Mickey’s Boots

First, let me say that I have shopped at Mickey’s boots since 2004. The owner, Mickey, was usually the person who sold me boots.
However, my last four visits to Mickey’s was anything but helpful or courteous. Apparently, Mickey want’s to go out of business. He has hired two associates who excel at unfriendly and unhelpful. I should note, that one of the associates is related to Mickey… now there’s a clue why he’s still working there.
I went to pickup a boot repair, sole and heels, that will be $ 125.00, thank you. I asked about buying or ordering a motorcycle type boot: «Well, we don’t have those here, and we don’t sell them, but maybe I can order them for you,» said the woman. «So can I,» was my response. The clerk’s delivery was about as concerned as the wife in The Adams Family.
I did shop around, by myself, and found a belt I liked. I also found a hat that I thought was unique. The female clerk knew nothing about them, only that «we never sell those hats.» I can tell you why; they were dirty, shop worn, dusty and badly displayed. I did buy one, at $ 60.00, but I plan to have it professionally cleaned.
The whole time I was in Mickey’s there was no, but no attempt at serving me, asking me what I’m looking for or anything approximating helpfulness.
No, I am now done with Mickey’s. Please go out of business soon to spare us from your two clerks… lack of product and slim selection.

I needed new zippers on my Ariat Monaco field boots and was hesitant as to where to take them and was considering buying another pair of $ 900 field boots and scrapping these altogether. I opted for repair and they replaced both zippers and additionally I had my worn out heels replaced. The cost wasn’t cheap (around $ 160 for new full length zippers and heels) but good work is worth the investment. The boots were repaired in a timely manner and the end result is outstanding and I found the replacement zipper is better than the original. Super happy. Thank you!

My husband went in to get an estimate to have his work boots re-​soled and the estimate was nearly the cost of a new pair of boots. No problem, it happens. So he asked the salesgirl if they sell Ariat boots (he’s difficult to fit with boots and he knows what works). The rude sales girl said, «No, we sell AMERICAN BOOTS». Umm, last I checked, Ariat was an AMERICAN brand. Based in California. Maybe she meant American-​made? But that wouldn’t be true about the other brands that are offered at Mickey’s. Just a quick looksee around the internet proved that most boot manufacturers do so in China these days (sad but true).
Moral of the story is: If you are going to be rude to potential customers and self-​righteous in your product line, at least know what you’re talking about.
Most of my rating is based on customer service (or lack thereof), but they got an extra star because they did seem to have a great selection and decent prices. We prefer to shop local, but I guess we’ll go back to Amazon for boots.

They’re awesome here! The owner and staff really pride themselves on their craft. Multiple seasoned Firefighters recommended me to this place to me for my wildland boots and they were spot on with their recommendation.

Terrible customer service mis fitted 3 times. Every time the employee blamed another one. They are rude. Had a problem with an order timeline i waited forever. When i went back for help with a boot that was hurting my feet they said sorry cant help you. Will never shop there again.

This is my second and last time, buying boots here. I went in to re fitted from a bad first fit. The lady who fit me had a foul mouth, and was rude. I explaind how i was on dead line for my boots, was assured thezy would br here in 2 weeks. Guess what they weren’t. I wasn’t even told that the order wouldn’t even vet placed 5 days after i was there. when u talked to the manager and expressed how i felt i was told whatever wss needed to make a sale, and am now out if compliance at my work, all hw said is they were ordered in a timely fashion… i will tell everyone i know who buys here and ones i don’t, to go somewhere else Micky’s boots isn’t concerned about customer service or satifaction.

Repair service– I brought in my leather laptop bag, dog leash with a broken hook, and a doggie backpack. Everything is as good as new. I will be coming back with more heavy duty sewing needs.

Wow, that’s all I can say… Place has decent prices and good selection but their staff leaves a lot to be desired… Not friendly, not helpful, acted like it was putting them out when I asked about pricing… I did walk in the door in shorts and flip flops but I assure you I know quality boots… They totally ignored me… Doubt I will ever shop here due to crappy service

Fantastic service! My husband works in construction and is very hard on his feet. He typically goes though about 3 – 4 expensive boots a year! We had heard of Mickeys on the radio and decided to check it out in hopes of finding a pair of boots that would last. Micky fitted him using cowboy boots, which he said is the absolute best way to size your foot. Turns out, my husband was buying boots that were a little too small! Mickey suggested going up 1 size and using some arch support inserts to help his lower back. My husband’s feet and back have never been happier!

This review is only for the repair part of the store. I brought in a pair of suede heels and a purse strap to be re-​sewn. Vito replaced the broken heel tips and was able to restitch the strap in a more secure and durable fashion. Everything was ready the following day and I’m very happy with the results. I will be bringing more shoes and purses to be repaired.

I have worked as a wildland firefighter for the past 5 years and have always purchased my boots through mickeys. I will never go there again. They incorrectly sized me and would not take the boots back, pay for the boots to be refitted from whites, or trade them in for a pair that did fit. I have never experienced such terrible customer service. Most of the people that i work with have had similar experiences and will never go back. I always want to support local stores but mickeys has left me feeling spiteful and angry. Hes happy selling you something but as soon as theres an issue. take it somewhere else.

This place knows what customer service is all about! My man and I randomly stopped in to look around and decided to purchase a large coat. We couldn’t take the coat home at that moment as we were on our motorcycle. The employee said she’d be happy to ship it to us and to our surprise it arrived the very next day!

What a great store! We have just moved to this area and I was on the hunt for a pair of boots. I found a pair online and I was going to drive down to rocklin to pick them up. I decided to see what was in my area and I found Mickeys. They had the same pair I wanted and for about ten dollars cheaper. I went in today to try them, the girl who assisted me was very nice and I gave me some good tips on Giants tickets. I thought the store had a good selection, it was clean and it had a great atmosphere. I’m definitely glad I found this store!

My wife and I have been buying both stock and custom boots from Mickey and his crew for over 20 years and the service can’t be beat. Repairs by Vito are reasonably priced and we have always gotten more than we expected. If you want to save a few bucks go ahead and shop online, but if you want experienced help making a decision, or if you’re looking for something unique, this is your boot store.

Just ordered my first pair of custom boots with Mickey and his staff! They are so helpful AND patient. They will literally pull 20 boxes out to show you different sizes, styles, stitching, colors, etc, to help you decide with confidence that you are getting exactly what you want in the size you need. Mickey is most appreciated by this picky shopper who is afraid of custom ordering!

They have a great selection of boots and accessories, make quick and reliable repairs. My husband has bought a few pairs of Danner boots here and the staff is always helpful and friendly!