Agrishop-Auburn

I purchased an expensive riding mower from this retailer. The good customer service ended the moment that the machine had mechanical problems. The manager is no more helpful than his staff. He was condescending and his solution to the ongoing problems was to pay another $ 150.00 to bring it in for the third time for an ongoing electrical problem. He told me that the wiring harness melted because of rodents. I had the mower inspected by both an electrical and a mechanical engineer who both confirmed it was a faulty connection and lack of insulation causing the problem. Don’t shop here unless you like wasting a lot of time on hold and a lot of time hauling your equipment to auburn on you days off.

Didn’t have exactly what I was looking for in the garden section, but I found something that would do. Friendly and helpful staff.

Agrishop ACE HARDWARE, has the best lawn mower mechanic in the area! If you need to keep your Honda or Toro lawn mower running right, this is the place to take it !!
ASK FOR EUGENE!
And Elenore.

I come here to avoid the drive to, and the crowds at, any of the big box stores in Federal Way. It’s a nice store, and totally reminiscent of the neighborhood hardware stores, back when there were such things. It’s clean, it’s neat, it’s well-​organized. They have just about everything you would need from your standard hardware place — plumbing bits, lawn and garden things, paint, fasteners, glue and caulk, gloves, tape, sandpaper, and so on. Most of the time, the staff is friendly and helpful.
I’ve bought more than a few gardening tools here, including a Japanese garden knife (hori hori), an excellent, long handled pruner/​shear, and a few Ace-​branded shovels. Prices are fair — not super cheap, but they’re not robbing you blind, either. I understand the competition and I really don’t mind paying a little more for the convenience and service.
For me, the best part of this Ace is the huge aisle of fasteners and hardware. Not just screws and carriage bolts, but many, many types and sizes of screws, bolts, nuts, washers, o-​rings, rubber stoppers, panel fasteners, lamp parts, plastic trim, license plate bolts, screw and bolt covers, woodruff keys, set screws, computer desk grommets, etc., etc. I was really surprised that they had the right size of button head screws I needed, in an odd pitch and length, but they did. In stainless no less. And yes, I’m a geek. I get excited about stainless steel fasteners.
The only real downside, and it’s a small one, is their abbreviated Sunday hours, when they close at 5pm. Other than that, this Ace is a solid 4 star experience.

A great, helpful crew. A fine alternative to the big box down the street.

I give this place a ‘10 for superior customer service, honesty, and intgerity in dealing with their customers. I live in Puyallup, the came and picked up the mower and inadvertently forgot to take the can of gas (no good) to be disposed. The Agrishop actually drove all the way back to Puyallup to pick up the gas. The lawn mower was returned before the weekend, and they even brought back the old parts that had been replaced and the gas can. Excellent service. I will definitely continue to be a
customer. Thank you so much for the wonderful service. Sarah Reid

What a nightmare dealing with this shop. I purchased from them a brand new Honda lawn mower (thinking I was buying quality) only to discover after 6 months of minimal use the engine would surge during idle. I called the shop and they said I should have it back in a few days, which made sense because it was April and only a few pieces of equipment were in the shop that I could see. Low and behold (2) weeks later they had still not worked on it. Finally when I did get it back nearly a month later they charged me approximately $ 200 when I was initially told by the cashier they would assist with any cost since it had so few hours of operation. $ 200 dollars is nearly one third what I paid for it. I will drive to Sumner Lawn and Saw before this shop ever gets another penny out of me. The only good thing going for this store is Angel. If you have any questions about plants she is the best.
I nearly forgot to mention the mower began surging again a month after I got it home.

I purchased a lawnmower from «RL» he was very sharp, nice & knowledgable. He sold me a lawnmower that I am very happy with.

I was trying to finish mowing the lawn and then get to a graduation party but the lawn mower just wouldn’t start after mowing the backyard. I brought it down to leave it before I left for the party. Big mistake, there was a line of 3 people and it took forever. I just wanted to give them my mower, tell them what is wrong and leave my phone number. When it was finally my turn, I had to wait for the mechanic to come over and try and start it. Everything seemed to take more time than needed but eventually we decided to get their gold service for $ 100 and that should fix everything that I asked for. I was there over 45 minutes and late for the party.
2 weeks later, I called them up and asked how it was going. They had not looked at it yet but they would get to it tomorrow.
A couple days later they called and asked what was wrong with the mower. I told them again everything they wrote down the first time and lost.
I kept calling every couple of days and they kept saying they will get to it tomorrow.
Once I left a message but they didn’t return my call.
After 3 and a half weeks, I called and they said they were waiting for a part and the part had finally come in. I again stressed that I really really needed my mower because my lawn was super long. They called me back in the afternoon and finally said it was ready.
I went in the next day and there was only one person in front of me. I waited for at least 20 minutes before I got helped. They charged me $ 48 for an ignition coil part then needed replaced in addition to my Gold service. I had requested an estimate if they needed to order parts. No matter, I would have approved it anyway but just another lack of communication.
They took me out and gave me my mower but I couldn’t get it started. It was out of gas. They apologized and filled it up for me which was part of my gold service. It started and everything seems to work fine.
I guess my biggest frustration is the lack of communication. They should have told me their leadtime in advance so I knew I had to rent another lawnmower. When I call them up, they should give me a reasonable date on when they think they will finish. When it needs a part, they need to call me.

Went in for some potting soil and a bigger pot for a houseplant. I am a newbie at houseplants and came in with just a little knowledge gained from some internet searching. I had a sick plant that needed help. An employee named Angel was very nice, patient, helpful and knowledgeable. She found the perfect potting soil with the ingredients that I needed and she helped me pick out the right size pot to help my plant thrive. The pot and tray were a bit pricey, but all in all $ 20 isn’t a lot to spend to save a 15 year-​old houseplant, and to get some advice from someone who seemed to really know her stuff.

Took my rider (that I bought there) in for a $ 300+ annual service. Thought a blade sharpening and general cleanup of the mower deck would be included but got charged for the blades and the deck came back with the same grass caked underneath that I brought there. Have to say I expected more.