Cypress Auto Center

I bought a dodge diesel from them let me just say one problem after the next with these guys. Let’s start with the truck which was priced way over blue book. The truck has electrical problems and a noise. They agreed to fix the noise which they did not stick to their word on that either. They had my truck nearly 2 weeks and damaged the seal. the seal was leaking all over my drivewayThey sent the truck to their driveline shop, which lied about replacing bearings, I had another shop verify that. They still have not been able to fix the problem and want me to pay for part of the repairs. If I could give them negative stars or 0 I would. i would not recommend buying from these guys. Even when you call they ask if your lender will loan with cars listed over blue book. LET ME JUST SAY IF YOU WANT A LEMON GO HERE. THE SHOP AND THE CARLOT ARE CROOKS,
MY TRUCK HAS BEEN TO SHOP 8 TIMES NOW. THEY ALSO SOLD A UNSAFE VEHICLE DODGE HAS GIVEN ME A ESTIMATE TO FIX $ 12,000 IF THIS PLACE WAS GIVING AWAY FREE TRUCKS I WOULD PASS. I AM GOING TO SUE THEM

I’m very satisfied with my experience with Cypress Sales and Service, Auburn, Ca! Just had my oil changed at the service shop and all went as well as expected.
John and his service mechanics team know Dodge RAM trucks. They were eager to give a little extra and torque wrench a few bolts to finish my DIY gooseneck hitch installation.
I bought my truck over a year ago and the truck has been dependable without any events. I buy a truck every twenty+ years so I scrutinized every detail of the business and negotiations before and during our transaction. Kevin and Sam held to their word and obligations through out the sale and even fixed a tire issue without hessitation.
The sales and service center are first rate. Do your homework before and during the purchase transaction and you won’t be disappointed with Cypress Auto Sales and Service.
These truck people are better than any I’ve worked with.

Lots of help when buying my truck and patience with how long I took to decide. They did what it took to earn my business. Drove a hard bargain as well. Gave me a good deal and also helped find some financing for me. After I purchased, I decided I wanted different tires on the truck so they offered to order the new ones for me and give me full credit for the tires that were on it. They also offered to have my old car detailed by the same people they use at their discounted cost.
My only complaint was that their service center made me wait half a day to get my tires put on after driving 2.5 hrs to get there.

Great customer service very professional friendly.
Definitely will be back! Thanks for all your help;)

Review for Cypress Service Center. I had a power steering failure on our Cummins Dodge Ram 3500 after 480k miles. JD was great, friendly and knowledgeable. Repair price was on par with what I expected and he got us back on the road quickly. Nice big shop and secure, gated yard if your truck needs repairs that require it to stay overnight. Definitely recommended!

I purchased a truck at Cypress Auto in July, 2015. Overall, I’m happy with my purchase and love my new to me diesel truck. I got what seems to be a pretty solid, low mileage truck at an ok price with easy financing options. The sales process was easy, low pressure, and reasonably quick. Now, onto the cons.
The truck I purchased needed suspension work. This in and of itself wasn’t an issue to me as I am (was? I admittedly earn my income in another industry these days) a steering/​suspension technician. My qualm was that, first off a truck was offered for sale needing a new pitman arm, new ball joints, and new shocks (safety issues, anyone?) and second, that the dealer was unwilling to negotiate even the wholesale cost of parts off of the purchase price. I, a certified steering/​suspension technician, was instead offered a discounted labor rate at their repair facility. I obviously declined. Why pay someone else to do the work for me on top of the cost of parts?
I also noted corroded battery terminals and a power window switch that had been swapped from an ‘auto-​down’ model to a standard hold the switch to roll down the window sometime after the photos of the truck were taken for their ad. Corroded terminals is laziness on the part of their vehicle prep guy and the window switch swap was weird– there could have been a legit reason for the swap, but I didn’t care enough to question it because it worked.
Once home, I had to tighten two exhaust manifold bolts that had backed out of the cylinder head and charge the air conditioning that didn’t blow cold anymore once temps got above the 70 degrees it was when I purchased the truck in the morning.
In short, I felt there should have been more negotiation on the part of the dealer. Part of being a consumer and paying the dealership premium on price vs private party is to get a vehicle that has been gone over and had problems like I encountered taken care of. It obviously wasn’t a deal breaker due to my mechanical knowledge and background but to someone who isn’t so inclined repair costs would have been catastrophic, assuming they didn’t have an accident first.
So while I won’t say Cypress Auto is bad– the purchase process was a very positive experience for me and I love my truck-​, I will say it seems like they cut corners on vehicle inspections and prep. Be sure to have any potential purchase inspected by YOUR trusted mechanic so that you know what you are getting into before you sign on the dotted line.

So, I been shopping for a cummings diesel. Cypress Auto came highly recommend by a buddy that is a local deputy sheriff. He bought his truck from Cypress: Indicated to me he’d never thought he would drive a Dodge. He loves his truck. He also spoke highly about the crew at Cypress. Upon his recommendation I took the time to drive up to the dealership.
While at the dealership I spent a considerable amount of time talking to Lance. This guy knows his trucks. Seriously. Lance broke down the pro and cons of the trucks I was looking at. We went on a test drive so I can feel what a cummings motor has to offer. (Loved it by the way.) He was candid about what years/​models to stay away from. What to look for in the years/​models that I want. We went over the differences in the years. We went over the differences in the options in the different years. We went over financing. The guy was very matter of fact and direct, which I soo appreciate. He took a considerable amount of time just to talk to me, knowing I wasn’t there to purchase — I was there to gain information.
Yeah, I did not purchase that day. And, since that day I’ve read a few checkered reviews. Perhaps those individuals should have had a Pre-​Purchase Inspection done. Perhaps those individuals should learn what caveat emptor means. Lance was straight-​up, candid, and there was zero sales tactics/​pressure. I have no reservation or hesitation about purchasing from Cypress. I looking forward to them calling me with the specifics of the truck I want/​requested. I’ll update cha after I get my new cummins truck.

