Ace Hardware

«Like going to your neighbor» Maybe if you live in Cherry Hills! Ace is the convenience store of hardware stores. Went in to get some paint samples. The samples were Benjamin Moore samples. My fault. while there is signage for Valspar and Clark and Kensington at 4.99 a sample (which is more than samples at Lowes or Home Depot) There is no signage for the Benjamin Moore samples which are $ 6.99 each. Now this is not huge but when you are buying several it gets spendy. Would have been nice if I was told this in advance and or it was posted some where. A little deceiving While the customer service is great their prices are
high not just for paint samples but every thing else I have bought there. Paying for the convenience. Done with Ace going back to Lowes or Home depot.

We went here after getting mistinted paint at Home Depot, and I am extremely glad we did! We first encountered Gabe, who answered all our questions, and then Wes took over. There was a small line, but not as bad as Home Depot. Wes took 10% off our entire purchase for having to wait. Definitely will come here for every home necessity from here on out!

As I typically am not putting on an addition to my house, most of my needs are for fittings and various fasteners and odds and ends. Ace beats out any of the big boy Depot stores in this area. Ace is my go to and if they don’t have it, you probably have to order it online or via a specialty store.

We must have been here everyday (sometimes twice a day) the first week that we moved to the neighborhood. The customer service couldn’t have been more pleasant with all of the purchases, returns, and exchanges we had to make in the midst of our flurry of home-​improvement projects.

Outstanding customer service as well as community involvement! Manager Rick Schoonover and Assistant Manager Wesley Turn went out of their way to accommodate our Brownie Girl Scouts. They made us feel very welcome and were there with anything we needed. As I observed the staff and management (we were invited to set up inside the store!) interact with customers, It was obvious customer service was the main focus. Having been part of the management team for a large grocery chain I really appreciate what it takes to reach that level of service.
Thank you Ace Hardware! You have a customer for life!

I was going to pick up a new exterior door knob at Home Depot, but my husband said go to Ace, it’s closer. I knew the knob would be a couple of bucks more, no big deal. Dropped it off at the service counter to be re keyed and got a big surprise! A bill for $ 6.50 to re key the lock! Free at Home Depot. Husband went install the lock and guess what! THEY MESSED IT UP. Charged $ 6.50 and couldn’t even do it right. Last time I’m going there.

The customer service was terrible when I went, no one asked if I needed help! I stopped 3 people trying to get help and all three were too busy to answer a simple question. Needless to say I left frustrated and unwilling to spend a dime in that store.

This place is great! The people are very helpful and knowledgable! Long story short, I ordered keys for my new AMC Wrangler online because they seemed impossible to get. Went all over town to find someone to cut them and was referred by Home Depot and Autozone. Went in got my keys cut and was able to find the needed keys in stock!!! Also found that they sell factory keys with chips!!! They are a fraction of the price of the dealer too! If you want great customer service and knowledgable advice come here!
Also the sell Craftsman tools now!

Ace is the place with the Helpful Hardware Man! That’s been there slogan for years and I have found it to be VERY true!
When I first bought my house I had no idea this was so close to me but oddly enough I was excited to find out they were. Now I like big home improvement stores but sometimes you need to be able to walk in, get a screw and walk out. Ok, that sounded off, but it’s true!
I have had many occasions to need 1 screw, bolt, nut, piece of pipe, paint brush, sink washer, shovel, and my most favorite thing for yard work… Contractor Bags! This is one of the few places I can find to get them. Not those things that look like a heavy hefty bag. These are white almost plastic burlap woven things. They are absolutely WONDERFUL for putting trees in, broken tiles, drywall and basically anything else that would blow the bottom or sides out of a bag. These babies will hold it.
I like that when you walk in there is usually someone who asks you if they can help you find something the moment you walk through the door. They will either direct you to the isle and radio ahead so someone is usually right there waiting for you or take you to it themselves if they are not behind a register. This has truly saved me countless hours of up and down isles of the larger stores looking for something they would have to special order more often times then not.
They will also take your lawn mover blades for sharpening. Now the catch is, they only ship them out on Tuesdays. So mow your lawn over the weekend, take them off, take them in and 7 days later you will have them back just in time to mow again.
I like Ace, and soon I will be in the marker for a new shed. I am hoping they can help me out with that as well.

Best customer service. Extremely helpful.

This place is pretty good. It also has a surprising amount of inventory for a store its size. When you compare it to Home Depot (where we often go) the prices are just a little higher at Ace. However, you will save time by not having to walk all over the store. This is a perfect place when you need just one _​_​_​_​_​_​to fix something around the house or office.

