Best Buy

Came to this location (probably the dirtiest and most unorganized Best Buy I’ve ever been in) for a TV and experienced the worst customer service I’ve ever had from any retail store. I spent a lot of money ordering a new tv from them to be delivered to my house and the woman helping me was rude and did not care at all about the service she provided. I didn’t get so much as a «Thank you for shopping with us» or even a smile as the coworkers complained about their job right in front of me. A couple weeks later I receive an email that my TV is ready to be picked up when I had placed the order to be delivered. I called and they did nothing about it. I went in and again, nothing. The man that helped me jokingly said, «If you want it in your home you’ll figure out a way to get it up your stairs.» I will never go back to this location. My friends and family warned me that they travel 30 minutes further to a different Best Buy, I should have listened.

I drove down to this Best Buy from west of Denver because they had an open box, sound bar in stock I was 99% positive I would purchase. I had a few questions first regarding the pros/​cons of multiple hdmi ports vs bars with single ports and 3d sound regarding a future television purchase. Unsurprisingly, the high school kids working here had zero intelligible answers. Even when trying to compare the sony to a few other sounbars just to be sure of my purchase, there was no way to listen to the same content or any varied content. For example, on the vizio I was able to listen to a movie preview but not music, on a few others I could only hear the football game and on the sony, all i could here was music from the repeating video being displayed on the tvs they were connected. I gave up on Best Buy after trying to get a consistent answer from the second sales rep. I went home and got online help with B&H Photo. They answered my questions quickly and clearly and I made my purchase. Downside of an online purchase, you can’t hear the content necessary to adequately judge the sound bar but I couldn’t do that in person either. I spent more money than I would have at Best Buy but it was worth getting my questions answered.

The parking lot at this location is terrible. I’m not sure what it is with me and parking lots, but it’s a pretty safe bet that if I don’t feel my vehicle is safe in the lot I won’t have a pleasant shopping experience. It’s just a really small lot with big holes in it and tight spaces, sort of overstuffed and not cared for. Once in the door that theme continues with large piles of stuff in walkways, sometimes piled over my 6 foot head, sometimes it’s just bins of stuff with people bent over rummaging through trying to find that last DVD copy of «Earnest Goes to Jail.» There is always staff willing to assist and they all seem to know where everything is supposed to be, so that can make your trip in and out nice and quick. Unless, like me, you’re just browsing to find the next thing you’re going to drunk order from Amazon. In which case you’ll find yourself constantly saying, «No thanks, I’m just browsing.» Prices on things do tend to be higher than even other brick and mortar stores, such as MicroCenter, but you get better service and they do price match true competitors (not amazon) without hassle. The issue really comes down to Best Buy being the jack of all trades, master of none. If you want a car stereo, go to a car stereo shop. If you want a cell phone, go to a cell phone shop, if you want music, go to a music store… You get the picture. If it plugs into the wall, odds are Best Buy carries it. However it won’t be a top of the line item, and the price won’t be the best you can do either.

I went into Best Buy to look at some items I was looking at online. I was expecting employees to be exhausted with the holiday rush just right around the corner. I have to say all the employees were great and took time to answer my questions. I have to say though Jessica that was near the phone area went above and beyond. She noticed I had my hands full and asked if I wanted a basket. I told her yes I probably should and then I told her never mind I’m just grabbing one more small item. She said well here let me grab some of those out of your hands and help you take them up front. She was extremely friendly & listened to me. I just had to stop and get her name and say how impressed I was with this young lady. She was extremely personable and definitely went above meeting my expectations.

While the store always makes me feels claustrophobic (boxes piled high, narrow aisles, things in strange bins, etc.) as if it’s on the verge of either going out of business or getting a large inventory in stock, finding a knowledgeable associate is never an issue. They’re always willing to assist and guide me around the store if needed. Returns have been quick and painless as well.

I bought a new Nikon 300 (or whatever, I don’t know, I’m not a camera fan) anyway, it was $ 100 off at Target so they price matched Target, gave me a free camera case and a free 8gb card that I can slide into the camera and then a mini one that fits into my phone. I can’t remember the man’s name that helped me but he ran back and forth around the store getting me exactly what I wanted and I couldn’t be happier.

Thanks to the taller hispanic guy with black hair and glasses — we actually had a good experience at Best Buy, way to go, you finally got some employees who give a shit.

