Mike Scarff Subaru of Auburn

It’s crucial for any business to treat it’s customers with respect and like a priority… especially when making a significant purchase like a new vehicle. After doing my vehicle research, and being disappointed by my local dealership’s service & inventory, I chose to take my business across the state to Mike Scarff Subaru in Auburn; their website listed an impressive inventory and upfront «bottom-​line» pricing.
Arriving at Mike Scarff Subaru, I was met by salesman Sean Daugherty; he was genuinely interested in finding me the exact vehicle that fit my needs… and not attempting to push me towards a vehicle that I really didn’t want. Sean took the time to actually listen to what I was saying and went through considerable effort to find the right vehicle for me; not an easy task as I kind of switched gears on him and changed my mind on the vehicle-​color well into the process. To sum things up, this dealership/​salesman will treat you right… I’m very happy I made the trip to Auburn and wouldn’t hesitate in recommending them at all!

Update — I went back and traded in my Impreza to get an Outback: D YAY!!! We refuse to go anywhere else to get a car now. I needed something bigger and I am SO glad I picked the Outback. It’s my favorite car I’ve ever own!
Gabe helped my mom previously when they purchased their Forester. He’s very helpful and prompt. I wanted to know everything up front; cost of the Outback I want and how much I would get for my trade in. He went above and beyond to get us a good deal and got everything ready.
People here are SO helpful and friendly. No pushy salesman here. I saved about $ 3,000 purchasing my car here and got a decent trade in for my Impreza. I had a slight issue with my car so I made an appointment online with the service dept and brought it in the next time I was in town. They fixed it and got my car back to me within a couple of hours. I’ve always had good experience dealing with everyone in this dealership including the service dept.

Wow. The service department is the worst. I made an appointment for an oil change at 12:30. I get there on time and they tell me it will be an hour and half before they get to my car. This after I drove 45 minutes to get here. I ask why have appointments and why not call and give me a heads up since they took my phone number. Don’t ever bring your car here for service.

I was in the market for a pre-​owned 2014 Subaru Outback. Mike Scarff Subaru drew my attention because of its low prices and high inventory levels of the vehicle I was pursuing. I saved 5 cars on their website to track price drops and sales. Having visited the dealership and meeting with the salesman, I thought everything was good.
Two weeks later, I was ready to make a purchase. I confirmed via their website that my cars were still there and drove down to Auburn. After meeting with the sales guy, he proceeded to inform me that all 2014 cars were sold… not just the 5 that I was interested but all 14 that were listed on their website were gone.
I drove 30 miles, missed the Seahawks game, and left with no car.
Truly annoyed,
Kevin H

Absolutely the worst service department I have ever had the unfortunate «pleasure» of dealing with. Since I’m 62 years old, that accounts for a LOT of car dealerships. Buying the car was a breeze, but it’s very clear that is ALL they are interested in. I bought a new 2015 Outback and I love the car. However a glitch in the electronics was WAY over the head of Mike Scarff’s service department. After 4 days of «trying to fix it» they gave up and ordered a whole new head end. A week later and they still have not fixed my car. Normally with difficult repairs I’m fine with it taking a while, but there is no communication unless I call, and if I talk to anyone other than my particular service writer (he was off that day) they are completely unhelpful and almost to the point of being rude. Two weeks, no communication and the car is not fixed. They tell me they will call but don’t.
The other experience I’ve had prior to the above ridiculous experience was a simple oil change. I asked them to specifically rotate the tires. They didn’t do it. Clearly they don’t listen and don’t care what the customer wants. They want you in and out of there as fast as possible.
I would NOT take your car to these people for anything. Sure, buy it from them but if you need anything fixed, take to a dealer who cares about their customers.

