RCS Fireplace

Rusty and his helpers have done 2-​fireplace installation for us over the years. The first one was a very straightforward installation in all new framing with a roof vent.
Second one was a very tricky installation. We had to install a fireplace into a very old fireplace from the exterior of the house to keep very unusual rockwork. We had to a great finished installation.
Thank you Rusty,
Hope to work on an other project in the future.

I had a small gas leak from my floor shutoff valve. Called in a big fireplace servicer and the person immediately said that the valve needs to be replaced which would require major work since it involves dismantling the piping in the floor and wall. The technician called his HQ, too a look at the valve setup by making a small hole in the ceiling and after review with his HQ told us that this work will be too complicated for them and even recommended some custom fireplace installers and services. So they were not trying to fleece me, they just had a lack of experience with the problem.
I called multiple companies for second opinions and to provide an estimate. Most of them replied that its major work through the phone or that they will need to estimate the work or that they were too busy.
Then I called RCS. I explained the problem and the person on the phone (Rusty?) said that there if I had a minute, he could explain how to fix the problem. He explained that there is a hex nut on the valve that just needs to be snugged up a bit with a deep socket wrench. He even told me that I need a deep ⁵⁄₈ socket. I tried it out and it fixed the leak immediately.
From major work to a minute’s fix, thanks to their experience and honesty.
Very highly recommended !

Great business! On time, work clean (drop cloth for floors), and friendly. We have called on this business twice and they are prompt to respond and have fixed our fireplace issues both times. We will call again for maintenance service when needed. A great find.

Rusty is a great fireplace repair man. In addition to doing an excellent job servicing, cleaning, and repairing our two fireplaces, the one factor I value most is his honesty. He does the work necessary to fix the fireplace and has never overcharged us. One time there was only a temperamental electrical connection and he literally just jostled it to repair it. He could have charged us the full service call amount but decided to be generous about it which I really appreciated. Very good guy.

After years of my gas fireplace not working, and other companies attempting to fix it, RCS fixed it within an hour, and cleaned it up so that it looks new and operates better than when I first bought my home. I am kicking myself for not calling them sooner!
Highly recommend!

I was looking for a company or person to service our gas fireplace. The first company I called wasn’t able to service our fireplace, because we lived outside of their area of service and recommended RCS Fireplace. I was hesitant to call at first but the first company said RCS does good work at a comparable rate. So I took the chance.
When I made my appointment, Rita answered the phone and was very helpful and friendly. The day of the appointment Rusty (the owner) showed up at my door right on time. I was told he would show up between 12:30 — 1:30 and he showed up right at 12:30, so far so good. I’m so used to hearing the scheduler say the technician will be at your home between 1pm and 3pm, to only have the technician show up at 3pm. So Rusty showing up at the top of the scheduled time was a nice change.
I explained the problem to Rusty. My fireplace had a problem staying lit or it wouldn’t turn on at all. The pilot light was on, but when I flicked the switch to light the fire, nothing would happen OR the fire place would turn off by itself when lit. The toughest thing too, this was an intermittent problem. Long story short, Rusty was able to figure out what the problem was, serviced and cleaned the whole unit. Plus he also explained what the problem was and how he figured it out.
I gotta say I’m keeping Rusty in mind for any future service or fireplace needs. He’s a really nice person, down to earth, honest and has great service. Paying for his services is worth the money. You can’t ask for much more.