I seem to often be in need of a new gadget. I enjoy shopping at bestbuy. They are haggle free with price matching and provide good customer service. The downside is sometimes you have to search for someone to help you.

Drivers side door handle now won’t open my door. Took it to ford to get it fixed they said they won’t touch it cause whoever installed the viper car alarm system drilled holes and obviously didn’t know what they were doing. About to go back to best buy for the 5^th time in 34 weeks for the same damn thing. I didn’t know I could hate you more

I bought 4 ink cartridges. The cashier told me it would be cheaper to get the package discount than for them to price match Amazon so that’s what I did and came out almost $ 5 cheaper! The employees here really look out for customers and greet people as if inviting people into their home. I look forward to shopping here more often. This is the closest BestBuy to my new place and will be buying a TV soon.

I know to expect awful customer service during the holiday season and especially from Best Buy but I am so frustrated with this particular location that I’m gonna complain about it anyway.
The sales associates are rude and unhelpful; that is, when you can find one. When I walked into the store 4 employees were outside in the front smoking. While wandering the store looking for the TV on DVD section, several employees treated me as if I was absolutely intruding on their time. Had to wait in line for customer service to get a question answered and surprise, the employee was rude. I’ll just stick to buying from amazon.

I was pleasantly surprised by the professionalism of the staff on black Friday considering so many bad reviews for this place.
Although the line to get a new mobile phone was extremely long, you could see that they were pumping the customers out as quickly as possible.
I’m satisfied.

Honestly, the only bad thing about this place is the location, but I’m still satisfied because it’s close enough to my home. I recently found an item $ 100 cheaper at Sears, came here and they matched the price. The sales man was super nice about besides being very knowledgeable about the products.
The up selling of products/​services was normal, not annoying, and the delivery was free. I usually like Best Buy, but this one specifically went above and beyond to serve me.

So I came last night-​monday night at 7pm to try to get their pricing for car speakers and deck. I used to go to the best buy in westminster and over there they jump on you right away if you need help. Here I was completely ignored so I asked for assistance, waited around for 15minutes for help, had to ask same salesperson for assistance again because no one came. Finally someone came, but they could not assist me with any pricing or any help whatsover. I though at an electronics store like this people would be trained more on how to be helpful like at the location I used to go to. Not going to waste my time to call and find out the pricing or go back.

Very poor management!!! Bought a New TV, got home opened it and noticed it was damaged. Took it back the next day and manager made us feel very uncomfortable. Manager would not let us explained, he would just over talk to us by raising he’s voice. Very unprofessional!

Great staff full of customer service reps who are knowledgeable about the products & services offered, checked out the PS4 & XBOX ONE, picked up Kick-​Ass 2 and Fast & Furious 6

Much improved over the past few years. The store has hired new staff that is trained and professional. The car audio department is the star of the store and Marc did a great job putting in a radio and speakers for me. Don’t quit, Aurora! Keep improving.

The staff knows nothing about what they’re selling. It’s messy in there and no one is ever helpful. Also, I think that best buy is way overpriced.

Looking for a new TV. What we were really looking for was a TV for the bedroom but when we started looking it may make more sense to get a bigger TV for the living room and move the current one into the bedroom.
We enjoyed looking at all the TV’s and did find some that will fit the criteria. The bigger the better for TV sake. We did have a Direct TV guy up-​selling and may have talked Sam into getting Direct TV in the near future.
Decent visit to Best Buy, we will return when we are ready to purchase.

So-​it seems this place is very hit or miss for people.
Reviews on Best Buy’s own site for this store are very split. I see there’s only one review for it here on Unilocal,and they had a bad experience that warranted one star. Mine wasn’t nearly as bad, or even «bad» at all.
I went in the other day to trade in a game for a different one. I had to stop in here because the Best Buy closest to me didn’t have the game I was trading for in stock.
As soon as I walked in, I was assisted by someone who tagged the game I was trading in and made sure I knew where to find the trade in desk. I made my way over and was helped right away by an employee, who at first was quiet but then started making casual small talk. The experience didn’t blow me away, but both employees I met were courteous and didn’t carry any sort of attitude.
I noticed the other review is almost 2 years old-​maybe it’s a sign they’ve stepped up their customer service-​who knows. Maybe there are still those bad experiences.
If you need to go to Best Buy, maybe this shouldn’t be your first choice, but it’s not a bad one. Maybe it’s just the luck of the draw.