Eddy’s Ford of Augusta

We stepped up to an F-​250 and were even given the opportunity to test drive it with the RV hooked up to see how it pulled, see Mathew Salyers. I will purchase our next truck from them and their service department while it is smaller they are professional and polite.

Went in to check out a truck, told the guy what my current vehicle is and he proceeded to show me one a year older and that looked awful. Willing to give the benefit of the doubt we looked at a few, told him we were merely browsing, but still wanted to test drive. Took the vehicle out for a drive, had them run some numbers to even see where we would be at, eventually the sales manager comes in. Once the Sales Manager gets involved, the whole thing goes to crap. The SM keeps insisting that we need to go with a different vehicle, moving forward we took a look, but the numbers were still far off (did some researching during our long waits). They insulted us with a low-​ball offer on our trade, and when my wife had a legit health issue they went from $ 500 trade to $ 4500. Fast forward a few days later they are still calling, No Eddys will get our business from now on.

If I could give my vehicle back and take my Business to another dealership I totally would! This place is an absolute joke! Do you not and I repeat DO NOT ever buy a vehicle from this place. They are very unprofessional and have HORRIBLE customer service! I should have known from the moment we arrived that we should’ve bought a vehicle but against better judgment we went ahead and purchased one through this dealership. After purchasing our vehicle that was supposed to already be on the lot on a Tuesday we were told it would be shipped from a different dealership and be there Wednesday Thursday at the very latest. Thursday came and went and we kept getting excuses as to why our
vehicle was not yet at the dealership we were first told one o’clock then 3 o’clock then 7 o’clock and when we arrived at seven we were told it wouldn’t be there till midnight. We were going out of town for the weekend leaving very early the next morning and were unable to take our new vehicle which we had planned on. After returning from our trip Monday morning I took off half a days work to go pick up my vehicle, mind you I live an hour from this dealership. I called before left my house saying I would be there at 930 to pick up the vehicle and to please have it ready for me. When I arrived my vehicle was not clean it had not been detailed and within 20 seconds I found a scratch on my brand new vehicle!!! Nobody had cared to inventory the vehicle when it got to the dealership and it sat outside all weekend long. Needless to say I was very angry. In addition they went and quickly washed the outside did not put my floor mats down and forgot to give me my navigation card which I discovered 20 minutes after I had already left. The next day when I was getting into my vehicle I discovered that they hadnt even put a paper tag on my car!!! Therefore I had to make another trip to this dealership to get my navigation chip and my paper tag. Additionally they lost my keypad code to get into my vehicle and said they would call the other dealership and try to track it down. After weeks went by and I still hadn’t heard anything I had asked multiple times a day and found it they said that they could not still find it. I called a completely different dealership that I randomly looked up on the Internet it within 15 minutes that dealership had my keypad code tracked down!!! Not one time did they call me to get my scratch fix or make an effort to make things right they just gave us lip service the whole time. I finally had to call myself to schedule the appointment and set it up to where it would get fixed and finally detailed since it was never done in the first place. That appointment is up coming… Wish me luck!
Well the appointment for the detail was pretty pathetic and I will never set foot on this dealerships property ever again. Look at their awesome detail Job they did on my car and I promise these are take 1 hour after getting my car back a day late cuz they were «detailing» it… The incompetence of this place is embarrassing.

Went in on 9÷8÷15 to take advantage of the 0.00% for 72 sells event to buy a new mustang, they seemed nice and helpful and I signed a contract and traded in my truck on a 15 mustang gt but they had to get it from another dealership on a dealer trade and told me they would deliver it in two days. I never heard the next morning if they had got the car coming and called 3 times that day and was told finally at 5pm the next day that they couldn’t get the car. They assured me they would find another but then would just keep trying to get me to take a lesser optioned model, I’m not going to go down when I already signed on what I wanted told them to find me the same car. I kept getting know where and had to continue to keep calling them, they finally tell me on 9÷10÷15 they found me one but its $ 2k more and not only that but I don’t qualify now for the 0.00% when I had already signed a contract with the interest rate. When I asked to talk to the general manager they gave me the run around. I called their other store and asked for the owner and got run around yet again. I called better business bureau and told by them they already have a F rating and went ahead filed a complaint. So beware of these people they will back out on a deal and not do what the say and obviously not back there own slogan they are so proud of on keeping a customer happy!

After driving from Valley Center last Saturday, we were not given the free gift for which I had received an email. They said I need a «flyer» which we never received. The person who I had received the email from, Tyler Mallian, dismissed us and sent us out on the lot with a less than enthusiastic salesperson. We couldn’t get out of there quickly enough. I continue to get sales emails despite 2 attempts to unsubscribe. A little customer service while there, or after our visit, could have resulted in a sale and an enthusiastically positive review. This is was not about a free set of steak knives, btw. Nice cars and trucks but they need to work on their people skills before I would visit or recommend the dealership.