Architectural Fireplaces of New England

To put it simply, I put up with a very drafty fireplace for over 4 years. In March of 2010 I tracked down the manufacturer who referred me to this company. Ian at the customer service department of Architectural Fireplaces of New England was exceedingly courteous in helping me understand the problem and we scheduled an appointment. About 5 days later and on time (!!!) Nick, the excellent service man arrived, diagnosed the problem and fixed it efficiently, neatly and explained the process step by step. In short, I am VERY pleased with the courtesy and service I received and I have referred this company to other friends in our condo community who have the same problem. The fireplace was fine but whatever company or installer installed it was «a bit neglectful». Things are much improved and I can now remove the ugly tarp I covered up the fireplace with and attached with numerous magnets!
Alan

Architectural Fireplace is the worst company I have ever dealt with.
I ordered a gas stove from them. The employee I was dealing with left the company and order was never processed. After speaking with a second employee we selected a stove, mantle and granite surround. All were to be installed by Architectural Fireplace. After a while I checked on my order and unbelievably for a second time the stove was not ordered. I fixed that problem and my assumption was the stove, mantel and granite surround was ordered. Wrong, they just ordered the stove. When I called to get the stove installed they told me it would be 3 more weeks to get the mantle. I waited 3 weeks. They finally installed the stove, but the granite surround was still not in. I waited another week. At that point things got ugly. They never installed the granite surround before and had no interest what so ever in learning. Then they lied and said that the granite was not part of the installation. Eventually they just dropped off the granite at my house and said that is all we are going to do for you. I had to hire a reputable stove shop to finish the job.
Never and I mean never do business with Architectural Fireplace.