I just purchased my 2016 Subaru Outback 3.6R Limited from Mike Scarff Subaru and could not be happier with my experience.
I started doing research over a year ago. I researched every make and model I was interested in and narrowed it down to a few, including the Subaru Legacy and Outback.
When I decided to start test driving vehicles I went to Subaru of Puyallup first. I saw their ads for the Stress Free Experience and was intrigued. I have never enjoyed the car buying process. I went down to the dealership and was greeted by a salesman almost immediately (I do not remember his name). I explained to him that I was just starting to test drive multiple makes and models and was not going to be buying a car that day. I could tell right away that he didn’t want to help me if I wasn’t spending money that day. I asked to look at both a Legacy and an Outback and told him I would like to drive both. After sitting in the Legacy and asking a few questions, and not being impressed with the very generic answers I got I took the car on a test drive. When I returned he asked me what I thought and I told him I was very impressed and really liked it. He asked if I liked it enough to buy it. I said no and reminded him I wasn’t buying today. I asked about driving the Outback. He said that it didn’t make any sense for me to test drive the Outback if I wasn’t buying today. I should come back when I’m ready to buy. I thanked him for his time and left furious knowing I would not come back again.
After my experience with Subaru of Puyallup, I was not thrilled about continuing my car shopping. After deciding that the Outback would be my new car, I made contact with Beth McGuffin at Mike Scarff Subaru via e-​mail. After exchanging a few e-​mails with multiple questions I was impressed with her specific answers and timely response. She was very upfront about the vehicles they had in stock and understood that I lived an hour away from the dealership. I made an appointment with her to come in and test drive a 4-​cylinder Outback because I wasn’t sure if I wanted the 4 or 6 cylinder motor. I arrived at the dealership and met with Beth. She answered every single one of my questions and we talked about both Subaru as a company and the dealership specifically (the sales staff is not commission based). I asked her a question about the HID headlights on the Outback and she was honest and said she didn’t know the answer, she had never been asked that question. She handed me the keys to a 4-​cylinder Outback and I went for the test drive. When I came back she had the answer to my headlight question. We sat down and I asked a bunch of more questions and we talked about pricing and such. I was so impressed with my experience I placed a deposit and ordered a new Outback. A month later my car came in! I went to pick it up and worked with David Tobias with Financing. David was awesome and answered all my questions about warranties, financing, gap insurance, and so on directly and honestly. After that, Beth and I went out to my new car and went over all the systems. All in all the process took about 3 hours and I drove off the lot in my brand new 2016 Carbide Grey Subaru Outback 3.6R Limited with Eyesight.
I know this review is long, but I didn’t want to forget anything. Bottom line, the most difficult part of this entire process was waiting for my car to be built. In working with Beth and David, I never felt like I was being sold or «pitched» to. I felt like I was talking to friends who happened to be selling me a car. There was no pressure. I would highly recommend this dealership and specifically Beth McGuffin. Lastly, I found it very impressive and noteworthy that almost every employee drives a Subaru (one of the many questions I asked Beth). If the people selling the product own and believe in it, I think that speaks volumes.

I bought my first car (Mazda 3) here three years ago and it was SO easy!
No BS with them — this is the way to buy a car. Everything from the test drive to financing went smoothly. Since this was my first car buying experience, I was nervous, but there was zero pressure and the prices were extremely transparent. Whenever I am in the market to buy another car, I will definitely visit Mike Scarff and his team!

This review is based on my one and only visit to their service department. Took in my 2015 legacy for 18k mile maintenance today simply because it was closer to where I live. They said my car was ready 5 minutes after I checked it in. They didn’t even rotate the tires. They claim it wasn’t necessary, which is stupid since Subaru recommends they be rotated every 6k miles and the last time they were rotated was 6k miles ago. The dealer I normally go to always does it every 6k miles. On top of that, they didn’t even wash the car which is supposed to be part of their service. When I asked the advisor why the car wasn’t washed, he said «uh car washer is sick today.» Finally, they didn’t even reset the maintenance reminders. They’re quick, but that’s no surprise given their sloppiness and the corners they cut. I won’t be back.

My mom has been a Subaru customer for years and she has always been anxious about any type of car buying experience. After 400,000 miles on her Legacy, she was in the market for a new car and considering a Crosstrek. She went to Carter, Walker, and Scarff Subaru and her experience at Mike Scarff Subaru was completely different than the others. She loved it so much she asked that I write a review online for them.
There was zero pressure, genuine concern for my Mom’s needs, the prices were transparently listed online, and even when there were a couple hiccups in the process (she changed her mind on the warranty the night she signed up for it and the rack was installed backwards) both were immediately fixed by the dealer. I went to pick up the care with her after purchase and the salesman (I believe his name was Gabe) treated my mom with complete kindness and respect. He patiently showed her all the features of the car, the bluetooth system, hooked up her old flip phone (which I was surprised actually connected to the system!), and answered all of her questions.
Great job guys!!!

