U.S. Bank

I received the most horrible experience inside one of your branches yesterday
Auburn Wa; 401 15^th st Northeast location to be exact.
The Sales & Service Manager Steve J Kim, went as far as to threaten he safety of my family by trying to engage my partner into a fight INSIDE the branch none the less. I have never been in such a professional setting with such an unprofessional «worker» in my lifetime of banking. Numerous times he was told to walk away however wanted to shout rude comments and DARE people to hit him so that he could call the authorities. And all for what you may ask? Because my U. S bank debit card was eaten by the ATM machine outside and he felt it as a privileged NOT to provide customer service to help us retrieve it. But as he stated to my partner, «I don’t feel the need to help you. My job was to tell you no.» I had to leave work early to come resolve the issue. As soon as I step in the branch he was very rude and condescending. I can’t believe you would have such a character listed as a manager in any of your branches. I’m definitely taken steps to make sure that not only is his behavior is noted, but this doesn’t happen again to any customer. Shockingly he being an Asian man himself and using such racist and rude language as we were exiting the branch was very devastating. He even made me start to act unprofessional and angry and defensive in front of my kids. NO WAY should a person like him be anywhere near a customer service position EVER!

Very poor customer service. I would highly recommend not getting account at this location they are very understaffed. Expect wait times up to 25 minutes and more than 10 people in line and that’s not even on Friday.

I came in earlier today and I was attended by an extremely rude employee named Steven J. Kim. He spoke to me in a extremely rude tone, and also he accused me of committing an illegal. I was shocked too because not only did he spoke to me in a rude tone but he did raise his voice up to me and he humiliated me in front of the rest of the customers and employees. I do not recommend this bank at all.

The US Bank here in Auburn is great. They are friendly and welcoming and helpful. Every time I go there they always have smiles on their faces.

This Branch makes depositing money into an account very difficult for the disabled & others that must depend on others to conduct business. If a secret Santa or relative tried to help someone anonymously by depositing cash into their account, can’t happen at US bank. The name is very appropriate it’s about them! I’m so thankful I have a credit union! They don’t protect my account from deposits, only theft. In order to protect you from identity theft US Bank requires you to hand over your account number which can be lost or copied & used later. US Bank wants you to Give out your account number while other finical institutions warn you to keep your account number secure. You must give your caregiver or friend your account number instead of a debit card and a counter deposit slip, having your check deposited and getting your debit card back is in some way breaking your confidentially. They see me several times
a month with the people I tried to deposit for. Just save the annoyance and don’t bank here!

You typical neighborhood bank.
Located on a busy street in Auburn. Odd looking building for a bank.
Big drive thru. ATM by the entrance and next to the drive thru.
It’s not too busy most of the time. Friendly staff.