Louis Vuitton Atlantic City

Stopped into this location to inquiry about a bad repair to no avail. The Client Advisor, Hsing Dhou was very rude and unaccommodating. It was obvious, she had a race issue as she was very attentive to her white clients. After waiting patiently on the couch for 10 minutes without being greeted or asked if help was needed. I approached Hsing and asked if someone else could help us, she made an awkward facial expression and acted as if she couldn’t comprehend my words. She then proceeded to say, she was busy and walked away. I’m extremely disappointed that Louis Vuitton hires prejudice people to be the face of their brand.

This Louis Vuitton is the best! The staff there is so warm and friendly! They are not snobby or condescending like some other high-​end boutiques. While there shopping, the sales associate, Vy Tran, was so kind and funny. I really enjoyed talking to her. I will visit this Louis Vuitton every time I am in town! They have made a great impression!

Victoria is the bomb! I stayed at the store for almost two hours because I couldn’t decide my perfect bag. Victoria was super patience with me. She removed and put back almost every single bag on the shelves for me to try on and was STILL being super pleasant! She has a great attitude and didn’t make me feel pressured to buy a bag nor embarrassed that I couldn’t afford a certain price.
After two hours of dealing with me, I finally made my mind and got a beautiful tan Pallas! Without her help and making me feel comfortable, I probably would’ve walked out and changed my mind
Victoria, hope you are reading this. Keep up your good work and your sweet attitude!

I had a problem with a bag and V took care of it right away. Very helpful! I was relieved and very happy! I will be back

Omg my mother and I had the most amazing experience here yesterday! I was surprising my mother with a Loui and called ahead of time.
V planned everything she had a table set up with flowers champagne and the purses for my mother to chose from. The champagne was flowing as we patiently waited for my mom to come to a decision.
Manager Paul was also amazing and chatted with my mom between him and V we were treated as if we were royalty! After my mom made her choice we celebrated with birthday cake yes birthday cake at Louis Vuitton!!! Mom mom cried it was the perfect birthday present!
For her birthday I wanted her to have an amazing experience to remember for ever as well as something she could keep forever so at Louis Vuitton she got to have her cake and eat it too!
Special thank you again to V and Paul we will be back!

I LVOE this store and specifically because of the wonderful sales associate I met there last year, Victoria. She is just the sweetest young woman I have ever encountered at any LV store. I specifically come to this store when I visit AC several times a year (over several closer stores to me in VA), because I really hate getting the «look» from the SAa at my local stores when I go in to browse, especially if I’m not dressed to the nines, as I rarely am when shopping… In any event, Victoria always remembers you, and in between visits, sends me friendly texts during the holidays… I cannot recommend her enough, she truly is an asset to the compnay and this store!!! I just wish she would move to VA. to be closer!!!

Pros: excellent service, clean store, great atmosphere, knowledgeable sales associates
Cons: location– Atlantic City
The other day I was in Atlantic City for a convention with my husband. Having some extra time to kill and having a hankering for a Louis Vuitton bag, i decided i may as well check out the store in AC. Upon entering the store, I was greeted genuinely by staff, who i found to be knowledgeable and personable. The particular SA was super helpful, showing me different sizes, color combinations, etc. I never got the impression that she was just «trying to make a sale» like some other high end shops give that vibe off. I wound up purchasing a bag in a color which had not been released yet, which the SA was kind enough to sell to me early.
While she rang up the purchase, I sat on the couch and enjoyed a Perrier. I wish this location was my primary store, as the shopping experience at this boutique was top notch.

