Associated Pediatrics of Fox Valley

I brought my 12 month old here for a wellness check-​up. We were not impressed with the office’s cleanliness nor some of the practices. After completing the new patient forms, a nurse guided us bask to an exam room. The room was filthy. Dust on medical devices, dirt on the floor and cheap paper covering the exam table. My husband and I both gringed. Then, the nurse instructed us to undress our toddler so she could get his weight. I asked where the scale was located. She replied it is in the hallway. We were stunned. How is that even ethical or providing client privacy by having the patient go into the hallway practically naked to get weighed. We had enough. Instead of undressing our son, we notified the nurse we were leaving. The clinic didn’t seem to be sanitary nor did it follow procedures protecting patient confidentiality. So disappointed. Waste of time. So disturbed that I am emailing the clinic administrator, my insurance plan, and state of Illinois.

I do not recommend this office. It is conveniently close to my house, but we dread coming here.
We think my daughter had pink eye today and came during sick visit hours. We proceeded to wait over TWO hours to see a doctor. I understand it is first come first serve during sick hours, but really 2 ½ hour visit for a 5 minute chat with the nurse to only write us a prescription???
On top of this the waiting area carpet and seats are run down and stained. The staff is cordial at best. When we go for regular appointments we have to wait extended periods of time as well. I wouldn’t be writing this if this was the first time this ever happened. Many, if not most, of their patients are on Medicaid so there is always a slew of people waiting in the waiting area.
I’m going to find a new pediatric office that is more considerate of our time, has a fresher look, and friendlier staff. After 2 years of the same thing with this office– we are on to greener pastures.

Our baby was born in October and Dr. Radvila took care of us from the beginning. We were very impressed by his wealth of knowledge, patience, and consideration. The location of the office was very convenient because it is near the hospital. Dr. Radvila went out of his way to make sure we had a good experience. The office is also very pretty. There is a separate section for sick and well children and the staff makes it easy to schedule appointments, even with my crazy schedule. Dr. Radvila will definitely be our pediatrician. We feel very fortunate to have found a doctor we love so quickly!

Doctors are good, office staff not friendly at all. When you walk in they don’t even say Hi, they go straight to «what’s the last name» … When you call for any concern you hold for 10 – 15 min, staff not helpful or polite at all

My husband and I are expecting our first child. We are new to the area and were unsure of where to find a pediatrician. On a trip to Florida a few months ago, we met a family who raved about a Doctor at this practice. And so back in June, we called to schedule a meet and greet. Their first evening availability wasn’t until August 14^th. I wasn’t too concerned because our child isn’t due until September and after the review we received we figured everything would go great. Sadly, we were wrong.
We arrived at the office a few minutes before our appt. time and here is our experience. There were no patients in the waiting room. The office had already been closed for almost 2 hours. We were told to take a seat and we did (on the sick side of the waiting room) no one informed us where to sit and my husband is actually battling cancer and it would have been nice to avoid that area all together. The carpet was covered in stains, the chairs were dirty and faded their wood frames scratched. We even found crumbs under several seats. The room was beige and unwelcoming in décor nothing to set it apart as a pediatric office, to calm kids who may be scared of going to the Doctor. We proceeded to wait over 20mins in an empty office with no reason from the staff as to why the doctor wasn’t seeing us on time. The receptionists spent the entire time we were present speaking in Spanish which we do not speak and that made us very uncomfortable as we wondered if they were talking about us.
We finally approached the desk and expressed our frustrations about how this was an appt. meant to determine whether they were a good fit for us and that this wasn’t getting things off on a positive foot. They just sat there staring up at us with no reasons as to why we were having to wait so long we told them we were leaving. All we got was an «ok goodbye».
It seems very strange to me that a doctor would schedule a meet and greet appt. but then not be prepared to see the potential client when they arrived. It’s not as if we were trying to squeeze in some time between them seeing patients or on the doctors lunch break this was an after hours appt. and on top of it all if you know that this patient and their parents are going to be potential patients of yours for 18years wouldn’t you want to get off on the right foot by making them feel welcome, calming their nerves as soon to be first time parents etc. We were so excited about this visit but left disappointed. Even if we had finally met with the doctor and she turned out to be wonderful I think it’s important that they remember they are not just in the healthcare business but also in the customer service business and their front of house presentation/​staff should reflect the service the doctors provide within.
As a side note, I think it’s important to add that we know all about good service in the medical industry. We have several family members who are doctors, my mother is the head nurse/​office manager at a pediatric office in Michigan, and my husband has received outstanding care for his cancer through Rush Hospital and the Lisle, IL location. After receiving the best service imaginable in other areas of healthcare from family and strangers alike I ask you why settle for less than the best when it comes to the healthcare of your children. Our search continues…