Bellco Credit Union

Staff is great. They are extremely helpful and even call most members by name. The credit union is always neat and clean also. Glad I switched to Bellco 6 years ago.

Went to get my account fully set up after financing a vehicle with them. They were super friendly and helpful. The building is a little odd, and kind of a rough location to get into with all the traffic at the intersection it’s at. But I had a great experience there.

The teller I worked with acted like she hadn’t a clue how provide even a basic level of customer service– and to me, that represents the management of this location. I will never set foot in a Bellco Credit Union again. If I could give this place zero stars, I would. ZERO.

I have been a customer of Bellco for years. At first I was resistant to make this my primary banking institution at the age of 25 simply because I had memorized the checking account number at my other bank that I’ve had since I was 16, but my husband convinced to convert over due to the better products that Bellco offers and now I am hooked.
We started with a checking account, then a savings account. in 2012, we bought a Scion and did financing through the dealership. While we thought we got a great rate at 3.59%, Bellco sends us an invitation to refinance our auto loan through them at 2.59%. We now pay the exact same amount as we did before but the loan is 2 years shorter and the fee to refinance was $ 17, I believe. What a no-​brainer!
Last month, we inquired about a HELOC to renovate our house and Selena was the best ever! Because our stuff was stream-​lined, Selena surmised that we would close within 2 weeks. However, Selena did not see the hiccups with the underwriters such as not opening all the documents she sent of our paycheck stubs and quit claim deed, but Selena did everything she could to get closed in 2 weeks. Well, Selena pulled through and we closed in 2 weeks. Our rate on our new 2^nd is about 4.5% less than our previous one so we are saving a ton of money and able to get our house done.
Thanks for offering great customer service and working with customers to meet objectives and our goals!

Worst attitude ever from the woman who said she was the manager at this branch! I bank with a Credit Union in CA and was in Aurora on business for the week. I have often banked at shared branches and have had no problems depositing money or getting cash. This was not the case here. First of all the line was so long at 10 AM with only 2 tellers, we waited for 15 minutes before getting to the window. The first teller was friendly and courteous… I have no problem with her. She did what she could but was unable to finish my transaction. The manager took me to another window to help and proceeded to tell me how Bellco was no longer going to service shared banking members… how 80% of the people waiting in line were from other credit unions and that they took time from «their» customers. We would have to use the ATM to deposit our cash and checks. Really? That’s why you are part of a network of «shared» banking. I have never had someone be so disrespectful during a bank experience, except for maybe Wells Fargo.
Then after trying to run the checks through 4 times she tells me that she cannot make my deposit and hands me the deposit slip, checks and money to take to another Credit Union. Twenty-​five minutes later I am late for my appointment and sorry I ever stepped foot in Bellco.
I ended up going to the Public Service CU on Evans. It was a breeze. I was in and out within 2 – 3 minutes with my deposit taken care of.
Almost a week later, the nightmare with Bellco continues… It turns out that all the times the manager ran the deposit slip the money showed up as a deposit in my account. I have a few extra thousand dollars in my account. Now I am working on getting that corrected.

No don’t disregard Scott’s review because that’s the same thing that happened to me. They took my money and applied it to some one else’s mortgage. It was very strange because that same day I got into it with a manager there on a different mistake they made then what do you know my money is missing. I think she was being vindictive. And then when I tried to get them to fix they got rude and Eric a manager at different location on orchard rd and parker told I should just close the account. Bellco managers are the worst I’ve ever dealt with. They are not friendly and are ready to put an argument right or wrong. It is very hard to get them to under stand the simplest mistakes they make. Pretty stupid if you ask me. And I’m sure they are all colleague graduates witch makes me wonder. I had a review on here before but it must of been removed. I tell every one I talk to that bellco sucks. I make sure the topic comes up so I can bash bellco every chance I get.
Ps al b review is obviously the person Scott had to deal with at bellco. If you notice at the bottom of the reviews a bellco associate responds, but not on al b’s review. That’s the kind of attitude you can expect from bellco. Calling members complainers winers and such. Guess they rather us just bend over when it comes to them screwing us out of our time money. Trust me it means nothing to them. I’ve dealt with a bunch of people at bellco including the regional manager Jared. None of them care at all. They stink from top to bottom.

You can disregard Scott W’s review. He’s just a complainer who loves to whine about every small thing that goes wrong and won’t accept that businesses are run by people, who make mistakes and have off days. When managers try to make it right, he leaves his 1 star reviews up and attacks fair businesses like Bellco Credit Union. Scott W is everything that is wrong with Unilocal and other review sites and nothing that is useful about them.

I like this bank. Less complicated than the others. I just wish they had more locations :-)

i liked Bellco up until this weekend, when we realized a teller at the Havana branch took $ 800 out of my account and put it in someone else’s. Okay to be fair, may have been an honest teller mistake. The branch manager DID apologize and make that right. However, I asked Rita L to get my pin working on my card again, and she said okay working, then sure enough ATM said «Nope, thanks for playing incorrect pin», and after inconveniencing us TWICE we go back and she says I entered it incorrectly. Now yes, she did fix it the second time, but HELLO, when your bank has taken money out of someone else’s account, did you REALLY think it was SMART to tell them the further thing you DIDN’T fix the first time was THEIR fault. NO! Folks, if you bank here, be sure to check your balances every single time online when you get home. Because they apparently believe the system first before the customer.

As much as I hate Wells Fargo, I love Bellco. We came here a couple years ago because someone we know recommended we check it a credit union and Bellco is the closest one so we gave them a try and man, are we glad we did. People are super nice, friendly, patient, and are great with follow ups. It’s almost impossible to get bank people to call you unless it’s to get money out of you, but they are good with calling you just to let you know of the loan progress.
How often do you sit at a bank waiting and people are happily waiting? It probably helps that they have an awesome coffee/​hot cocoa machine. I swear, best hot chocolate that comes out of a machine I’ve ever had.
I’ve been banking with them ever since and not regret it once. I would recommend anyone else to go to Bellco.

I’ve been a long time customer at Bellco. I think they have some of the friendliest tellers and customer service representatives. I have never had an issue with their business practices and find their fees reasonable and rates competitive.
I stopped at this location today and received great service. My only complaint is it’s time to remodel! Actually, it was time about 15 years ago. Normally things like this don’t bother me but this Havana location has been neglected for far too long, to the point it’s distracting. It’s dingy and dusty and the carpet is worn and dirty. The building has an overall shabby look to it (NOT shabby-​chic). Based on appearances alone, I would never want to return. It would be great if Bellco would invest some dollars into this branch so it accurately reflects the great service that they provide. The customers and employees deserve better!