U-Haul Storage of Little Elm Aubrey

This is my first time renting a storage unit, so I had no idea what to expect. My husband and I sold our house in Savannah and had about 3 rooms worth of stuff to store as we temporarily set up in an apartment. The staff here have all been very helpful from check in to moving in. A bonus is their bathroom is really clean :)
The lot feels sufficiently secure, where you need to swipe at the gate, then at the elevator again to access the climate controlled rooms. The hallways and rooms are well kept. My only constructive criticism is that I wish there was more light inside the rooms themselves. Each climate controlled room has a gap at the top of the sliding door so the hallway lights flood through, but it’s not enough. There was a rat trap in the back of the unit, which we jokingly commented we should get a discount for the 1SF of floor space it took up. It’s okay though, if it works then it doesn’t bother us.
You need to pay an additional fee for 24 hr access, but it’s completely worth it in my opinion since their hours are a bit short.
With the one way rental, we also received a free first month (trip needs to be over a certain number of miles from store to store). The lady that checked us in also adjusted the lock price because the in-​store price was less than the website price — woo hoo!

I don’t know about these bad reviews, I rented a truck and used a storage space for about 5 months. The owners and staff were always very friendly and the place was never dirty. I also never saw rodents or even roaches on the property.

This storage facility is horrible. If you choose to use them make sure you’re never late because they will text you constantly and are very rude. The time we were late they put their own lock on our storage (understandable) but when we went and paid they didn’t remove the lock for 5 days after. I was sent several texts in ALL CAPS letting me know that this ment they were yelling at me. Very childish.

Called today about the advertised, «1 MONTH FREE: Ask about our 1 month free self storage offer with a one way truck or trailer reservation!» and was told to go elsewhere because I would not need it more than that time frame. She only wanted to rent to those that would pay for the room after the first free month. She gave me another phone number to call.

I want to reinforce the beware of this place. We called wanting to use the offer of one month free storage with a one way rental. We were asked out right how long we need to store items, which is really a couple of weeks while we wait to close on our house in the area. We’ll be in a local hotel. When we said that, the owner of the facility FLAT OUT said go somewhere else. Stated that «we don’t like to rent to you if you aren’t staying longer than the month and paying»… also stated they were at 90% capacity and cited this as the «reason».
We filed a complaint with Uhaul directly. Frankly if you are going to be a uhaul location and there is no specification through the Uhaul offer of one month free IF you pay for 2+ months (or something like that), then I don’t care how full you are, you don’t say that to a customer.
BEWARE! This is outright wrong.

******* BEWARE OF THIS PLACE *******
We stored some furniture and household items at this facility for over a year. However, upon moving it out last week, we were HORRIFIED to find 4 DEAD RATS amongst our belongings!!! We were forced to throw out 3 almost brand new mattresses due to the countless health hazards keeping them would entail. I’m disgusted at the amount of money we paid this place just to be forced to replace the items we thought were in good hands! Absolutely outraged!!!

I rented a U Haul for moving. It was pretty easy process. Two things that were a problem was that they door kept getting stuck up and the gas gauge was very inaccurate with huge changes every time you turned the truck on.

It is now a Uhaul place but Cynthia is willing to help you anyway she can. They are knowledgable about their services and go to lengths to make every customer feel important and welcome.

I was flying in to help a friend move and called them for their insurance rates for the Budget Trucks they rent. In the end I actually wasn’t able to rent there due to there being not enough time between my flight and their close. However when I called whoever answered was very informed, very helpful and gave me all the information I needed with no misunderstanding, repeated questions etc. Sadly these days that is becoming rarer and rarer. Nice to be talking to people who know what they are doing and want to help!