Alpine CARSTAR Auto Body

Fast turn around time, half assed work… Take your car elsewhere. Instead of replacing the rear quarter panel as they should have, they just smashed it back in place and put body filler on, painted half the bumper. They literally clear coated over existing chips on the undamaged side instead of just laying down a little extra paint. There’s runs in the clear coat by the way.

Everything was great till my Insurance company total my vehicle. After that it was like they really didn’t care. I was told by my adjustor Danny that the they will not release my vehicle until I get all my personal items out of the vehicle, with-​in a couple hour of being told that my vehicle was release without my permission to the salvage yard, and I was told have go to Brighton to get my Items, When I question Danny on why they released the vehicle I was told to my insurance adjustor not him. Then I called Wayne the body shop manager and he had I don’t really care attitude, and he also refereed me back to my insurance adjustor.
We decide to keep the vehicle, and we got the vehicle back it was missing the rear bumper cover and the spare tire. I checked with the salvage yard and they have pictures showing those part were not with vehicle when it
.
Once again called and spoke to Wayne, without even checking his shop he said they don’t any parts and that salvage yard lost the parts. He said he would sell me a bumper cover for 140.00 his cost, since I needed it I bought it. When I went to pick it up it was not painted to match as he told it would be also there was no mounting hardware. I asked about the parts need for the bumper, and he told me he didn’t know I had to go to the dealership for help. I found that to be strange since this a body shop and they do this every day.
Based on this experience I will not go back, and cannot refer anyone to this shop.

They did great work on my car and were very accommodating after a brief disappointment.

I am sorry, but as of quality of service… it’s not there. I see a lot of these great posts before me and I am not seeing the same results. My wife just had her car repaired there and they figured they can just take advantage of her, because she is very nice and naïve. But they have not talked to me about this and I will show them the scratches and nicks on the area where they repaired the two side doors. And to mention the poor quality of detail on the paint… even some over spray on the inside of the door and rough to touch. I saw no runs, but this is supposed to be back to normal condition. I would not recommend this place, Geico said I had to take it there and now I will make them fix it… again. This is a waste of my time. After my wife having an accident they made her feel worse when I showed her the defects of their work. Auto body shop priority is attention to detail… this one doesn’t. You can never trust people or business these days.

Was just having one of those miserable days and ended up getting into a car accident to top it all off. I wasn’t sure where I was going to go for the repairs… Where did I turn you ask? Well my trusted Unilocal of course!
After looking into other repair shops that my insurance company would also waranty the work through I chose Alpine Carstar. I am sure glad I did! While I wasn’t able to get to their location before they closed on Saturday they assured me that leave my car in the parking lot and dropping my keys in the after hours drop. Danny called me on Monday to confirm and to fax me a couple papers to sign so they could start the work. He did a great job following up with me along the way and making sure I didn’t have any questions.
Took about 3 weeks for the work once you factor in holidays and weekends. Natalie called to let me know, «she had good news» and the repairs were complete. I was in the next day to get my pretty little VW. Danny and the folks at Alpine Carstar had her cleaned up just like new. He had me look over the work and told me to put some miles on everything and let him know if there were any issues or questions I had.
While I can say I would love to never have to come back, sometimes the vehicle world can be a scary place and at least I found Alpine Carstar to help me when times are rough! :-)