Jo-Ann Fabric and Craft Store

Its a smaller store than any of the others. The customer service is alright, it is hit or miss depending on the day and who is working I suppose. My biggest gripe is their yarn selection is dismal at best. One aisle length of the back row pretty much. I don’t know why theirs is so small compares to the multiple aisles of yarn that the other joanns have. I usually try to skip going to this store, even though its less than a 5 min drive from so that I can have a better selections. I only go here if I’m in a pinch.

First time in this store and what a nice surprise. Great customer service, with a smile! Short wait for fabric cutting, which is so much better than the Tukwila Joann’s. Wait in line was a little long, but with the sale going on, it was not too bad. Keep up the good work staff.

This is a smaller Jo-​Ann store, so there isn’t the selection that there is at other stores. This store usually has what I’m looking for in the way of fabric and sewing notions. However, I went looking for scrapbook embellishments and was disappointed. Probably the most negative thing about this store is that it is understaffed. If you need a cashier, you have to ring a bell and hope that someone is available.

TLTR: I dont normally rate stores down for being older, but this store was very run down, with a dirty feel that is unappealing if you want to buy fabrics. Their selections were terrible, everything looked picked over or out of stock, and the customer service was deplorable.
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The customer service when I went in today was some of the worse I have ever experienced. There was almost nobody around, and no one manning the register. I finally manged to find somebody to assist me finding an item, and when I did they were very reticent to help.
After locating the item (after they made me feel stupid for asking about it), I went to the register, where again, there was no one there. I waited for a few minutes, since I don’t like to be rude and demanding, thinking that perhaps there was someone keeping an eye on the register and would be there soon… Nope. No such luck.
I had to track down someone who was busy helping a customer. When they had a moment, I asked them if they could ring me up. She looked at me, proceeded to ignore me, and then took the customer to the counter I had been waiting at. She pushed my items to the side, the women stepped in front of me, and she was rang up in front of me!
I don’t care about being second, I would have gladly given that woman my place in the non-​existent line (it had just been me waiting, that entire time!)…but the cashier was just so shockingly rude! It also seemed like the checker may have known the customer that bulldozed past me, as neither of them even blinked at this incredibly rude behavior!
It is truly unfortunate that this is the only Joanne’s store or craft store in my city, as I have no interest in returning here as a paying customer. It saddens me to see the unprofessional attitudes and rude behavior, as well as having a terrible selection of pretty much ANY type of items one could be looking for.
This store is definitely one to avoid unless you are looking for the most common of crafting items, and you don’t mind terrible customer service. There are much nicer locations in pretty much every surrounding city, that I will be driving out of my way to visit instead of returning to this location.

I just moved down the street from JoAnn Fabrics and was stoked to see a craft store so close. My first time in the store was this past Monday, Presidents Day. There was a huge sale going on so I was looking around the store for anything extra I need. There was a decent selection of craft items, but I settled on just one thing.
I walked up to pay and there were 2 people standing in line with no one at the register. I waited a few minutes and noticed a worker lady cutting fabric. So I stepped out of line to ask if there was another worker that can help us at the register. (figuring there was more than one person working since it is a big store.) She snapped at me and said yes, ME WHEN I’M DONE! I was shocked she would be so rude. After about 5 more minutes of all of us waiting. She came and rang up 2 people in front of me saying «oh this is on sale, this is on sale too, oh this is 50% off…“ect. When she got to me she rang up my one item and did not give me any discount. When I paid and started walking away she started doing it with the next 2 people in line «This is on sale, this is too and here’s the 15% off store wide!»
I got back in line and when she noticed it was me, she had the nervous look on her face. I told her I would like the discount you are giving everyone else! It says on your sign at least 15% off store wide. She said, without even looking at any coupons «this item is actually 50% off»!!! I was beyond shocked! I’ve never been so singled out in my life! I will never shop at this store again!!! That old lady is beyond rude and won’t give you the same treatment as everyone else!

I have been shopping at this location since moving out of the North Seattle area, and contrary to many of the other comments written here, I have always found what I wanted.
During the holidays and sometimes on the weekends, it is next to impossible to find a close place to park, but upon entering the store and hearing the employees «talk story» with customers who apparently have been coming there for years, I found that the staff was always courteous and helped me to find things that I was looking for.
They are also very helpful when I hand over my pamphlet of coupons, and they find every possible opportunity to save me even more money.
Maybe some time I will try another location like the one in Puyallup, but for now this JoAnn store works for me.

The store is old, the staff is slow, unaware and not helpful. The fabric selection is below average and the wait time for fabric cuts and purchase are very long. The only redeemable quality is… it’s the only fabric store close by.

Bad location and a worse selection of fabric. As far as I’m concerned, two strikes and two stars are enough. Look elsewhere for your fabric needs, whatever they may be. On to the next one…

Came here on Halloween because we needed some iron on letters. This is an OLD store. Staff was to busy on the phone to help anyone in the store. 8 iron on letters cost me $ 26 and then they fell off (and they were small, 2′)
Usually I just drive by this store, in the future — I’ll take my own advice and just keep driving…

I love Joann Fabrics, but sadly, this store does not have the best selection of yarn. I LOVE the Federal Way store, which does have a much bigger selection. Actually wanted to write a review for the Fed Way store but couldn’t find it on here. For a bit of a drive, you’ll be much more satisfied with the yarn there than Auburn.