H&R Block

Very eager and willing to help and explain things to you, and take the time to as well. They offer free mileage and expense journals for work too (awesome). Only thing, is they WAY overcharge. 2014 we received roughly $ 3,000 back if I remember correctly. At least $ 250 was taken out in fees from H&R alone, not to mention the fees from my bank. 2015, we got over $ 4,300 from Intuit and they didn’t charge any fees, nor did my bank. Overall, great employees, great service, but not worth the money when you’re young and broke.

I LOVE THIS PLACE. Diane L has been my tax person at Auburn H&R Block for more than 10 years and I love her to pieces! She always has time for my questions no matter what time of the year it is. I never feel rushed.

I’ve used this place before and they did OK. They are always too busy to talk to you and then leave you in the waiting area for more than 30 minutes. Even the owner, Tom, isn’t a very bright guy (wonder how he got this franchise?). I’m just not sure why I have been going their. There just seems to be a bunch of old women working their. I guess they just need seasonal work? I guess I learned my lesson this year.
This year the staff was just plain incompetent. They made my appointment and then called me back to say they didn’t really have an appointment available. The woman was talking to another woman at the same time as talking to me. I asked her to figure it out and call me back to confirm an appointment as I was at work and could not stay on the phone any longer. They never called back. I was just left hanging as the deadline came and went. I’ll never go back their again. YOU HAVE BEEN WARNED!!!