Teree

Horrible business bought my wife gift cards for Xmas and went out of business 5 days later they stolen everyone’s
Money

They are closed without any communication on Facebook or their site. Our gift certificates are useless.

Don’t waste your time here. Listen to the other reviewers and save yourself a lot of grief and money. Enough said
Also, word on the street is that the salon is up for sale and the owner is planning to move to New York City so I doubt things are going to improve any time soon. Perhaps if/​when they get a new owner who actually cares about the customers. Perhaps.

I had a very bad experience at Teree salon in Auburn and will not go back. The atmosphere at times was unprofessional. A friend and I bought a groupon, we thought we were getting a great deal, but you get what you pay for!
First of all, they double booked us with another set of friends so they were short staffed the whole day. The service was so slow, it took 3 different girls (one of which did not know what she was doing) and almost 2 hours just to complete my pedicure. My feet were so pruned, I actually had to remove them from the water.
The massage was not to satisfaction either. The masseuse came off a little harsh and barely touched my neck even after I stated that that was were I held all of my tension. We did not get the option of what kind of massage we were getting and the massage was definitly not an hour, as the groupon stated. She also seemed to walk around like she had a very bad attitude. Towards the end of the day (since the salon was so behind and stayed open way pass thier stated closing time) she actually shouted (if my hearing is correct) for everyone to leave!
What’s even worse is the fact that through all of this crazy day, the owner sent a staff member to Dunkin Donuts instead of trying to catch up with customers! This day was not relaxing at all and it turned into a 5 hour experience (my friend and I were starving), not to mention I barely saw my friend since we had to be split up even for the mani/​pedis. Half the time I felt like I was just sitting there, watching the madness and wondering when I was going to get attended to.
Don’t go here!!!

This review is from my experience a while back and your mileage may vary and I hope it does!)…
They used to have a great Ouidad certified stylist on staff, I really liked her, she «got» curly hair. I had booked an appointment with her arrived at the salon and was told she was sick. Not cool after driving over an hour to get there! I was placed with another stylist «K» who was NOT Ouidad certified and I said hmm ya know what can I just have a micro-​trim and not my normal hair cut. She then admitted to knowing nothing about curly hair and I said never-​mind.
I left frustrated and annoyed but called back to see if my original stylist was feeling better only to be told she had left the salon several weeks earlier. I even received a reminder call about this appointment the day before as I booked my appointment at my last hair cut about 2 months prior. Don’t lie to your customers and con them in to coming back to the salon!
This was not my only issue with the salon. I had several booking issues including booking a pedicure and arriving for it but being told that I was not in the system and I’d have to come back, they booked me for a massage for a day the woman had off, then one day I was called for an appointment with «K» that I «missed» but I never booked one with her because she admitted to knowing nothing about curly hair.
I believe the owner needs to take business 101! Get great staff, treat the staff right and keep them happy, they in turn will treat the customers right, and the customers will keep coming back!

I bought a Groupon for a mani/​pedi, facial, and massage a few months ago. I split up the voucher and had a pedicure done and it was pretty good. The salon is cute with a great parking lot.
I decided to go back for another pedicure a month or so later and called a day in advance for an appt. I was able to book a 7:30p appt and arrived at exactly 7:30p. There were 3 manicurists and 4 customers receiving mani/pedi’s. I was told to take a seat and they would get to me. There were 2 women sitting in the waiting area. I sat down and started reading magazines. A long story short, at 8:15pm one of the two women still waiting there asked one of the manicurists what time she thought she would receive her pedicure. The manicurist responded that they were a little behind schedule and they would be seen soon. The girl waiting turned to me and said that her appt was suppose to be at 7pm. So at this point, they were at least an hour and 15 minutes behind! I got up and told the girls that I couldn’t wait. They felt bad but honestly, they should have told me when I walked in that they were over an hour behind schedule. I wouldn’t have wasted 45 minutes of my time! (I emailed the company to report this and they never responded.)
I decided to finish up my groupon and scheduled a facial and massage on a friday night beginning at 5:30p. I received a reminder phone call the day before (on my cell phone) and showed up the next day at 5:30p and a manicurist was shocked when I gave her my name. She told me that they had called me that day to cancel my 5:30 p facial AND sent me an email. I told her that I received a confirmation phone call the day before on my cell phone but did not receive a call or email that particular day. She said they made numerous attempts to reach me. The massage therapist said that she could do my massage early. It was a decent massage but I was pretty pissed.
I do understand that they are having some turnover issues but honestly the customer service is horrendous! A simple phone call is all that is necessary. I did have a missed call from the salon on my house phone when I got home but why would they call my cell phone to confirm my appt and then call a completely different number to cancel my appt. I didn’t have a chance to go home before my 5:30pm appt so wouldn’t it have made sense to call my cell phone especially because they had called it a day before.
This place is just plain terrible! Good customer service is key and honestly I don’t know how they will be able to stay in business! I understand that staff might be hard to keep but be honest with your customers!
Would never recommend this place!