I went to Cypress Auto from the Bay Area. I was looking specifically for a 5.9l Cummins Dodge Ram. They seemed to have quite a selection to choose from. The salesman went with us on a long test drive. I decided I liked a blue lifted Ram the best, so we negotiated a fair price. I have had it for a couple weeks now and haven’t had any issues.
If your looking for a Diesel Truck, you may want to check out what they have.

This dealer sold severely broken truck and did not stand behind it. Not only that they lied twice and said they would fix it. When they got the truck in their possession they wanted a $ 1000.
I do not know why Unilocal keeps taking away all of the bad posts from everyone on this person. Unilocal is not a good source to get a rating on a business.
Bayron Botkin

I would never buy a car from cypress if it was the last dealership on the planet.

Pretty awesome group at Cypress Auto Center. Bought a Porsche Cayman S from them and the experience was a breeze, very much stress free. Their specialty is in diesel trucks, so the 987 was pretty much the odd ball in the lot. I was wary of going through the purchase because of the negatives on Unilocal at first and didn’t know what to expect. When we arrived, Lance warmly greeted us. Lance helped us throughout the purchase and let us test drive the car and a second round for my husband to test it out. Very cool! He also gave us a great recommendation for lunch so while the car was getting smogged at a nearby shop we could grab a bite in Auburn. By the by, friggin amazing fried pickles at the Auburn alehouse. The purchase was hassle free. Due bill was followed through with no problems at all. Awesome and honest team there with Lance and the owner Sam. I would definitely do business with them again or heck, just pay them a visit if we’re in the area — because that’s just how cool they were. Thanks guys and I absolutely LOVE the new ride.

Cypress Auto Center is a great place to buy your next car or truck. They will take very good care of you and listen to your needs. Sam is the owner and has built his business on repeat referral business and relationships for life whether you buy from him or someone else he will point you in the right direction. Lee is fabulous in preparing the necessary documents and he strives to get you the best rate and deal possible. I have bought two Mercedes Benz from Sam and they do not even specialize in this type of vehicle. Sam found me exactly what I was looking for at a great deal and he gave me wholesale price and included a warranty. I did not have to do any of the research he did it all for me and gave me all my options and straight forward answers that I was looking for.
I felt extremely comfortable and I trusted his opinion. They treat you like family and they truly look out for you and your best interest. You are sure to get a great deal with Cypress and they will help you find exactly what you are looking for.
I would highly recommend Cypress Auto Sales.

I bought my truck from cypress auto a couple weeks ago. When all was said and done, I had my loan set up to go through SAFE credit union (local to sacramento I believe). I went through SAFE because I was advised to by the employee handling my loan at cypress auto (Off the top of my head I don’t remember if it was Lee or Lance) that it was the best way to go.
Fast forward eight days, I get a call from the dealership, stating I was approved for the loan through SAFE credit union, however I was not approved to be a member of the credit union because of the county I live in. He advised me that my options at that point were to find another loan or bring the truck back. Keep in mind at this point I had already sold my previous truck so I was pretty much stuck.
To get to the point, cypress auto neglected to tell me that I could not be a part of the credit union they approved me through. THEIR mistake cost me a four hour round trip drive and another $ 3000 out of my pocket (for a higher down payment to keep the monthly payments where I needed). In return all I got was $ 800 off the price of the truck.
Now on to the condition of the vehicle. I’m not sure what kind of checks these guys do on their trucks before they sell them, if any at all. After bringing the truck home and checking it myself I found multiple issues that needed attention.
1. The battery cables and batteries were heavily corroded (an easy fix if you know what you’re doing but come on guys… take a little pride in the vehicles you sell)
2. After I pulled the bed liner out of the truck, I found a solid two inches of debris in the truck bed. Everything from dirt, rocks, sticks, bic pens, nails, rusty drill bits, and what looked like a glow stick. (Remember that thing I said earlier about taking pride in vehicles?)
3. The truck desperately needed an alignment. During the test drive I commented on the steering play and asked the salesman about it. I was told that the trucks were checked out if the mechanics felt they needed attention. I took the truck to a local shop and had the alignment done. Needless to say, it was long overdue. If anyone has a problem believing this, I can email you a pdf file of the pre and post alignment specs.
So, in conclusion, if you were considering purchasing a truck from cypress auto, DON’T.
And on a side note, to the individual who posted recanting the other two comments and giving cypress auto five stars, you work there.

All of the trucks have major problems and they go to great lengths to cover them up. Such as undercoating or bed liner over rust. Every diesel on there lot leaked oil. They want an average of 30% over high blue book. And worst of all they lie. Lee is the worst offender. I wasted several trips up from the bay area to find that in the2 hours to drive up, the truck they called to tell me about had sold, yeah right.

Don’t waste ur time or money! This place is shady and under handed. We purchased a truck and for the first 3 days I couldn’t drive it. My 7mo old daughter and I got stranded in the Target parking lot. The batteries were bad when we purchased the truck and they said they would replace both and they only replaced one. And Sam the «owner» told my husband that he doesn’t like liers and if lance was lying about the batteries that he would be fired, then he went on to lie about being the owner. I had to hire a mechanic at $ 80/​hr to fix the corroded wire that they didn’t fix either. Trust me, don’t waste your time, you will regret it if you do go there.