Devcon Security

What a terrible company. Several months ago Devcon transitioned our security account to Monitronics. At that time, I contacted Devcon and asked if there was anything I needed to do with my automatic monthly payments during this transition. They informed me that it would all be taken care of between the two companies and that there was nothing for me to do. We continued to pay our security bill monthly via automatic payment. I recently received a past due notice from Monitronics. They informed me that Devcon has not forwarded the monthly payments and that we actually have a substantial credit with Devcon. I was told that I would need to contact Devcon to resolve this. Devcon has refused to speak with me. I have asked to speak with a supervisor but they refused even that. They are all too willing to continue to take my money each month — even though they are no longer my security system provider — but they will not do me the courtesy of telling me where my money has gone and why they have not forwarded it to Monitronics or refund the money back to me. They are keeping monthly fees for which they have not rendered any service. Their customer service representatives are anything but helpful.