and tidy, the bathroom seemed quite small.
I didn’t try the spa nor the bike rental, so perhaps I’ll try that another time.

I hope the negative reviews keep coming, because this is still the best-​kept secret beach of north Florida!
Some Unilocalers indeed reserve their high marks for the most premium of resorts. Properties with a heated beachside pool, places that are actually right on the beach, locations near many whimsical and fine dining options… those are the hotels that receive ⁵⁄₅ stars. But One Ocean?
Oh wait. It’s all of those things. And clean!
And they ACTUALLY do something with your resort fee (repllllennniisshh FTW!)
And the spa — in which I’ve had a few services — is some of the best in Jax and overlooks (wait for it) the ocean.
Room rates: yep, I paid almost $ 200/​night with a special rate during peak season. If I really wanted to save buck, I should have headed to Jax Beach! The Hampton Inn’s standard rate was a cool $ 239/​night during the same dates. AND — their resort fee is put to good use too… cleaning up all of those hypodermic needles that tend to show up in Jax Beach…
In any case: please, choose wisely. If you want to stay on a quaint beach with reasonable rates and all of the sweet potato chips and snickers bars you can eat, this is your place. Otherwise, pay more down the road for a lesser hotel. It’s cool! More room for me!

What a great small hotel. Everyone was very friendly and very accommodating. The rooms were nice and yes the shower was on the smaller side however the dual shower heads had perfect pressure! The special services offered are one of a kind and worth the resort fee. Loved the location; within walking distance of local shops, restaurants and the beach. Some things are on the high side such as drinks and parking but the customer service was outstanding! Check the website often as they run several special rates and packages. Make sure upon check-​in you learn about all the extras and take advantage of them during your stay!
Also Perfect for a small conference/​meeting or wedding.