Auburn Autohaus

Russ over priced my work $ 100 higher than a speciality shop would have cost. Ive learned my lesson. Going elsewhere. dj Auburn

Russ does a great job getting my vehicle in and out and the guys in the shop are very courteous and do a nice job. Give him a try.

Russ and crew have been taking great care of my nine year old car for a couple of years now. 164,000 miles on it and no problems yet! Definitely due to good preventative maintenance…

As a fellow Unilocaler, consumer and automotive business professional I strongly advise against using this facility. In short, for a repair that would have taken a MAXIMUM of 5.0 hours this shop billed 11.0. Even more concerning is that allegedly the shop foreman was the one performing the repairs. Either this shop has a severe problem with product knowledge and productivity or they’re gouging their clients. Either way I’m steering clear.

Beware! Almost was ripped off! Call around, saved $ 400!

I went here for their advertised 30 Minute oil change and because it was the cheapest place in Auburn to get one. I scheduled an appointment earlier that week and clarified that I would be all said and done in 30 minutes like the advertisement said. «No Problem!» was the response. I told them that I would be arriving on my lunch break and needed a noon appointment, they understood and I was reassured of my time frame. I arrived to my appointment 10 min. early and checked in… My car sat in the parking lot until 15 minutes after noon, but I figured, they told me 30 min, so I guess they account for the time it takes them to get the car in etc.
An hour later, I ask why my car isn’t done; the service man told me it was because they had ran out of oil and I had to sit and wait for more to be delivered! Instantly I recall hearing him on a phone conversation about running out of something, but in no way figured it was OIL and for my vehicle! He didn’t come over at that time to inform me of the delay; instead he waited for me to ask them what was taking so long!
No discount was offered for my increased time spent and no apology was made either. Got an oil change, but got horrible customer serivce… your pick I guess…

These guys are VW guys. Walk into the shop area and they have a ton of them in there. There is a dude with factory training and that’s always what I’m looking for with car service. I think they also do Mazda and GM and some marine stuff. There is a nice waiting area with computers and couches, and the couple times I’ve been there they have had some neat cars in the lobby area, including a Ferrari 308! I like!
I went to a Make a Wish event there last year. Nice to do business with those that give back to the community.
If you live in Auburn or Roseville this place is worth a shot, especially if you are a VW nut.