Rowe Auburn

We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 90,000 mile service which consisted of a transmission flush (closed system, so no way to check level) and a coolant flush. The total work cost us a bit over $ 500, which I thought was on the pricey side, but when you have work done at dealership, it is likely to be done correctly. After driving about 1,500 miles, we noticed the car was shifing hard and hitching, then the check engine light came on. We took the vehicle back to Rowe, and they determined that their was a camshaft failure, which required a major engine overhaul… fortunately the car was still under warranty and after two weeks the engine was repaired at no charge — gotta love that 100,000 mile warranty!!!
After bringing the vehicle home, I noticed a puddle of oil under the car. I wiped it up and it came back. I also noticed the same hitch in the car that we had before — I returned the vehicle to Rowe and they determined that the oil pan had not been tightened and oil was leaking out the gasket. They also found that the Transmission was 2 ½ quarts low — when I asked how it got that way, they told me that it most likely did not get filled properly when they did the transmission fluid change. (The coolant was also low and topped off — looks like not enough of that got added at the 90,000 mile service either.)
I have to give Rowe credit for owning up, but it now makes me wonder if any of the other work I have had done there was done correctly. Two jobs; two mistakes. I also can’t help but wonder if the lack of transmission fluid and «hitching» caused by it contributed to the engine failure.
I complained to the gentleman at the service desk that I would expect more for $ 500, and was told that they didn’t charge me for repairing it the second time around. (I would hope not!!!)
Based on the above, I could not recommend Rowe Auburn for any work outside warranty work authorized by the factory. I would say that everyone I dealt with was courteous and respectful, but with the high rates, I don’t think it sets a high bar to expect the work to be done correctly the first time around.