Maki Heating & Air Conditioning

I called at 12 noon on Saturday. Adam was here by 1230. He even tried to help us over the phone since we couldnt get our air conditioner to turn on. By 1257 it was working. He was fast, friendly and knowledgeable. I can enjoy the rest of my weekend with cool air! Highly recommend this company.

Last year, as fairly new home owners, we needed to have our heating/​air conditioning unit serviced, so our friends referred us to Maki Heating and Air Conditioning, Inc. The fellow that came out was very knowledgeable and told us the unit (which apparently had been replaced by the previous owner since it wasn’t as old as the home) was too large for the size of our home and wasn’t working efficiently (it was wasting energy). We told him the master bedroom, which was the closest room to the heating unit, was always too hot whereas the other rooms never felt warm enough. He said the system would need an additional return air duct (because the one was undersized) and more vents throughout the house (there weren’t any in the kitchen/​dining area and only one in the living room), and the ducting in the crawl space would need to be redesigned (to balance the air flow and offer more comfort).
We called Maki to set up an appointment for an estimate. We were delightfully surprised with how reasonable the estimate was (thank you, Randy!), especially considering the complexity of the job. The only «problem» was that the only place that was feasible to put this additional large duct was in our daughter’s already small closet. Not thinking there was any other solution, we accepted the proposal and set a date for the work to be done. In the meantime, we were sort of agonizing over the idea of putting the duct in her closet and started thinking about any other possibilities. We did come up with a sort of off-​the-​wall idea, which we ran by the consultant (Michael Antisdel) who did the estimate on our job, and he said he would determine when they came out if it would in fact work. The idea did work (barely!), but it definitely gave the crew doing the job a real challenge to accomplish it. We are extremely grateful to Steve, San & Michael for their efforts and expertise. Thank you so very much!!!
So all this, just to tell you (everyone!) that we highly recommend Maki Heating & Air in Auburn, CA. They are very professional, knowledgeable, highly skilled and the most wonderful and friendly people. We are very satisfied customers! Again, we thank you for everything!
Most sincerely,
Jim & Kathryn Shelton
Weimar, CA

We just bought a new home and had no idea where the furnace was and what kind of condition it was in. We really wanted to get the ducts and vents cleaned before fully moving in but had no way of figuring out if the system was in good enough shape for the cleaning before the actual, scheduled day of cleaning. Rather than canceling or rescheduling us to after our move, the folks at Maki bent over backwards to get someone out really early to check the system and give the thumbs up to our crew who showed up right on time. They did a good job, gave some helpful advice, and cleaned up after everything. Very good customer service and pleased with their work. I definitely recommend them.

Walked in Monday morning to an ice cold office and the HVAC system would not turn on. I called Maki Heating and Air and within about 90 minutes the technician had the system up and running within minutes. Way to go team Maki!

We purchased a heating and air conditioning unit from Home Depot, the contractor hired by them installed the units and we immediately had problems, ended up that they installed a unit for natural gas and we have propane! We had to sue to have it removed, we knew that Maki had a great reputation, so we hired them to replace our units. They went above and beyond, helping with getting the correct equipment for our home, coming back repeatedly to make sure all was good! We are so happy! Maki is a business that still deals with integrity and morals. Thank you Maki

I just wanted to drop a quick note of thanks to the entire outstanding Maki crew. Throughout the process, I have appreciated the professional manner in which they have all worked, making our HVAC system replacement process as nearly «pain free» as possible. The new system is working perfectly and we couldn’t be more pleased with the results.
A special kudos to Eric and Brad for their attention to detail, politeness and communication, cleanliness, and dog-​friendly attitude. Even when I needed to be away for a couple of days during the installation, I knew my dogs and home were safe and in good hands. They are a great asset to Maki !!!

