Big Mike Naughton Ford

I brought my car there to have my shocks and struts replaced a few months ago. Despite the fact that I had an appointment, the car was in the shop for three days. When I got it back, the mechanic told me that my sway bar links needed replaced, and while it wasn’t urgent, I should do that soon. When I drove the car I noticed that there was still a rattle-​tap noise coming from the undercarriage, just as bad as before I took it in. I called to ask about this and they assured me it was just those sway bar links. A few weeks later, I was still concerned about the noise, so I called and asked if they would please take a second look at the work they’d done. I brought the car back again and left it overnight. When I picked it up, they charged me a $ 70 «diagnostic fee» and again insisted it was the sway bar links, that they were «all rusted out and damaged.» Also, he said my brake pads were looking bad and needed to be replaced immediately. So, I began saving the money for yet another repair, which took a while.
Fast forward to today. I got a flat tire, so I went to my neighborhood Big O to have it fixed. While there, I saw that they do suspension work and asked them for an estimate on the sway bar thing. I gave them my printout from Mike Naughton Ford and they checked it out. The mechanic called me back to the bay to take a look, because he said he could not find anything wrong with the sway bar links. He showed me the parts himself and demonstrated how they were sturdy, free of rust, and in good shape. He also showed me how my brake pads measured just fine and are not ready to be replaced yet. Furthermore, he spotted the real problem that was making the noise that had me so concerned. My wheel hub bearing was damaged, allowing my wheel to wobble back and forth vertically. Over time, or if I hit a bad bump, he said this could cause the wheel to break to the side, which could cause an accident and be very dangerous. He also said this looked like a problem that has been developing for some time, not something that happened just recently.
The mechanics at Mike Naughton insisted several times on this sway bar thing that turned out to be a total fabrication. They also failed to spot the real problem, a problem that could have been dangerous to me, even after I brought the car back a second time due to my concern about the noise. Oh yeah, and I also found out that the Big O would have charged me half as much for the struts and shocks way back when. I certainly will never return to this service center to have work done, or purchase a vehicle from this location. This is the kind of thing that gives mechanics, and dealership service centers in particular, such a bad name. On the brighter side, I highly recommend the Big O Tires on Colfax.

Zero attention to detail. I take my truck in to have the directional vent repaired (blows air onto the windshield, or the floor, or out the console vents). I took time off work to drop it off and come back later to pay for and get my truck. Anyhow, air would only blow out the console vents.
After the dealership called to say it was being road tested and I could pick it up, I tested it. Forced air still was coming from the console vents only. I brought it back the next day and they looked it over. I was told it would be $ 1000 to fix, since it was the tube behind the motor. That was 5 months ago and I did not give it back to them. I used to go to their so-​called quick lane for oil changes, not anymore. You would be better off leaving your Ford with the guy at 7-​eleven, at least you would know he can’t fix it.

I would skip this dealership and avoid salesman, Sal (aka Jimmy) like the plague. His customer service is terrible. Rude and obnoxious. He’s the sleazy salesman that has earned many used car guys a bad reputation.

When I bought the Chevy Equinox, sales experience was fine. Test drove the car and it had the low pressure tire light on. They filled the tire before I drove it off the lot and light turned off. Nothing too exemplary or terrible.
TWO weeks after buying, tire pressure light came back on. Went to get it filled at Discount Tire and they told me I had a screw in a rear tire and that it was probably there for a while, due to tire wear and placement.
Two days after that, car wouldn’t start. Called the dealer and they said they couldn’t do anything and that I’d have to take it to a Chevy dealer. Never offered help, explained why the battery was already bad or apologized for selling me a car with a bad battery. Talked to service and salesmen. Both were pretty unhelpful. Not under warranty so I paid out of pocket to have it towed and battery replaced.
Will never buy from them again. This time it was a screw in the tire and bad battery, maybe next time a shotty transmission?
Beware of their vehicles. Suggest that someone else checks it out first, not them.

