Universal Nails

Ugh. Every time I go in here they tell me the wait is five minutes, and it’s a half hour. So then I tried making appointments. For the second time, I’ve gone in, having made my appointment for 1pm, only to still be waiting at 1:10pm. The last time, I waited 20 minutes for them to fit me into MY appointment. To make it worse, they took a walk-​in before me. To be sure, I asked the customer if they had made an appointment and the customer told me no. My money is not necessary here. They have plenty of business without me. I wish my time was as valuable as theirs.

I really enjoyed my visit here. The gal that gave me my manicure did a wonderful job on my nails. She was very friendly and personable. I’m pretty picky about who does them and will be returning soon for another appointment. The salon was clean and had a nice ambiance. The prices were pretty good too.

HORRIBLE! Please don’t let these people ruin your nails!!! One of the worst places I have ever been.

I have been going here for a couple months, but today was my last day. I went in to get my nails removed and have a fresh set put on. I sat down and instead of soaking my fingers he proceeded to rip them off. By the time he got to the second finger I started bleeding. He literally ripped OFF my finger nail! That’s when he decided to soak the rest of my nails. I never put a new set on. I couldn’t sit there any longer. I don’t know what was going on in this man’s head, but I left that place in tears and I will never be back.

I had my worst pedicure ever at this salon. It took less than 30 min., very rough buffing (my big toe still hurts), very hard massage (I almost asked her to stop and I love massages!). I called and tried to talk to the manager (not available). I left my number but am still waiting for a return call.

I visited the shop today 10÷17÷15 and needless to say i was no at all happy with my experience. The guy work was the one to do my nails and he kept getting up doing other things but my nails. His personal cell phone rang and he stopped to answer it. I was going to get my nails polished but i was so beyond pissed I paid and left. I haven’t had my nails done for a while and if there is a new face in your salon you should make them want to come back. No me not ever! Very unprofessional and unorganized atmosphere. 2 thumbs down!!!

This will be my first and last time at this nail salon! Me and my mother paid $ 133.00 for a shellac manicure and a full set and my mother left there with her shellac manicure already peeling off, as well as me leaving with a cut finger!!! They had no intentions of fixing either of our nails and the women who did mine was excessively rough (thus explains my cut finger) I didn’t want to believe that they lived up to the reviews but unfortunately they did and I will not be back after the poor service they provided!

I called ahead to see if they had time to do a brow wax. The guy who answered said, «yeah, we have time right now.» I said, «ok, I’ll be there in 5 minutes.» I get there in 5 minutes, and the place is PACKED! The guy told me to wait in the waxing room. So I waited, debating on when I should leave. I waited in the waxing room for 20 minutes, right when I got up to walk out, a lady came running at me. She waxed my brows in 7 minutes (yes, I timed it.) She cleaned up around my brows, then handed me the mirror. I checked out my brows, and asked, «are you going to pluck the hairs you missed?» and she said,” oh yeah, I just wanted to make sure you liked how thick they were.” She plucked maybe 3 hairs. My eyebrows were cleaned up for the most part, but it still needed to be touched up. Would I go back, highly unlikely.

I went in on a very busy day and was waited on immediately.
The manicure I got was THE BEST I’ve ever had — they did not rush and my shellac turned out beautiful.
I would highly recommend this business. The prices were very affordable as well. I got a manicure, shellac, and shellac removal for $ 25 which was very reasonable.

Very pleasant with great service. One stop shop for you nails, mani, pedi, and brows.

Super nice… I chose the deluxe manicure and the deluxe pedicure both were wonderful, with a paraffin dip and hot stone massage. It’s been a week now and my gel manicure is still perfect.

Came on a Saturday day. Had like 8 or 10 people working which is awesome. The lady that I had was a little rough for me.
I wish that they sanitized they’re nail utensils. At least spray them with alcohol in between guests.
Lots of space and colors.

If I could rate zero stars I would! I took my girl there and experience the most garbage service. They did a very bad job. The «guy» working there was impatient and when asked questions got frustrated and was very unprofessional! He was rough with her nails and now they hurt. She’ll NEVER go back there and YOU shouldn’t either! Were disappointed and Unsatisfied. Worst service and job done by far!