I just had to say I had a mostly very negative 2-​part experience there going to get key copies made. The first part I had a nice guy in back at the key desk make 4 copies. Unfortunately, only 1 out of 4 worked. I realize this isn’t a perfect process all the time, I have had keys made other places before. Occasional mistakes are expected. However, 1 out 4 is NOT a good score on this. So I had kept the receipt, and the cashier on the first visit warned me to bring the keys right back if they didn’t work, with the receipt. I did this, came back a few days later, my first chance to get back there.
I hadn’t done a return at this store before, so I asked this elderly lady with the Ace uniform on near the door if she knew where I could do returns, and she practically screamed at me «AT THAT CASH REGISTER OVER THERE, WHERE ELSE?» as though I should just know her store automatically and it should be blindingly obvious to me (It’s not, there’s no sign over that register saying returns). Of course this pissed me off, but I was willing to let this slide at the time and just get on with my business.
There was a much nicer lady at the cashier stand who started processing my return, but then of course Murphy’s law, she had to ask the nasty one permission /​instructions on how to finish processing my return.
The old hag, whose name was Glorie, returned, and of course instantly tried to do everything she could to deny my return and give me 3 reasons why I couldn’t do it and incredibly said «That’s not their problem» that the keys don’t work, but then also wanted me to go back there and give him a second try to make the keys. (I really didn’t want to do this as failing on 3 out of 4 keys didn’t give me a lot of confidence in their machine or their process). So I pointedly asked her what happens if the keys still don’t work, and she said oh well that’s your problem and walked away.
So the young lady looked mortified and disappointed she couldn’t help me and good for her, she grabbed a different manager, a young guy who approved giving me the money back. GOOD for them!
However, this GLORIE hag /​piece of work has lost them my business. Look, HAG. When your store messes up that badly to begin with, YOU don’t get to dictate the rules. You should have fallen all over yourself apologizing for MY inconvenience of driving all the way home and back and wasting my time and gas money for something that didn’t work, and not practically order and bark at me to do something futile again or that YOUR messup is MY problem.
Management needs to shut her up, and get her the HELL away from customers. Stock in the back, so the old sourpuss can keep her undeserved income. She should have retired years ago. I will also be delivering this feedback to the regional management team.
I further want to say that I really can’t stand this group of people in retail who for some reason make every single customer the enemy. You have NO BUSINESS working in those jobs. Go get a desk job where you don’t interface with, you know, the people that make your job possible since for some deranged reason you hate the world and the people who make it possible for you to pay the bills.

Very helpful. Remember when they used to have mom n pop stores for most everything — when there was such a thing as customer service and the people working somewhere actually knew something about their products? Thats what it is like here — they always have good advice — they haven’t let me down.

Every time I enter this store, I am warmly greeted and asked if I need any help finding what I need. As a clueless person when It comes to hardware and home improvement, I truly appreciate this excellent customer service. I can probably get the same items cheaper at Lowes or Home Depot, but will have to wander around looking for what I need and I won’t get my questions answered if at all.

When it comes down to home improvement stores this Ace is hands down the best. They greet you as soon as you walk in, ask you what they can help with and direct you right to it. They are always way friendly and helpful. They may not have the biggest selection and lowest price sometimes but I’ll support a locally owned store with a friendly staff any day over crappy Home Depot.
Now it would be a dream to have the selection of Home Depot/​Lowes with the staff of this Ace, ah well one can dream…

**UPDATE DEC 28, 2011: Found a 1 ¾″ Forstner bit there when I couldn’t find it at Home Depot or Lowes. Another point for ACE!**
I went all over town looking for a soda can crusher and they were the only people that had them! I wish I had gone there first.

You ever been wandering around a Home Depot or a Lowe’s and wondering if anyone works there? Have you ever had a project that you had a vague idea about what you needed but just needed someone to give you that helping hand?
Let me introduce you to Ace Hardware, the helpful, friendly home improvement store.
When you walk into Ace Hardware, in less than 10 seconds someone with say «Hello,» introduce themselves, and ask you what they can help you with. If you need help, they will walk you around the small, but efficiently organized store to find what you need. Oops, they don’t have it? Well, let them order it for you!
My most recent venture into Ace was because my sprinkler timer died. I had bought it at the same store about a year before and now it didn’t work. Well after some diagnosis by me and then by Radio Shack (that’s in another review) I knew the problem was with the power cord. Initially the sales person tried to help me find a replacement cord, which they didn’t have in stock, then he checked the catalog, it appears the manufacturer didn’t sell the cord separately, so, he went to the shelf, pulled off the same sprinkler timer, opened the box and gave (yes, I said gave) me the power cord. After I left, wondering, once again, why I ever go to the orange or blue stores, I realized I didn’t have a receipt on me, the sales person totally took my word for it that I had purchased the timer there and totally went above and beyond the call of duty.
I’ve had a number of experiences at Ace that has made me a loyal customer, but my favorite was a couple of years ago. My then middle-​school-​aged son had a science fair project he wanted to do. He had the idea but wasn’t sure about all the implementation details. So I knew just the place to to go. We went to Ace Hardware. We were in the PVC pipe department and a sales person came to ask us if we needed help. I explained the situation, then my son explained his experiment plans and the ideas of what he was trying the build. The sales person helped my son refine his ideas, helped him shop for the right parts and even made some most excellent building tips. We took all our supplies home and my son put together his builds and did his experiments and the whole project was a success.
Ace manages to maintain that small town hardware store level of customer service in the middle of suburbia. Way to go Ace!