After reading the reviews on here I just had to add my experience here for everyone to see.
I purchased a neverfull mm last year and the service was great. About a month after owning the bag I noticed the handles were cracking so I returned to the store and the SA told me they can fix it. I opted to come back when I could leave the bag. I ended up coming back a year later. I was immediately greeted with a friendly smile and the SA took pictures of the bag’s damage and told me that she would send them off to quality control to have them look at it to see how they want to proceed. About two days later I got a call from the manager and she told me that they would be replacing my bag with a new bag! You can’t get better service then that! I opted to purchase a different bag than the neverfull. I got the speedy 30 bandouliere and I love it. Shanique was extremely helpful and knowledgable. She wasn’t pushy or snooty! I feel very comfortable every time I go into the store. I never feel like I don’t belong. I returned a week later to buy a matching pochette and I had hoped Shanique could help me again but she was busy with another client. She was very excited to see me and said hello tho she was busy. I had Vy help me pick out my pochette. She was just as helpful. I’ve always had great service at this store. I highly recommend purchasing your next Louis Vuitton bag from these lovely ladies. I even contacted cooperate LV to tell them how great these ladies are.

Louis Vuitton. Prada. Chanel. A girl could get used to this– Abelle N
Ahhhh first time ever stepping into a Louise Vuitton store… Yes I said it! It’s sooo hard to step into a LV store and not wanting everything they have! It’s like love at first sight lol
This store is amazing! The way everything was set up made it so easy to look at the products… The shoes are at the end of the store (((red bottoms))) yums all the handbags and accessors are in the front of the store… It was amazing… The People that work there was kind and nice… I asked for a certain bag with a certain color they showed me and let me view the product up close and personal… Ahhh I was defiantly in love! There selection was wide… view there online catalog pretty frequently and they have pretty much everything that was offered online which is of cores a plus. Super happy about this place. U would too!

Had to write this review after accidentally stumbling on two below.
Though in the past two-​three years, I have not purchased any LV items for personal use, I had previously been very loyal to the brand and have made several purchases at this location. The only (yes ONLY) pleasant LV SA that I have encountered was Shade. In fact, after my initial purchase with her, I made it a point to contact the corporate office to inform them of my terrific experience.
Today I was looking to buy a men’s wallet for someone but they were closed for Jesus’ birthday.

I bought nothing, yet the service was spectacular.
I’ve read some of the other review here, and it seems to be hit or miss. Personally, we had great service. While the gf and her mom was helped by an associate while trying on a bag (which they didn’t get but still had a pleasant experience with the associate), I asked another associate about my LV glasses I had purchased elsewhere, noting I thought it had a loose screw and was wondering if it could be fixed. When I tried to show her the problem, I realized I couldn’t replicate it and started to get embarrassed, but the associate took it anyways and said they would tighten the screws. Great! When she returned it to me, she asked for me to try it on and see if it was okay. When I tried it on, the original problem I had with the sunglasses occurred. I showed them to the associate, and she took it immediately saying she’d fix it up. Great x2! No complaints or disdained look at having to do it again, especially since this was service for a prior purchase.
I think that some of the bad service people get (from ALL luxury stores) will happen from time to time — it’s to set the standard of their products and service being «luxurious» and for «high-​class». I think everyone needs to take any negative service they receive with a grain of salt — it’s their branding and marketing, and how they show they are exclusive for the rich and famous. If you want great service from the retailers, show some bills, or at least some proof you have it by dressing nicely. Otherwise, you may be better off going to Nordstorm if you want luxury brands with great service.

Definitely my favorite LV store!!! We frequent the Pier Shops on every AC visit and this one has got to be my favorite! The staff are sweet, friendly and VERY knowledgeable. Simply put, these people– eat, sleep and breathe Louis Vuitton! I popped in on a Saturday to size compare the Tivoli GM & PM and the staff were very helpful and informative. I came back the next day and worked with Eric, who not only gave me a ton of info. on the Tivoli, but showed me a bunch of other bags that had similar structures that he thought I might also like. Super helpful!!! As soon as I made the decision to get the Tivoli GM, the manager came over, talked to me about the purse and its French artisanship, heritage etc. When paying they reviewed their return policies, quality guarantee-​part replacement. They even priced out for me top handle replacements on my Alma! I loved that they took my security into account by asking for additional ID before ever running my card. I hate when stores don’t ask! I never felt rushed, or that anyone was rude or «above» me. In fact, if anything, I felt like a queen in there with even the security guard complimenting my purchase, wishing me well and thanking me for coming.
Two thumbs up for this location and staff! ;)