I have been trying to find some positives but I need to say it like it is and hopefully Teree will it one more time from a new customer.
I had a Groupon Spa package to use for this service which was a huge waste of time and money.
I arrived a few minutes before my appointment, nobody at the front desk, a girl doing a pedi eventually came and gave a bunch of forms to fill out (through the process I found out that nobody ever read them before my services) and told me she was finishing a pedicure (not really, starting it) and would be with me right away. Half an hour later I was taken to a room for my facial and left there waiting for 20 minutes. No excuses or apologies at all.
The facial was the most rudimentary I have ever received, no steam, no tools, just hot towels and some creams and we were done! I was not told where I was going next and then later I found out that the reason was that they did not know that either.
So, after sitting for a while they told me that they were going to do my mani pedi and then the massage. I was wondering how in the world I was going to get a massage with fresh painted nails… Half way through my manicure, which was first, I was asked to get up and go for my massage.
The massage was an even bigger joke, no technique, actually very old ones (bumpy, horse steps sound on my back) no harmony, very disconnected, when it ended I thought the girl was looking for more cream to continue on another area and by the way, not even close to an hour long.
Back to the waiting room to continue my mani pedi and wait until the nail tech finished a mani pedi which happened 25 minutes after.
I have to say that the only person that cared seemed to care was the Carissa the nail tech. This girl has good people skills, is trying to make her customers happy, soft spoken and manages to send you the right vibes to calm you down within the chaos.
The salon lacks management, it is running on unrealistic schedules and seems to be short staffed. As a customer, I was a number and a ping pong ball.
All in all Teree, I couldn’t wait to get out of your salon and go home. I hope you can change this experience for other customers which will certainly bring you plenty of business and turn your salon into a successful business.

My mother and I purchased 2 coupons from Groupon. The coupon was good for a Shellac manicure and pedicure. Each coupon was $ 35, valued at $ 70. (When I called a week later, I was told that pedicures were $ 30 and shellac and a full manicure was $ 22.) When we arrived for our appointments, we were greeted by the receptionist who did not appear to happy to be there. (My nail tech later told me she was a manager). We were introduced to our nail tech’s, 2 very pleasant girls. We were handed «menus» and told that we could pick any pedicure (not including the last listed) for an additional charge of $ 15. We both chose a sea-​type. To sum it up, our feet were soaked for about 10 minutes, and our feet were barely touched. Our cuticles were barely trimmed and our feet hardly buffed on the bottoms. Though the techs didn’t appear to be rushing (the salon was empty other than a woman having her hair done). A foot scrub was quickly applied then removed, and then the same for the lotion. A hot towel was put over our feet, then a quick polish and on to our manicures. I am still wondering what we paid an additional $ 15 for since nothing out of the basic pedicure was done. Again with the manicures, like the pedicures, consisted of nothing. I told my tech how overgrown and dry my cuticles were, but nothing was trimmed. Neither tech even ran anything under our nails, though my mother said she had something under one nail. My mother’s shellac wasn’t even and was goopy. The tech was really nice and reapplied it and said she thought it was because it was the bottom of the bottle, but my mother had to choose a different color because that must have only had what was out. It seemed that the girls were trained the same way at the salon. We paid our bill and tip, left and discussed how that was the worse mani/​pedi that we ever had. It was a given that we weren’t ever going back. Now comes the fun part. Within a week and a half, I left 3 calls with 2 different managers. The first manager tried saying that the coupon was for an «express» mani/​pedi. Not true, though that is what it seemed like. She never offered to re-​do our mani/pedi’s or reimbursing us. She did say that she would give the message to the owner who would call me back. Call #2. Nancy, yet another manager, took my call. Though she seemed very sympathetic to our situation, there was no mention of having us come back in or be reimbursed. She said that the owner would call me back by the next evening. No call. On to the third call, Manager #1 answered. She was going to «pull up my file», then started to ask me what was wrong. I stopped her and said this was my third call and I wasn’t explaining again. I told her that if I did not receive a call back by the owner within 24 hours to rectify the situation, that I was contacting Groupon and the Better Business Bureau. Never received a call. I cannot believe this salon is still in business. I am sure that they do not receive return clients.

Seriously, people, this is the absolute worst spa experience I ever had. I bought a Groupon type certificate that seemed like a bargain: Massage, Facial, Mani, Pedi, Haircut and Brow wax all for $ 89. Normally a $ 275 value, or so they said. So a girlfriend and I booked a full day of treatments. Besides a comedy of errors with scheduling that I won’t bother to describe, the treatments themselves were awful. I seriously doubt anyone in this salon even has a license for any of the services they were practicing. Nobody who worked there appeared to be over 25 years old. OK, a young place, I thought. But first, my facial — it was more like a non-​facial. Rubbed a few substances on my skin, wiped them off with only lukewarm towels, which were rough as sandpaper. Extractions were barely a gesture at doing them, even her attempt to sell me the products she used on me was lame. Then, the pedi/​mani. Ok, if I could upload a photo of my toes, I would. It looks like a 3 year old painted them. Glopped on the polish, and after several requests to the manicurist to please try to avoid painting my skin, she still hit my cuticles with every stroke. The stuff was layered on so thick that today, 24 hours later, my toes are smudging! After the same girl did my mani, I was frustrated, especially because she was as slow as she was incompetent. Between these three treatments, I was in the salon for almost FOUR HOURS. Wha? When the manicurist told me she was also going to be the person to cut my hair, I hit the eject button and got out of there. Was not about to let this person touch another part of my body. It was so ludicrous I had to wonder whether Candid Camera was watching, that this must all be a joke. Unfortunately not. These people are awful. I have several treatments left on my certificate, but I’m not going back. I’m writing it off. If you want to use them, email me, I’ll gladly let you have ‘em, but don’t say I didn’t warn you when you get butchered!