WOW!!! I cant say enough about Mike Scarff Subaru… Back in May we were in the market for a couple of new Subaru’s. We visited 3 other Subaru dealers that were closer to us. Mike Scarff had the availability for the car we were interested in. We had the pleasure of dealing with Doug Fujimoto who was extremely pleasant to work with along with Joel in Finance who made the finance process a breeze! The no haggle-​one price shopping was straight to the point and was more than fair. We ended up leaving with two new vehicles and 30 days later came back and leased a third vehicle for our daughter. Doug was amazing once again when we came back for the third, we ended up changing out minds from a Legacy to a Forester. He knew this vehicle would be driven by our kids and so he focused his attention on them when he reviewed the owners manual and went over the car during delivery. Communication through the whole process has been great and this dealership sure knows how to treat its customers. I was hesitant on driving so far out of my way for service, but we recently had oil changes on two of them and again, top notch treatment from service! I will be doing all my services here at Mike Scarff. Thank you!

This review is for Sean D. We came in wanting to purchase a car asap (my old car broke down). Sean was the most patient man ever. He moved mountains for us and even tried getting us the car that we wanted (since I’m a very picky person), but the car was not in stock anywhere, except for Canada. I would definitely recommended Sean to all my family and friends. Thanks Sean!

I’ve purchased a couple of cars from Mike Scarff Subaru, and so have my mother and sister. The folks there are honest and fair, and the service department is top notch. It was, in fact, the excellence of the service department that caused me to check them out when it came time to get a new car.

Just purchased my very first new Subaru from these folks!
I researched the car I wanted and they had two or three in stock, just had to pick a color. We drove 500 miles round trip for a no haggle bottom line dealer, they were super busy but very accommodating.
When will other dealerships learn? This is the way to buy a car. Wonderful experience, Carl was great to work with!
The gal in financing was super as well, they have a terrific team!

For anyone looking into purchasing a Subaru, this place is IT. They have bottom line pricing and no-​pressure customer service. My bf and I were interested in purchasing a Forester or WRX and Gabe was able to assist us in the process. We were able to test drive without Gabe being present in the car. I like this concept a lot because I could talk about the car openly without having a stranger listen in.
After the test drive, we decided that we were going to purchase. Unfortunately, the model that we wanted was not on the lot so we had to wait a few days. I’ve tagged along with my bf to a lot of dealerships and have sat down during those uncomfortable negotiations; this transaction did not require that at all, for the most part. Why would you when you are purchasing below MSRP? Gabe assisted us with majority of the paperwork while Linda assisted us with the finance piece, which covered the different add-​on packages and down payment options.
We’ve had our car a little over a month now and we’ve enjoyed every minute of being in it.

Found a car online that I really liked with these guys. I live 1.5 hours away, in Ballard, north of Seattle.
I made an appointment to have it checked out with a highly rated Unilocal mechanic .6 miles from their facility.
I requested kindly that they drop the car off to get inspected by this independent mechanic. Garrett refused to make ANY sort of simple accommodations for this, short of me driving 1.5 hours to drive it the .6 miles up the road.
I offered to pay to have them take it the 2 minutes up the road to this independent mechanic. Garrett refused to consider letting me pay somebody $ 40 to drive this car a total of 1.2 miles on their lunch break.
I would have really liked to have bought this car, if it had passed the review by the independent mechanic. Instead, I’m hoping others will see what an unhelpful bunch of people run this place. It would have been a simple accommodation to make to give me some confidence before committing to 3 hours of driving, but instead Garrett was rude and unhelpful.

These guys are great! My first car (2003 Corolla) is nearing 206k miles, so I thought it would be a good idea to maybe start looking for a replacement, as attached as I am to my baby.
My husband and I came in and Dennis first approached us out on the lot. Right away, we felt comfortable with him as he walked with us towards the Foresters I was eyeing. In no time, he got me behind the driver’s seat doing a test drive. Maybe I’ve been out of the car buying game for a while, but I was surprised that he let us take the car off the lot without coming with us. I appreciated that because I don’t like the feeling of someone looking over my shoulder and talking at me while I try to figure out how much I actually like this car or not.
After my first and only test drive, I was already sold! We got back and Dennis introduced us to Doug who walked us through the rest of the process of filling up forms, etc. He was also pleasant to work with and kept everything streamlined and simple to understand.
David helped us with the financial piece and was great with explaining different add-​on packages as well as breaking down payment options.
Before I knew it, I was driving away in my 2015 Subaru Forester 2.0XT Touring. Couldn’t be happier with the whole experience and my new car :)

