Perro’s Auto Sales

BEWARE! I bought my Elantra here about 1 ½ years ago. It was listed over Kelly Blue Book value. The salesperson at the time, Ken, said you couldn’t really go by that — it doesn’t factor in all the work that they do to prep the car for you — they repair anything (brakes, tires, etc.) that’s at 50% or less. He wouldn’t negotiate the price down at all. The one thing I specifically requested was that the timing belt be replaced if it hadn’t already been, as the car was just over 100,000 miles.
Well now, 1 ½ years later I found out that the timing belt definitely wasn’t replaced 1 ½ years ago. A couple other mechanics had mentioned to me «hey if you haven’t had the timing belt done yet, given your miles, you definitely need to» and I was always like «no, it was already done — they did it when I bought the car.» But yesterday someone from Goodyear actually looked at it and said definitely not.
I called Perro’s, and explained that I was upset this hadn’t been done when I purchased my car. Next time I’ll have it put in writing in the agreement! The owner, Michael, was so RUDE to me that I was in TEARS when I got off the phone. He yelled at me, tried to defend himself by saying it wasn’t his responsibility/​he didn’t do anything wrong, etc. etc. and constantly interrupted me and wouldn’t listen to what I had to say. He said the best he could do was get me a really good price. I asked if the work could be done on Friday or Saturday (after Thanksgiving, as I live out of state but will be home visiting family), and he said «NO!» and blew up that I couldn’t make demands like that, especially over a holiday weekend. I simply asked him if he could, I didn’t demand anything! At this point, I’m thinking this guy is the WORST BUSINESS OWNER ever… he is so rude to his customers and for no reason. I was simply trying to talk to him about my problem…
So he was supposed to call back with a «good price» for me — 3 hours later, still no call back. My boyfriend calls him to check in. He was very polite. Michael gives him the number of the autobody shop, tells him to call that number, yells at him and HANGS UP! Ridiculous. I will never go back there!!!
Side note: in the year and ½ that I’ve owned the car, I’ve already had to replace the tires, rear brakes, rotors & calipers (and they said the rear brakes were at 90% good when I bought it), the driver belt, and I’ve also had to do a transmission drain & fill. DON’T GO THERE!

I purchased my Ford Focus hatchback from Perro’s auto and couldn’t be happier about it. I worked with the owner Mike and told him that was the car I wanted and he was nice enough to find a pre-​owned one with very low mileage. It was basically brand new. Mike was very honest and didn’t act like a typical car salesman. He gave me the car for a very fair price and I’ve had no problems with it. Thank you to Perro’s Auto for a great car buying experience.

This place is HORRIBLE! We went in recently to look at a Lincoln Continental for our 19 year old son. The car list for just under $ 4500 (already overpriced by KBB standards). The photo online was taken when there was still snow on the ground. It was the 30^th of May when we stopped in. The salesman said they haven’t had a chance to look it over yet. I then took it for a test drive. The headliner was falling off, the driver’s power seat didn’t work, the tires were nearly bald, the emergency brake didn’t work, and the a/​c didn’t work. I proceeded to let him know all that was wrong and I was still willing to purchase the car but at a price of $ 2500. The salesman proceeded to raise his voice and talk to me in a demeaning and belittling manor. The man is an arrogant ass and it is amazing ANYONE buys a car from him. I will never go back and I will tell everyone else not to go!