FedEx Office Print & Ship Center

The old saying ‘lack of planning on your part doesn’t necessitate an emergency on my part’ was my expectation when I visited the store recently with a small-​ish project. 30 minutes before closing. Which I realised I needed for the next morning. About 60 minutes before closing.
Yeah, I’m that guy.
So it is with a dozen glowing superlatives that I thank the young man who assisted me (I’m thinking he may have been the Assistant Manager) at the last minute when, in fact, he likely could have been busy closing up shop. Or any number of things that young people have to do with their time when hoping to get out of work on time and here comes some jackass with no preparation and needing 300 copies in 8 pt. helvetica bold.
The gentleman helped tremendously and even found a way to make the formatting work more to my desired goal which is very much appreciated.
I left 5 minutes before closing a very happy customer. Definitely will return.
Impressed. Thanks for that!

Ever have a teenager? Ever have one who tells you about that huge project due tomorrow at 7am? I won’t bore you with the tear filled drama.
In short, Heike saved the day, and taught my daughter in 20 minutes, more about how to format on Photoshop than her Photography teacher had all year.

Auburn Fedex wow, you really impressed me with your excellent service. I had a complicated project to complete and Heike a team member went the extra mile to be sure I was taken care of. Heike made my project so easy and obtainable. Thank you, now I will hand in my personal career profile with confidence!

ZERO STARS REALLY! This is a pickup spot for Wal Mart orders. No where does the info tell you that you need photo ID and the tracking number in order to pick up the order. This is the 2^nd time we have been treated in an inconsiderate and condencending manner by the staff there, including their female «manager» Crystal. There is no common sense in these people, they are like robots. We will never go back. Their behavior is not the norm for the community of Auburn. My advice is drive to Roseville and be treated with respect from WalMart directly!

I needed copies printed of a program for a funeral and Eric, who worked on Saturday March 23^rd, could not have been better. Due to the occasion he threw in the folding for free, which was very nice and saved me having to fold. I know it’s a Fed Ex/​Kinkos place, but I was so impressed with Eric, I felt I must write a review on his good customer service skills.

If I could give this place zero stars I would! I have been using Kinkos at this location for years and years… and its gotten worse and worse! Last time I was there I walked out without a product because the employee I was dealing with was beyond RUDE and sooooooo awful to me that it wasnt worth the savings or «convenience». I was told by an employee that they were unable to print on my heavy weight of paper and that it was impossible to do. Really? So you sell the paper but I can’t print on it? WTF??? I told her that last time I was there someone was printing their own wedding invites and why was my job any different, my paper was not even cardstock! to which she didnt have a response and just kept saying «we cant do it, it wont work». Finally I walked out and while in the parking lot my man suggested we try Staples instead. So to Staples we walked where an amazingly sweet employee spent a total of 5 min to do my printing… perfectly! I hate you stupid FedEx/​Kinkos location… your employees suck and I will never be back!

Just had a large print job completed satisfactorily and EARLY! Staples couldn’t guarantee completing the work in the time I needed it and it was no problem for Fed Ex. They were friendly and efficient. No complaints.

Workers are rude and completely ignorant about their own business. Staples in the same shopping center can do everything copy related that you need but without the insulting attitude from the workers. In fact, they’re actually pleasant to work with.
On three different occasions I’ve tried to get something done here only to be treated like a child who is abusing their personal property. Went to Staples to print the exact same thing with no problem for cheap. The same thing which I was told by fedex/​kinkos employees was not possible to do.
Having been a long time kinkos customer since college, I’m sorry to say that I will do everything I can to avoid ever going to this store again, even for my shipping needs.

Went into the FedEx Office at 455 Grass Valley Highway in Auburn and will never return. I went to ship a package via FedEx that had some expensive integrated circuits inside. I’ve been packaging and shipping parts for 35 years and know what I am doing. Because the declared value was so high they wanted to open the box to see. Fair enough, they opened the box. Then they told me that it wasn’t packed well enough and that I would have to go and re-​pack it. They were packed in anti-​stat foam and each sheet was sandwiched in two more pieces of anti-​stat foam. Then they were suspended in core-​view packaging with bubble bags to prevent crushing. These flunkies rundly implied that I was trying to scam them by shipping and then filing an insurance claim. I told them to re-​tape my box and I would take my business elsewhere. I went across the parking lot and received five-​star service from Staples and shipped UPS through them. Just sold all of my FedEx stock, hope they go out of business!

Copies are cheaper at Walker’s Office Supply & Superfast Copies… about 3 miles up the road. FedEx is a good reliable ground shipper, and I still use this location to ship packages. 5 stars for Fed Ex, 1 star for the overpriced copies…3 stars overall.