We contacted a number of contractors regarding the replacement of both heat and air on two systems in our home. After reviewing and talking with each company and asking any questions we had… we decided that Maki was the one to go with. Michael their rep and sales agent had every answer or got back right away with the answer.
This company goes beyond for their customers in every way. Carl and the crew were the hardest working group we have ever had at our home. And the most professional, and concerned about making everything perfect. Always answering questions or suggesting something better in the placement of the systems etc. My husbund is a C36 contractor himself (commercial plumbing) and had our own company in southern california for thirty years. And we know how important our techs were to our business. We would be proud to have this crew working for us if they were in our field of work.
This was a 5 day job and never were they andything but on time, professional, hard working and a crew that we can only say thank you for all your concern and hard work.

Moved to another home and needed HVAC help, like NOW. Kevin came out promptly on a Sunday morning, quickly diagnosed and fixed the problem, all for a very fair and honest price. Honest, knowledgeable and prompt. Doesn’t get better.

Maki Heating & Air:
After contacting 4 – 5 different heating and air companies, I ultimately went with Maki because their sales person was pleasant, they provided me with a very detailed estimate and their installers were professional and very nice.
The work was very good, they always consulted me before making major decisions and Eric was very nice to my cat. He made sure that she was confined to the master bedroom where she was not exposed to the work they were completing and he even went in and played with her during their breaks. After my city inspection, Maki had a couple of little things to revise and they completed the work in a timely fashion. The best part is that they were in and out of my house in 3 days right before the summer hit. It’s been several months and my A/​C and heater seems to be working quite nicely. No more seeing my warm breath in my cold living room in the winter. No more standing in front of the refrigerator with the door open in the summer.
The Other Companies:
I had contacted Clarke & Rush for an estimate on a complete HVAC system since I live in an old house that did not have an existing system. The representative was late which is a big «no-​no» in my book. Then he was very arrogant and acted as if he had already made the sale. The estimate they provided was decent, but with an unpleasant sales representative, there was no way I was going with them.
I also contacted a small family company who’s name escapes me at the moment. The father and son team came out late and never ended up providing me with an estimate like they stated they would the following Monday.
The Bell Brothers sent out a very nice representative, but the pricing was crazy high. They gave me some good information about purchasing an HVAC system, but I just wasn’t ready to pay close to $ 20K for a system that I could get for nearly half the price.
Finally, I spoke with Home Depot which was kind of a big joke. The representative was fairly nice, but refused to provide me with an estimate. I asked him and he said the document was very long with information that would be irrelevant to me. Instead, he wrote some figures on a piece of yellow legal notepad paper. Long story short, there was no way I was going with Home Depot. I wasn’t about to go into a major home improvement project without having any solid documentation.
Bottom Line:
I was very happy with the service and work provided by Maki Heating & Air.

Heard from a close friend that his heating system was cycling with no heat right before the holidays with company due. Royce air quoted $ 24k for new system, a second company quoted him $ 11k. Maki came out, called in one of their techs, found filter filthy causing a sensor to misread what was going on! This is not some bogus testimony. I have used Elite and have been pleased with their service, too. I wish Unilocal offered a means for responses to poor reviews, in fairness sake.

I just had a complete AC and Heating system installed from Maki. They had a great installation price, they installed top notch Trane components, and took great care. They say they install like their own houses and that is totally true. They went above and beyond making sure the install was top notch. The techs were very friendly and efficient. I can’t be happier with both their service and the system. The noise level for my AC is 5 or 6 fold quieter and puts out at least double the air. Definitely give these guys a try.

This company recently was suspended from American Home Shield Warranty for their failure to complete a job that they diagnosed and received approval for. MAKI’s claim was that they were not going to make much money on the repair.
Given the financial climate right now I cannot believe anyone would turn away business. The unfortunate part of this is we are now day 4 without AC with the weather reaching above 100 degrees.
We started the process over with a new company that should have all that is needed by Monday (3 days from now). I hope this works out for us, however it does not change the fact that we are entering a very hot weekend.
Avoid these folks at all cost. They have proven if the cost is not right they will avoid you!

I have an old heat pump at my business and it needs service about once every three years. They were as professional on the phone as they were on site. Jeff the service tech wasted no time getting me back to 100% and he even spotted a backword fan the previous tech installed. I couldn’t be more happy.