Monro Muffler Brake & Service

I came in for an oil change and before I left I asked if they had checked if the coolant was low. When they went to check with my car outside the garage, it was in deed low and they went back in to grab a bottle. They also told me the brakes were fine, when in fact, the brakes have been making a slight noise and now 3 days later are grinding loudly. This makes me wonder if the hoses and belts were checked because there’s nothing on the receipt stating they were. I had asked on the phone prior to my appointment if all would be checked and was told yes. I will never bring my vehicle to Monro again.

This is an update to my earlier post. I am currently still waiting for my refund. I have contacted Monroe corporate office and the local shop about my refund. The local shop keeps telling me it will be in the mail next week and the corporate office will not return my calls. I guess I paid for the same repair twice. Word to the wise… dont do business with Monroe. As for the customer rep. Britney, she never returned my call either.

I used to love Monro, but I will never use them again. I came up to MASS for a job interview and my headlight burnt out.
Fortunately, since I was out of state they told me they would use a part that I bought at Autozone.
The staff was pleasant, and so was the lady taking the calls.
However, my boyfriend and I watched as the staff was doing the headlights-​an hour later and $ 100 poorer, we received the car.
The bumper needed to be removed to put the headlights in, but it should not have taken an hour or have been $ 100.
Seriously taken advantage of. If the mechanics would have done the work straightforward I would have been out of the shop in 15 minutes max.
I will never recommend this place or step foot in there again.

Will never use a Monro shop again.
To give credit for the positive, the Service manager and the entire staff were very pleasant to deal with.
I went in for an oil change the first week in January. After seeing stains in my driveway, I checked the oil 2 weeks later and the dipstick was dry. I had to add over 3 qts of oil. I ran the engine for 5 minutes and found that oil was leaking from the filter housing. The mechanic apparently either failed to replace the o-​ring or pinched it on re-​installation. Had he done a basic QC check of his work he would have seen this the first time.
I took it back in to the shop and they did replace the o-​ring and submitted a request for credit to their corporate office. Since that date I have tried to contact the corporate office numerous times both via their website as well as the phone and have not received any response.
Additionally, I had a coupon for wiper blades with an oil change. Yes, tough winter but a month later I have to replace the blades already since they are separating from the arm. Guess I shouldn’t complain since they were free.

We were having issues with our brakes while driving down the Mass pike. They took us almost immediately and checked the brake system. No major issues were found. They didn’t charge us for the assessment, which was a pleasant surprise.

This is a great shop with honest guys. We take both of our cars here for routine maintenance and they have helped out a bunch by pointing things out to us and never pressuring us to do extra work

Needed some brake work done on my car. Work was done expeditiously and head mechanic seemed to know what he was doing. Gave me a couple options and was not high pressure.