Autozone

What an outstanding experience I had with two employees at this store. Last Saturday somebody took my phone from my apartment complex in St. Charles and drove it 25 minutes to this Autozone. I knew it would take me the same amount of time to go and find this person with my phone. So when I called the Autozone I asked the gentleman on the other end, his name being Johnny, if he would please ask the customers in the store if they had my phone. Johnny called and did not hear my ringtone. So he tried moments later and the thief who took my phone answered it. The thief told Johnny he was down the street at the McDonald’s. Johnny out of the kindness of his heart said he would go and get my phone from the thief after I mentioned I couldn’t get there for another 25 minutes. We hung up the phone and I was on my way!
When I got to Autozone to meet Johnny, an employee by the name of Ceasar met me outside with my phone! We made our introductions and Ceasar told me Johnny had left for the day but that he was the one to drive to pickup my phone! I was so happy, relieved and grateful for these two employees.
Johnny and Ceasar went about and beyond for me and made such a huge effort with no questions asked. They both were kind, calm and professional the whole time I was on the phone with them or in person. I can’t thank them enough for coming through for me and being such a blessing in my life while everything came together. Both men provided excellent customer service even though I was not a customer at the time. But I do know that I will be using Autozone for my car needs and spreading the word about this experience to all my family members and friends!

Great Customer Service and the staff is knowledgeable. Great on Answering phone calls in a fast and timely manner.