Worst experience at a dealership in my life. SUPER disrespectful sales associate who topped off our discussion nicely with a heaping scoop of condescending jabs. I’ll be sending a lengthy email directly to the Ford Motor Company with a detailed description of my experience. I hope management sees this and moves to rectify but from reading other reviews here, I kinda doubt it.

I expressed my concerns and they made it right and wow’d my issue. Thanks

Agree w/​the other reviewers saying, for example, «Worst Ford dealership on earth!» My car broke down the SAME way three times after just about a year. It’s under warranty so they put me in a low-​end rental, and when I said I’m paying the lease rate for my mid-​range-​value car but have had only a low-​end rental for a month, the manager told me: «The lease agreement doesn’t require us to give you any PARTICULAR car.» Which is bull — they got me to sign a lease for $X/​month, then see no problem in giving me a car worth much less. BAIT & SWITCH FROM MIKE NAUGHTON!

The service department is a bunch of disrespectful, lazy, bunch starting with their manager Jamie … I have made an appointment a week in advance and dropped the car there first thing in the morning, filled up the envelope with instructions to change oil and flush coolant and by the end of the day they did not get to it !!! their explanation that came with an attitude was … «we could not get to it today, bring it back tomorrow or go someplace else» … what a bunch of disrespectful losers !!! I could have done that in my lunch time at Jiffy Lube for less … shame on you so called «dealer»

Worst Ford dealership on earth! Went in there to look at trucks. Really interested in their new F150. Walked the lot check them out and I really like the Platinum. I started working with a sales guy name Boris. Half way through the transaction Boris turned us over to a sales guy by the name of BJ. BJ had a terrible time with the computer to where a manager had to come help him. I didn’t mind I was patient. Long story short BJ wanted to do a credit app and I said no. I just want a price if we can agree on it then I’ll just pay you cash. BJ came back with the price and it was somewhat inflated. So I told him I’m going to have to think about it. He said well anyone with that kind of money is not hard earned money. I got very angry. I was very insulted. I looked at him and said, Excuse me. I work very hard for my money. Then he tried to turn into a joke and I was completely disgusted. He treated us like we were some low life criminals. My wife just looked at me and said let’s go and we left. They completely lost a potential sale. I would never do business with them. First time ever walking into this dealership and the last. If I could give negative stars I would.

I have a 2003 F250 with a 7.3 and wanted to ask the service folks a question about some codes over the phone but they tell me that the technicians are busy and can’t be pulled from work, I understand that. Bret tells me to come by and he’ll get a tech to talk to me for a few minutes so I drive down and wait a few minutes to talk to a diesel expert (or that’s the word they like to use).
I forgot the guys name but he was very rude and pretty much just stood there looking at me like I had polio. I told him what the codes were and what I had found out on the internet and he didn’t have much to share beyond that, he just said that without getting it in the shop he couldn’t guess what the problem could be. I will not be taking my vehicle to this service department because they are not personable and just want to start charging money as quickly as possible. Maybe he wasn’t the so called diesel expert and really didn’t know what the problem could be, who knows, but I do know that his attitude prevents him from being in a sales position. OH, I’m glad they finally got Sue in the parts department, she is very pleasant to talk to compared to the time prior to her being there, very brash and no personality before she arrived.

My spouse and I visited Mike Naughton’s dealership for the first time yesterday and it was a great experience. I had no idea what type of car I wanted. Thankfully Tripp was so good at deciphering what I might like in a vehicle and showing me just the right amount of options (without overwhelming me). He knew all the little details of each car and options for ordering if the features we wanted weren’t in stock. His expert knowledge made the decision process so much easier. Oh and did I mention they were the opposite of pushy. No used car salesman stigma at Mike Naughton Ford. I drove away in my first new car and I love it. Stellar service and competitive pricing. Can’t beat that.

