Holiday Inn Augusta West I-20

The room was dirty. Like, toenail clippings on the floor, dirty. The housekeeping staff apparently decided that our room didn’t need cleaning one day, so they just skipped it. The next day, they made the beds and left us two towels for three people. Then they left our door open for about 8 hours until we got back to the room. It was just propped open for anyone to walk in. Luckily we didn’t leave anything of any real value in the room.
The «breakfast» was pitiful. They had enough food to feed 10 people, and about 50 trying to eat. The only upside is that it was free. You definitely get what you pay for.
I would NOT stay here again.
***UPDATE***
I was contacted by the hotel manager. He ended up refunding the cost of one of the nights, so that’s a plus.

I LOVED the staff here! So accommodating, genuinely friendly and so helpful. I have not one negative thing to say. It was a great stay and great representation of how to make people feel welcomed.

Just great! Great rooms! Great Service and good food! Couldn’t be much happier for our 10 day stay!

From the moment we checked in and checked out, we found nothing but great service and a pleasant stay. We were pleasantly surprised as Holiday Inns never impressed us before, but we would return again if in the area. Breakfast was nothing exceptional, but considering the price, perfectly fine. The bed was comfortable and room was quiet. Can’t ask for much more. I do hope they continue the remodeled look into the rooms at some point.

Updating my review mid way through my stay.
Here are a few things to note about the hotel:
While there is average lighting in the parking lot. There could be more to make guests feel extra safe.
As mentioned in previous posts. Carpets in hallways, elevators and in some common areas could use replacing or a really good shampoo.
It’s important to note that wifi service is available and there was no «hard line» connection in my room. So you are totally dependent on the wifi to carry you through tasks. But, it’s sufficient and stable.
For business travelers: this hotel offers none of the «common comforts» that most holiday inns have. No desk, no office chair, few electric connections and no hard wire data connection to be found.
I also struggled to find a convenient location just to plug in my cell phone charger. Typically, there is a plug by night stand, etc. None there. Closest was in bathroom or by microwave/​fridge «nook».
I plan on using pool/​hot tub this evening. It looked clean and enjoyable though.
This location features a restaurant/​bar area. Which has become common in most hotels now. Food appeared to be reasonably priced but perhaps not as high quality as they «tout» it as being. After all, I’m fairly confident that their grilled salmon entrée is probably not wild caught or farm raised. And, I stagger to believe it’s fresh in the true sense of the meaning fresh.
I’m a business traveler and my day starts well before the breakfast nugget opens. I might encourage the business to edit their free breakfast vouchers to include offering a free dinner voucher as well. Particularly if you tout this as being something included in the room pricing.
Overall, a good stay this far. Room has been well cleaned each day and ready for me well before I return in the late afternoon hours.

Very pleased with the hospitality of the staff and the accommodations. Hotel was exceptionally clean.

My husband and I stayed here for 10 days because our housing situation at Ft. Gordon wasn’t finalized yet, and we didn’t want to stay in the military hotels on post.
I like this Holiday Inn because you get free wi-​fi, complimentary breakfast, a sundries shop, access to a lot of restaurants and fast food joints that are just up the street and within walking distance, good, spacious rooms with comfy beds.
The hotel overall was clean and the hotel staff was very accommodating to our needs during the entire stay. We weren’t sure when our actual departure date was from the hotel, but we kept the front desk informed and they kindly extended our stay each day. They also give you vouchers for the breakfast lounge. You can get scrambled eggs, bacon, fruit, toast, grits, juice, and coffee there.
There’s plenty of parking in the back and they also have an indoor swimming pool but we never checked it out.
We stayed in a room with a king-​sized bed, office desk, chaise lounge and there was also a mini fridge, microwave and coffee maker.
I would recommend staying here if you’re in the area.

«Great hospitality, amenities, & breakfast. Rooms = Average»
As a Gold club IHG member this was the first time I was greeted with what felt like a above average reception to the hotel as they provided me a free drink and free breakfast coupons for my three children.
I read a review about the location being near a truck stop. It is set far behind all of that and honestly is nice and receded it was very quiet and there is no activity all the way down the road where the hotel is. We chose this location because it was closer to the college where my wife needed to go test at in the morning. It felt safe. I personally prefer to stay at hotels where we are not in the city or busy areas so this worked out great.
I am not from the area here so there could be better areas, I’m not sure. If you’re coming here for leisure I would definitely explore your options.
Reception was outstanding. I advise Management to not allow people to smoke right outside the entrance because it’s annoying to everyone who doesn’t smoke.
The rooms:
Tip, even numbers will get you a front facing window on the 5^th floor.
They were average and a bit small in comparison to newer Hilton/​IHG 3 star hotels. But the beds were comfortable, the pillows were not. The WIFI was complimentary and worked great. The room temperature was left to a perfect setting when we walked in it was nice and cool. The bathroom shower pressure wasn’t as strong as I liked it but they had free bath & body soap, shampoo, etc…
The breakfast was really nice. They do not provide a free breakfast. It seems that all 3 star hotels have restaurants and their breakfast is served there to order. The pancakes were really good but I did not like the omelette the ingredients such as the mushroom was canned and just poured in (not cooked). My wife ordered the breakfast sandwich she says it was good. Anyways it was free for the kids so that was nice but it was definitely subpar compared to the HIlton Garden Inn we just stayed at in TN.
Overall it was a nice stay for what we needed and I never did see the price because I used my points to pay for the hotel stay. The staff really made a big difference and that’s always a great thing. I’ve stayed at much nicer hotels with rude staff and nobody wants that experience ;)
Room Tip: Rooms on 5^th floor even numbers are front facing windows (also very quiet)

