Public Storage

This place is horrible and the office staff is even worse! Do not I repeat do not go there!!! This place deserves no stars!!!

I rented from public storage while we sold and purchased a house.
Wendy was helpful and kind and recognized me when I came around which I appreciated.
Our door was replaced while we were here, making the $ 18 lock I had to purchase obsolete.
We were supposed to close on our house on the 2^nd. But closing was delayed a week. So moving actually occurred on the 9^th.
But since we were not out by the 6^th we had to pay for the entire amount $ 177 and it was not prorated which I thought was ridiculous.
Another thing is I thought we might have to get a second storage unit so I called Wendy’s to find out about specials.
She said that we didn’t qualify because we were now customers and specials are only for new customers.
I won’t rent from Public Storage again if I am in need of a unit.

The manager Wendy is rude, dishonest, will do anything she can to get her way. I live next to this complex (as well as have a unit with public storage). My husband is a very hard working mechanic who is our families only source of income as I had to quit job in the nursing field after we gave birth to our son 3 months ago, who now has seizures and can not go to daycare. My husband drives a box truck 2 – 3 x a week home to be on call for emergencies — which we cleared with the owners of our apartment complex & were given specific spots to park that happen to be next in our complex but at the adjoining fence to Public Storage. Wendy has decided that «her» fence at «her home» (she lives on site in the office) has been hit/​damaged by his truck when he backs in, yet she has ZERO ACTUAL PROOF. She has called his work dozens upon dozens of times saying he damaged her fence by backing into it. She has also sent emails and now is calling the AFTER HOURS EMERGENCY line to make these false accusations. After over 3 months of this craziness his work is so tired of her almost daily contact with them (although they know its not true as we have showed them pictures and she can produce no evidence) that they may now pull him from the on call position (which is 30−35% of our income) just to stop the calls. The fence in question is old (approx. 10+ yrs), worn, mossy, cracking and leaning over in some spots. She must want a new fence and is trying to use him as her way to get it. I tried to talk to her to no avail — although she was fine allowing me to help her while she called the police on someone for «breaking her bushes» 3 days ago. When she needed me to benefit her I was able to be dealt with. Well now that she knows I’m the «guy in the trucks wife» she will not talk to me. I also rent from this company as does my friend we will both be moving out because if she is allowed to act like this I want nothing to do with this company. The alarms they have here go off for no reason EVERY night and are considered a «Nuisance» as the police has told me when I called to tell them the alarms had been going off for over 10 mins. They said yes ma’am we know… this happens all the time there. Nice considering I live within 100 ft of the speaker with 2 babies. But do you see me going crazy trying to get her fired?
I just think people thinking about renting should know how this lady works, She will do anything to benefit herself regardless of the repercussions on a family. Sad part is, had she asked we would have figured something out, heck I would have found a way to help her build a fence if that’s what she needed, She could have easily come talk to us, she sure could run out as soon as he pulls up to snap her pics, why not just say something. She didn’t have to do this.

When I moved into my unit last year, a woman by the name of Preshus helped. She was knowledgeable and straight forward, didn’t waste my time with stories, or ‘sorry’s’, just told me matter of factly what the policies were. That is something I greatly appreciated. Since then, my lock has been changed without need or permission, and without even attempting to notify me, and whoever the new lady is in the office is beyond annoying. I am moving soon, and as such I am trying to get rid of some of the extra stuff I have in storage, and it seems whenever I come or go I am stuck listening to unnecessary anecdotes. I still think that overall, it’s a good, secluded location for a storage unit, so that’s why I’m giving it two stars.

I came in to rent a unit but wasn’t sure what size to get. Wendy took the time to help me figure out what woukd work the best for me. She is very customer service oriented and was a pleasure to work with. I would definitely recommend this storage location.

Came in as a transfer from another facility Wendy, the person that helped me was really nice and very helpful.

Came in for a rental, moving fast and needed to get done right away. Got fast and excellent service from Mercedes!!! Recommend for everyone!!!