I have been going through the drive through at this location every morning(at least 5 days a week) since it opened. I have never been inside until a couple days ago when I wanted to exchange a mug that was a gift. I just wanted a better design. When I approached the counter and asked if I could exchange it(it was still in the box with all the stickers) the older woman was EXTREMLY rude! She told me it is STRICT Starbucks policy that they do not exchange without the original reciept. I explained it was a gift, and she didn’t care. I was so surprised by her off put rude demenor, that I will never return to this location again. I’ll spend the $ 11 I spent every morning, on an establishment that is courteous, gracious, and helpful.
Melissa V.
Rating des Ortes: 5 Henderson, NV
I visit this Starbucks almost every morning. The people are super friendly, they even engage my 2 year old in the back seat, he loves it! Drinks are always consistently good and they get drinks out super quick!
Judith J.
Rating des Ortes: 4 Roseville, CA
Since my last review they are getting better. Friendlier and less mess ups on my orders. Still has slow drive thru. I haven’t lost hope!
Kiley H.
Rating des Ortes: 1 Auburn, CA
Slowest starbucks in the world. Every time at least 15 min. I don’t think there is enough staff. Every time is so slow. I stopped going.
W V.
Rating des Ortes: 4 Auburn, CA
Follow up to my last review. Service has improved so much. Speedier drive-thru times, staff is friendly, polite and efficient. Previous inventory issues seem to have vanished. Thank you Starbucks! Note: We live in the neighborhood and are frequent customers, so my reviews are not based on a one-time experience
Russell G.
Rating des Ortes: 4 Cool, CA
This Starbucks is high volume due to the drive through. That being said they do an excellent job trying to meet the needs of all the patrons they receive. Their customer service is what you would expect form any Starbucks(warm and likable) and they will rectify any problems you have with your drink almost instantly.
Heather P.
Rating des Ortes: 3 Auburn, CA
People are friendly coffee and food is good! Drive thru is the slowest I’ve ever been in!
Caroline W.
Rating des Ortes: 1 Meadow Vista, CA
I’m a loyal Starbucks customer, but I hate this Starbucks. I’ve been through their drive-thru about two times and inside once– all three times they’ve managed to mess up my drinks. Not to mention my drinks aren’t even that complicated! They can’t seem to manage ‘light ice’ or ‘no foam’. Absolutely ridiculous. The one time I went inside with a few friends they lady on the register was soo slow and kept messing up. It took 10 minutes to order 3 simple drinks. They have slow employees, bad customer service and can’t seem to make my drink correctly which is why when I’m driving through auburn I refuse to go to this location. Better luck to everyone else!
Titi N.
Rating des Ortes: 2 Auburn, CA
As a loyal Starbucks customer/addict, I was so excited to have a drive thru close to my house but I have been nothing but disappointed in their service and after many«second chances», I will continue to drive all the way across town to the Bell Rd drive thru! On most occasions, this location only has one person working the register and taking orders which results in long wait times. There is nothing more irritating then getting up to the window, only to be ignored while the employee is taking another order and holding your coffee in their hand! Not only is the wait time a problem, 9 times out of 10, they get my order wrong or it’s just plain unsatisfactory and it’s a simple coffee order. Bottom line, if you’re looking to get a satisfactory coffee within a reasonable amount of time, I’d try the Starbucks on Lincoln Way or Bell Rd!
L. H.
Rating des Ortes: 1 Auburn, CA
Worst customer service ever! The employee was trying to charge me for cream. I like to get a little cream on the side because when you order it with cream they never put enough. Then she wanted to argue with me and told me it’s only coffee. Yes, it’s only coffee but a $ 3.50 cup of coffee, so I would like to have it the way I want.
Chris S.
Rating des Ortes: 5 Colfax, CA
New Starbucks in Auburn! Nice reuse of an old Taco Bell building! I like the open feeling to this store. Lots of big windows. Nice big laptop table. Screaming fast google wifi. 6mb download 2 Mb upload speeds. They even passed out some free samples while I was there. I think I can almost throw a rock and hit the other Starbucks across the freeway!
Missi V.
Rating des Ortes: 1 Auburn, CA
I understand this is a new store but I’m surprised at the lack of training at this location. Last week I had to explain to the personnel that my earned free drink(or food) reward can be used for food. Also, I have my items rung up separately so I earn the appropriate stars. I have been to many Starbucks and this is the only location that has consistently complained about the extra work required. Starbucks is known for their training program. I don’t understand what happened at this location but I’m hoping they have a change of attitude.
T. G.
Rating des Ortes: 5 Auburn, CA
Best drive thru in Auburn with the best staff! Love coming here !!! The parking lot is a good size and the inside is spacious! Also right off the freeway! Love it!
Bee G.
Rating des Ortes: 5 Sacramento, CA
Finally a drive-thru Starbucks in town. Located right off the freeway.