Yeah, I’m the first to write a review. I visit Augusta so many times and this place is the cleanest hotel by far. I managed to bid it for $ 45 per night through
. Staff members are always friendly, they let me check in early whenever there’s an empty room, and let me check out late too ! The place is near the exit and there’s plenty of gas stations and restaurants nearby. I believe a Steak n’ Shake just opened across the street. Folks, that’s considered big in Augusta, GA …

I have stayed at this hotel several times, mostly due to circumstances beyond my control. There are three primary reasons to never, ever stay here.
First, the internet. It NEVER works. Do not go here assuming you will be able to get any work done. If all you wanna do is watch pay-​per-​view and drink Jack Daniels at the bar, you can skip this section. But not a single one of the wireless access points work. And by never work, I mean, even when you manage to log on, download speeds are so slow that loading Gmail is best done while you go eat or take a shower. When you finally give up and call the front desk to ask them why the internet is messed up, they just give you a 1 – 877 number to call to get tech support. After waiting 10 minutes on hold, you can usually get someone on the other end to help you out. It’s actually really good and friendly tech support. But as a frequent business traveler to many parts of the world, I have never seen internet this bad in the developed world. Not in India. Not in Kansas. Not ever. I mean a Fayetteville, North Carolina Econolodge makes this place’s internet look bad. And this is not a one time thing, but has occurred in each of my three stays here over the past year.
Second, the gym. Terrible is too good a word for this closet of antiquated cardio fitness equipment. There is a treadmill from the Reagan administration, and a stationary bike that looks like it was picked up at a yard sale a few years back. There are no free weights, no exercise machines, and no open space. Richard Simmons wouldn’t use these craptastic museum pieces. I realize this is Georgia, but some of us Georgians haven’t let ourselves go yet. And some of us have to go back to our metropolitan lives without getting too soggy in the midsection. So pretty please, Augusta West, help us with this. Seriously, this would be a better gym if all it had was an empty open space to do some plyometrics or jump rope, pushups, and situps. Seriously. So tell ya what Augusta West. How about you get some free weights, one of those giant blow up balls, a bench, and call it a day. That’s all it would take to turn this situation around.
Third, the restaurant. Breakfast at the restaurant is quite a treat. Mostly because you can play a game in which you guess which part of your order they will botch. For me, I always order an egg white omelet. Today I had a different waitress, Ashley, and she was the first all week not to screw it up. Way to go Ashley! You go girl! But Gloria. You have messed this up EVERY time. It’s not hard to check either. The big giveaway on the egg whites is that egg whites are, wait for it, white. So when you give me a yellow omelet, it says either «I don’t care what you ordered, go screw yourself Yankee» or «I am border line retarded.» In addition to the egg white fiasco, my coworker was delivered the wrong dish several times. On the other hand, in the evening, the bar is well run, and the bartenders do an alright job, although the pours are a bit skimpy, depending on the bartender. The older one does a pretty great job really.
A few other notes. The keys keep on failing to open the door. Day in day out. Housekeeping keeps setting my toothbrush on the sink. Gross! Now, not everything about this hotel is bad. In fact, I’m gonna give it two stars for a few simple reasons. I have stayed here a few times, and not once gotten bed bugs. Nor have I been shot at or seen anyone else shot at. I have gotten exactly the food that I ordered at least once. The beds are pretty comfortable. There are enough towels. Toilet paper is not in short supply. And it’s close enough to the Hampton Inn that you could probably sneak into their much better gym. Or you could just stay there next time, like I’m gonna do. But until then, let’s take a minute to celebrate the small victories.

I stayed here for a night on a business trip. It was a nice hotel overall, but the gym was small and didn’t even have a weight machine as shown in the pics. The one treadmill was okay, but the elliptical was rickety and the stats were wrong. The Jacuzzi was closed for cleaning, but there was a nice jacuzzi in my room. I liked how they offer yummy cookies at the front desk as well as complimentary toiletries just in case you forgot to bring some. The shampoo/​lotions are bath and body works brand! The bed was comfy, but my flat screen tv had some channels that were not clear due to some screen damage. The complimentary coffee in the lobby was a nice touch as well. The hotel was very clean and nicely renovated with nice interior decorating in the lobby area (and a fireplace)! They also had a yummy fruit bowl! There is also free wifi which they give the password to upon checkin.

If you find yourself near exit 194 off the I-​20 in Augusta, GA, needing a place to stay, sidle up to this oasis of style in a cluster of low-​range hotels. Being in the middle of what I consider nowhere, imagine my surprise when I stepped into a well-​designed, well laid out lobby oozing modern style. Aaah, civilization. Fresh whole fruit in a bowl, oatmeal-​raisin and chocolate chip cookies in the afternoons, full bar.
The rooms are a little crowded with furniture but have all amenities — flat-​screen TV, mini-​fridge, seating areas. Bathrooms are small for this quality hotel and not as nice-​looking as the rest of the renovations but serviceable.
Freebies: toothbrush, toothpaste, razor, shaving cream or comb, which is a nice touch. Also, free wifi and kids eat free.
There’s also a business center, boardroom, small fitness center and pool and jacuzzi. (For some reason, the pool was heated in June but the kids didn’t care.)
Lots of parking and the location is great — close in but tucked away on a side street.
I would definitely stay here again if I am ever in this part of the woods again.