This is only for their service department. I had some recall work done on my car and had a great experience. Granted, it was recall work so it was free of charge so I can’t comment on their pricing.
The guys I interacted with were great. The service was performed very quickly and they even ran it through the car wash for me. They have a courtesy shuttle that took me home after I dropped off my car and picked me up a few hours later after the service was done.
Mike in the service department and Ian the shuttle driver were a pleasure. All in all I’m very happy with my experience.

Terrible response time. I inquired on their website about a paricular F-​150 they had advertised for sale. I made 4 attempts to get a call back and set up a test drive and no one returned my calls or e-​mails to include the sales manager. Looks like Big Mike has gotten to Big to provide adequate customer service. Went across town and got treated like first class.

SLOW, standard works oil change, quoted 45 mins, it is going on 2.5 hours. When I go and check in they say there wrapping up although tires are off and they’re still rotating. To top it off they recommended new tires on tires that are less than six months old. They were friendly but I’m questioning there ethics and morale compass to there customers

My experience started off great, they got me a great deal on a new truck. The sales managers were great to work with and very friendly. However, I have now owned the truck for a little over a month and only have 900 miles on it and I have had to take it in to the shop twice. While the shop guys are friendly and helpful this still is a huge inconvenience to be without my truck while they fix the issues. Buying a new truck and having it in the shop twice within the first month really makes me worry about the quality of the Ford that I bought.

In the past I have always used Big Mike service department for my 2001 Ford Expedition. For everything from oil changes to brake repair, and they have typically been open, fair and honest. Unfortunately upon my recent visit, no so.
I took my truck in to have the regular oil change and courtesy 20+ point inspection. The oil change went as expected, but I noticed a clanging noise in the front of my vehicle. A week later I took it back just to find out the sway bar links had broken. Now I’m not blaming Big Mike for the links breaking, but they gave the vehicle a good «bill of health». So $ 250 later the problem was resolved, but not really.
I also have a radiator leak that I knew about prior to taking the truck to the shop, so when I picked up my vehicle the second time I spoke to the tech that worked on my vehicle and asked him did he notice the leak and what it could be coming from. He said he didn’t notice a leak, yet when I went out to my truck in the parking lot, there was a puddle under it.
I am dissatisfied with the idea that the service department is claiming to do a check on the vehicle to make sure it is in good condition, even providing a checklist which states that. Yet I find that none of the issues were caught by these «professionals «. Wonder if I were out and the vehicle broke down on me after I thought it was in perfect shape for a trip?

