U-Haul Moving & Storage of Attleboro

I went in to pick up my rental truck after making the reservation online. When I entered the store there were 2 men standing behind the counter. They were talking on speaker phone trying to figure out how to do a discount in the computer. They talked for a bit without acknowledging me then one of the men walked away and went into the back. The man that stayed in the front continued to talk about the discount and when he was finished he asked the man on the phone if he had found his phone then he took the phone off of speaker phone so he could continue his personal conversation. He went on to say that he had no one to work the weekend and that he would have to do an open to close shift by himself and that one of the workers said he was leaving and probably never coming back and that another worker had a funeral to attend. All while I stood waiting. He never acknowledged me until he hung up the phone. He did say «thank you for your patience.» So that’s something. I declined coverage of the van and signed the paperwork and left. When I returned the same worker came out to look over the van. He lit up a cigarette and proceeded to talk to me while blowing smoke in my direction. He said there was a black mark on the van that wasn’t there before I left. I told him repeatedly that I did not make the mark. He spit on his finger and wiped at the mark which did not come off. He said he’ll have to file an accident report. I was angry and told him that his claims were ridiculous! Now he said he’s been nothing but professional and he’s just doing his job. I couldn’t help but think of the job he did when I walked in the store earlier that day. I reminded him of the way I was treated. He didn’t care. I have coverage from my car insurance so I’ll be reimbursed no matter what. It’s not about the claim. It’s about how you carry yourself and not what you say but how you say it. The worker is the GM of the location which is the worst part. If I had stood on the phone and ignored a guest at my job I would not have a job to return to. Needless to say I have canceled my uhaul reservation for my upcoming move which was a lot more revenue than my little van move was today. I will not recommend uhaul to friends or family members and I won’t ever use them again.

I wish I could remember their names, but there were two guys there that helped me tremendously with a last minute reservation (needed a truck within 48 hours).
I can’t say enough good things about the team there in Attleboro. They spent over 30 minutes with me to help me determine the best options for keeping moving costs down. We costed out different size trucks, different days of the week and one-​way vs. round trip. They seemed more than happy to help and didn’t mind my questions.
In then end, my plans abruptly changed and I had no choice but to return the truck to them that I had scheduled for a 1-​way trip. They took the vehicle back without any grief at all and told me it was no problem. They even trued up the costs for which I had pre-​paid and they gave me a refund.
I could probably go on and on but I will spare you… just take my word for it: UHaul has really stepped up their customer service and they are a pleasure to work with. THANK YOU!!!