Poor customer service. Poor service in general.
I went in for polish removal and a manicure with a clear coat. The girl who did my manicure kept getting distracted looking around, talking to the other girls, watching tv, etc. I came out with shredded cuticles, clear polish on the skin around my nails, still leftover nail polish which was supposed to be completely removed, and uneven nails. Definitely will not go back there.

This was the worst service I have EVER experienced. The guy that did my nails– I think he was the owner.
I asked him to do the sides of nails rounded and he did the whole thing rounded and then when I told him that’s not how I wanted it, he told me I was out of luck. Then as he was sanding my nails down, I think he was purposely doing it rough and painful because he kept looking at my reaction. Then when I asked him to add gold to the bottom, he did such a horrible job on it, I asked him to take it off cause that wasn’t what I asked for. He was very rude and really hurt my feelings.
My nails are in pain, one nail is bleeding and it looks like a toddler attempted to do them. It’s very obvious they are fake because he didn’t sand them down properly and there are awkward bumps on the nails.
I will never go there again. Don’t waste your money on poor service– I’m planning to go somewhere else and get them fixed. I’m so angry at the poor customer service shown today.

Visited frm Cali. Very relaxing service. They did an awesome job on my nails and feet… Not really expensive and worth every penny!

I have been to this nail salon a total of 3 times. The first time I came in I was getting the shape of my acrylic nails fixed and repainted from going to another salon ghat butchered them. The first experience is why this review gets any stars at all. I had no issues, loved the shape and the owner only charged me for painting, nothing else. So I came back a second time about 3 weeks ago for a new full set and shellac. I was happy with the painting but not fond of the shape. I didn’t complain because normally I try and suck it up and deal with whatever issue for the few weeks between fills. Last night I came in for a fill right at 6. I figured they didn’t close for an hour and hoped I wouldn’t be an inconvenience… I myself work retail and hate when I have last minute customers. I sat down with an older lady. She barely spoke to me, only to ask what color I wanted. I’m fine with not being talked to much. What I’m not okay with is being cut MULTIPLE times on both hands. I felt like she was trying to rush since they closed at 7. And in order to rush she was sloppy and didn’t seem to care that I was bleeding in 3 different places. I kept my comments to myself knowing I would write this review and it would be my last time at this nail salon. I happen to work at the outlet collection and although this nail salon is convenient for me. It is not worth me having to go home and put bandaids on my fingers due to sloppy work.

When I walked in to get my nails and feet done, I told the lady I wanted a pedicure and just a gel polish change and she said the polish change was $ 15. She had me sit down with a lady, not knowing she didn’t let her know exactly what I asked for. She ended up doing a manicure with a polish change. She did a good job, I love the color. Well after I had already paid for a pedicure and polish change, $ 35, the women who greeted me came up to me and said I owed another $ 10 cuz the lady did the manicure. I was furious because I told her what I wanted and assumed she would let the other lady know. I also didn’t ask, so that’s where I messed up. Because of this, I don’t know if I’ll be back. So ladies, make sure the person is told what you want and doesn’t try to back door you on things like this.

A great place to get nails done. The staff was nice, a good color selection and the massage for the pedicure rocked!

Lackluster service. Mean and rude staff. Owner doesn’t care if you receive poor service.
My nail tech absolutely had the worst customer service I have ever experienced. I am VERY particular on how I like my nails done. I like them short, squared and polished with 3 coats. That’s it. While she was doing my nails I asked her nicely if she could do my nails (short& squared) in that particular way, she rolled her eyes at me?! When I pointed out to her that there was still some of the old polish in the corner of my big toe, she started to talk loudly and irritated in her language to the other nail techs.
Finally, while polishing my nails she didn’t even bother to clean up the polish marks on the side of my nails that she made. She clearly has a diva attitude and it definitely showed that she hates her job.
FYI: They are clever here, they block out their names with their picture on their «certificates» that are hung on the wall. I asked another nail tech what her (my nail tech) name was and she nervously responded… Jenny? Not sure how much truth that holds but please save your time and money and go somewhere else.