I brought a wallet in another state and I want to exchange for another when I’m home in NJ.
I went to exchange for a wallet and the store is pretty empty at the time. SHADE (a 5’4
Asian/​Hispanic late 20’s girl with a pony tail) greeted me and showed me another wallet. I told her I want to see if I can make an exchange. Immediately, she has this VERY disrespectful and condescending attitude and stated that if I have problem with the wallet, I have to go back to the original store where I brought it at. I told her that’s not possible because it’s 4 hours away and they only have one of this wallet (and I brought it already). I then nicely ask her if she can do anything about it. Again, in a VERY disrespectful attitude she said «NO…blah blah blah».
Then I got upset and I asked her if I can return. She told me to calm down and said if I want to return, I have to go back to the original store where I brought it at. I told her that’s not the LV policy. She repeated herself again that I have to go back to the original store to exchange or return if I have a problem with the wallet. The wallet also has to be in a perfectly sell-​able condition. I brought the wallet for 4 days only and I didn’t even use it or take it out of the box. I just want an exchange, not even a return.
I asked her what’s her name and after she said her name, she asked me my name in her VERY disrespectful tone. I just walked out the store.
The sales representative name is SHADE. She lied straight out with the LV return policy and is VERY condescending and disrespectful”

This is the worst LV store I have ever been to :(
I was there this afternoon, when I try to reach a bag on the shelves, a white guy sale with short blond hair came over and told me to PUT IT DOWN. Am I look like I would steal the bag by touching it ??? How can a merchandise sale would treat customer rudely ?? My husband immediately asked another saleslady why he didn’t let us to see that bag? She replied he was trying to keep us away from going behind the row. Then LV should have a sign clearly in front of the shelves states NOT ALLOWED TO REACH BAG or GO BEHIND ROW. What a ridiculous reason !!
I would rather go to GUCCI than LV from now on. What the…

This is, by far, my favorite Louis Vuitton. My sales associate Victoria is always so sweet, friendly & helpful, just like I find the rest of the staff here to be. They let me shop in peace but are always right there in case I have a question or need help. Since pretty much any purchase at LV is a big purchase, it’s nice to know there’s lot of assistance nearby, and that I won’t be rushed to make my decisions (even though I usually go in there very prepared with what I would like to get).
Victoria remembered that I’d asked about heat-​stamping earlier, and offered to heat-​stamp any and everything I needed done, right there on the spot at 7:30pm on a Saturday night! That is absolutely unheard of. Usually I have to leave my things for days in King of Prussia — which is understandable as not every SA can do it, and the machine is not always ready, etc.
I have two LVs closer to me, each within a 15 – 20 minute drive of my house. However, I regularly drive the 45mins-​1hr to Atlantic City just because the experience is that much more outstanding than any other I’ve been to — and that’s all over the country, not just in the Philadelphia metro area.

OK. I’m determined to buy myself an LV bag regardless. Read a lot about snobby LV SAs. wasn’t sure what to expect. anyway, the 1^st associate seemed ‘cooler’ than I like, but kinda warmed up a bit after I chatted her up a bit… hmm…shouldn’t it be the other way round??? anyway, later on a another SA (maybe, mgr even) came along and offered her assistance and she was professional but in a nice and not in a standoffish way… her name’s Tammy, had a small chat at register check out, and felt quite good upon leaving the store. overall, i’d rate the visit rather good and will go back there again for my next LV.

Ok so someone please tell me why when u walk into one of these upscale stores the sales ppl look at u as if u are a bum that just walked in. Not that I have anything against bums.
Anyways my husband and myself walked in here on our way home from Virginia beach. I ask for what I wanted and the girl looked at me like are u fucking real. So I looked over my bag and told I’ll like to walk around the store. At this point she and the other sales person started wispering. When i turned and said that I’ll tak the bag she could have had a heart attack. Then and only then was she helpfully.
Word to these sales ppl not only at Louis vuitton but at all the other upscale stores u are only workin there u don’t own the freaking place be nice cause ppl like me put money in your pocket!!!

The saleslady was super friendly, understood my price range and took the time to be sure I was not only happy but comfortable with my overall shopping experience in the store.