I stopped by the salon the other to purchase a gift certificate. I walked in there was NO ONE at the desk. Given that I had a bad experience here, I have friends who do like it here. I waited for a bit until someone came out. I guess they recognize me from my Unilocal review and gave me attitude for the review I gave them. I told them honestly that my experience was not great and that maybe I’ll try them again when I have time.
I don’t know what Heather M. is talking about with the Pedi/​Mani being separated from the hair side. If she has truly been to the salon, she would know that the pedi and mani is on the side of the hair stations, not separated.
And as for Heather M.‘s comment about other salons giving Teree a bad review. There are alot of good salons in Auburn, I highly doubt they would waste their time giving this salon a bad review. That’s just unprofessional. I actually met an employee who used to work for Teree Salon, she now rents a booth somewhere else and trust me… there’s a reason why there are bad ratings. None of the employees tend to stay longer than a few months working there.
However, I didn not appreciate the attitude that was given to me because of the review I gave them.

I purchased the BuyWithMe Deal — $ 79 for a myriad of services. I received a massage, facial, hair cut (was supposed to be plus a blow dry but more on that in a moment), eyebrow wax, and mani pedi.
To start with the positives —
The massage was amazing– I would go back again for Kristy in a heartbeat. Natasha did my facial and it was good — my skin looked wonderful afterwards. I really appreciated her telling me what kind of products I need but not making any sort of salesy push. She also did a GREAT job on my brows – exactly what I asked for. Jenny cut my hair and did a good job — I asked her to give it a trim and she did, so I can’t comment on her skill beyond that. I did see an updo she put on one of the attendants in the wedding party that was there, and it was gorgeous, so I’d ask for her for prom/​wedding! Also, I saw the makeup artist — I don’t know her name but she looked like Sophia Bush — do pretty much the most amazing makeup job ever on the bride. She looked lovely.
The negatives —
Mani pedi was only so-​so — I would have been angry had I paid the $ 32 for the pedicure for sure.
The biggest detraction for me was something that other people might not notice, but really bugs me. Basically, the employees were all extremely friendly, which was nice, but I think that maybe some professionalism was sacrificed in the name of being friendly. In particular, I was treated to a tirade about the «bridezilla» qualities of the bride and the unpleasant qualities of her attendants, as well. Some language and topics of conversation during certain portions of the treatments were also a little raunchy, which I didn’t think was appropriate. Basically, I left feeling like I was going to be a topic of conversation… which I mean, of course you’re going to talk about your clients, but letting clients know that you badmouth other clients just leaves a yucky taste in my mouth.
Also, my blow dry was started by the youngest girl there (who was also cleaning the nail tubs and sweeping hair) which I didn’t have any problem with, but it was never finished, and it was poorly done. My hair looked a MESS afterwards. After washing and blow drying myself, though, the cut was good.
Finally, the little things were missing — they were out of milk for coffee, there was a mix-​up in our bookings and no additional services/​reschedule was offered, the entire day ran 2.5 hours longer than scheduled, the towels were older, the water for my pedicure was cold. I get it that these are pretty much the best «problems» in the world, but I think this salon has potential and great employees and just needs a little redirection.
Overall —
I was glad I only paid $ 80 plus individual tips for the services, and I’m sure for a place out past Metro West this is a top of the line spa. I think that with a little more professionalism and attention to detail this place could be great. The massage alone was worth the price, and if I am ever in the area again I will definitely rebook with Kristy.

I’m going to have to give Teree a bad review for the service I had today, regardless of my experiences in the past and the $ 5 giftcard. I made an appointment over the phone yesterday and the receptionist seemed unsure about the appointment time and then proceeded to call me back with a little more uncertainty. Nevertheless, I went today at 4:30 and still wasn’t waited on for about fifteen minutes. No one asked me what kind of pedicure I wanted; they just gave me the basic one because it would take the least amount of time. All the employees seemed kind of cynical and really not wanting to be at work and considering their boss wasn’t around, they didn’t seem to keep anything to themselves. The young receptionist kept complaining about all the work she had to do and the person doing my pedicure complained about working until six and having to get home to her kids. I honestly felt like I was in a very weird place. These people just didn’t seem to care at all. It was a very unprofessional environment.
I have a good friend who went there for a second time recently and said her experience was similar to mine. Some employees just did a less than mediocre job and then left because their shift was over. However, I would recommend asking for Natasha if you go here, because she is friendly and does a good job with pedicures.