This is the only dealership I have ever bought a car from where I felt nothing but positive after handing over a check and driving off in a new car. My goal was to find a 2015 WRX limited in charcoal gray. One previous dealer told me I could only buy the car for MSRP as it was in too high demand to purchase at a discount. The other dealer told me a similar story, but added that I would have to wait 8 – 10 weeks for the car to arrive.
Making my way onto the Mike Scarff Subaru lot, I was greeted by Steve B who a friend had told me to talk to when I arrived. After chatting briefly about why I wanted a WRX he insisted that I take a quick test drive in the 2015 STI to ensure I was getting the right car. After a very uplifting test drive, we discussed the pros and cons between the WRX and STI. He helped me arrive to the conclusion that the cheaper of the two, the WRX, was the right car for me. They did not have a Charcoal Gray in a limited, so he explained the process to order one. He never tried to pigeon whole me into only the colors they had in stock. I’m glad he didn’t because I could have been convinced to settle on Ice Silver, but am so much more happy today that I got what I wanted,
Discussing the price was simple, he gave me a number and it was lower than the other two dealers I had been to. He then gave me a value on my trade in, which was equal or more than other dealers. Instead of telling me it would be 8 – 10 weeks to get my car, he offered to have a lot attendant drive down to Portland to pick up my car from another dealer. He explained that the car would have a few hundred miles on it once it got here and asked me if I prefer to order the car instead. Having this option was nice, but I still ended up ordering the car. I appreciated them giving me an option that no other dealer took the time to discover.
My car arrived in 5 weeks, far below the 8 – 10 week expectation. I felt like my experience was too good to be true, so was sure that this would come to an end once I sat down with finance to seal the deal. To my surprise, the positive experience continued. All of the warranty options were described to me thoroughly and he recommended that if I ever modify the car that an extended warranty is probably not a good investment. Finance was honest and had my best interest at heart. I cannot say this about the dealership I bought my last car at.
Last week I had my first service, I checked in online and was greeted by a spirited gentleman the second I pulled into the service department. He said my car would be done in 35 minutes or 50 minutes if I wanted a complimentary hand wash. I opted for the wash. My car was done and sparkly clean after only 40 minutes, over delivering on my expectations yet again.
I would recommend Mike Scarff Subaru to anyone in the market for a new Subaru or a used car. Ask to work with Steve B and make sure to pop in to Mike Scarff’s office to share how pleasant your experience was. He has done a stellar job building an environment and team that only elevates the amazing Subaru brand.

I keep coming back! I guess I trust rhese guys? Ray in Finance helped me on two different occasions and Keith H was great!!!

I have so many positive things to say about this dealer, i dont know where to start! From the very beginning Beth Mcguffin was nice and to the point. I honestly was not in the market for a car but didnt tell her that and she didnt apply any pressure on me to buy a car. Little did i know id be back a month later with a check and a will to get a new car. She did everything she could to make sure i was taken care of from getting me coffee, to getting the color and model (which was at another dealer) to make sure i got delivery of my car before the weekend was over.
The finance manager whom i cannot recall his name did a great job at handling my situation which another dealership severely messed up to get me into my new car.
And Michi Ogawa. This guy knows a whole lot about what Subaru has to offer and you can tell he takes his job seriously. The best part, he is the service advisor. So talk to this guy, you will learn more than you ask for. I promise that.
Mike Scarff Subaru really has a good thing going for them with their bottom line pricing and non commissioned sales staff. You feel welcomed at the dealership, not like prey in the wild.

Overall a very good experience. I drove all the way up here from Portland as I was on a hunt for a very specific 2015 Outback. I worked with jay Sargent who turned out to be a pretty cool guy who was very helpful in getting me a good price on exactly the car I wanted. They do a non commission setup here where they basically give you invoice pricing with haggling so it’s not a high pressure annoying experience like you might fear (this is one reason I have never gone through with a purchase of a new car).
Admittedly I was easy as i paid cash and knew exactly hat I wanted but still they did a great job and if I was in the area I’d for sure come back next time I need a new car :)