My Escape after 12 years of great service failed its first emissions test. I had known the engine was misfiring (I could hear it) so this repair was not unexpected. I brought the vehicle to the Service department and Barry advised me that there may be a delay. I left the vehicle over the weekend — and they did not repair anything (including the front stabilizer bar that was recalled by the manufacturer). On Monday, Barry called to advise me that I was looking at a repair bill of approximately 1k dollars! As I have had very few repairs on this vehicle (12 years old at 134k miles) — I decided to go ahead and have the vehicle repaired. I was advised that I could pick up the vehicle late Tuesday — but I had to work late — so I picked up the vehicle the next day. Barry called to advise me that there was an issue with the exhaust system that would also require repair. I was surprised because this was never mentioned during earlier conversations. I asked if it would pass emissions testing — and he sounded pretty «iffy.» I was concerned. I pick up the vehicle the next day and when I attempted to drive it — it would barely go! I could not get the vehicle over 25mph at 3k rpm! I was furious! My vehicle had never run so poorly prior to this 1k dollar repair! I returned to the service department immediately — and commenced to «pitching a fit!» The mechanic (Mike) tried numerous excuses and tried to hang the whole mess on an after market air filter installed by Jiffy Lube! I demanded to speak to the service manager (Jaime) who also tried myriad excuses for my very poor experience! He stated that I had not properly maintained the vehicle and I advised him that was very interesting because this particular dealer had replaced the alternator a couple of years ago. The spark plugs should have been changed then — had they done the repair properly! We agreed to split the costs of bringing the repair up to speed and Jaime NEVER apologized for my very poor service experience. I will never bring my car back to this dealer to take another swing at it again! AVOID this dealer because they are dirty, underhanded, and engage in dishonest practices! I will be reporting them to FORD! UPDATE: I would give them a «0» rating if that was possible. I received a call from Mike Naughton Ford to purchase my Ford Escape (3.00V6 4×4). I explained to Lavonne (the telemarketer) the whole fiasco noted above and finally — someone apologized for my poor service experience. She asked me if I wanted to sell my Escape. I have been thinking about this — so I advised her that I was interested. She made a so-​called «VIP» appointment for me with Mark and Aaron on 08/​04/​2014 at 10:30am. We arrived at the dealer on time and were unpleasantly surprised to note that they had a ²⁰¹³⁄₂₀₁₄ Ford Escape sitting in the customer parking area. I had already informed Lavonne that I was not purchasing another vehicle because I already had another SUV in my possession that is also paid for. We walk into the dealership and ask for Mark or Aaron. Mark stated he would help us and directed us to the desk area. After I advised him that THEY called me — and I was interested in selling my vehicle. This so-​called sales person asked me how many miles the vehicle had. I advised him that I had 135k (which of course if low miles for a 2002 Ford Escape.) After I advised him that I had no interest in selling the car — he told me they could only offer wholesale prices. This is ridiculous. I advised him that I checked their inventory and as recently as 08÷2÷2014 they had a 2003 Mazda Tribute (which incidentally is the same vehicle as the 2002 Ford Escape) listing at over 10k. Once «Mark» figured out I wasn’t interested in giving away my vehicle — or buying their overpriced Escape — he was almost rude in his haste to get me and my sister our of the dealership. I will be reporting these incidents to the manufacturer — I will never purchase another Ford. If you want excellent customer service — buy a Mercedes. There ARE Mercedes built in the USA, and you don’t have to tolerate this crap from the service department or the dealer. Please, please, avoid this dealer if you don’t want issues in the future!

My cousin needed to buy a car so we went to several dealerships on Havana. The first one started at a ridiculous interest & payment on a Mazda that had over 20k miles & very little warranty.
About 8:30pm we ended up at Mike Naughton Ford. Although it was just before closing Chis the sales associate was eager and willing to answer all our questions and take several cars for test drives.
George «The Finance Man» got her an amazing interest rate & upgrades & rebates & she walked out of there with a brand new car with 10 miles on it for less then the used car at the the other dealer.
Aaron Moore was also awesome. Since it was so late all the lot guys were gone he took the car & washed it & made it sparkle for her. We were there till almost 11pm.
I don’t give high marks unless it is well earned. These guys ROCK & I recommend them to everyone. Just tell Aaron Moore, Shay Lowe sent you!!!
Background. I do cars & I love beating up car salesmen. Didn’t have to here. We told them what we expected & walked out with way more.

I bought a brand new Focus here and I love my car. I didn’t feel pressured to buy while I was there, but the actual purchasing bit wasn’t the greatest. They only offered me $ 3,600 on my trade when I had a quote from Carmax for 4,500. They then decided to match the 4,500.
They try the «4 easy boxes» scam to distract you from the price of the car with the monthly payment amount in the 4^th box. Don’t get distracted by anything other than the full price of the car. Once you negotiate that down, then take a gander at the monthly payment but be AWARE that they’re assuming a high interest rate and if you have good credit, your monthly payment will likely be less.
Most people get immediately distracted by the monthly payment. The dealer gets them a better interest rate and the monthly payment goes down. People feel like they’ve «won» when really, they’ve lost by not negotiating to reduce the principal amount. Just be aware!
Haven’t yet taken my car in for service here so I have no comments on the service department.

I bought a 2013 Fusion from here. Love the car but won’t come back to this place for another. Staff is incompetent including sales manager. I live up North and they kept asking me to come back and sign more paper work that they forgot to have me sign during the deal process. It became a huge inconvenience and nuisance.
Buyer beware. I take some responsibility for not demanding full terms of the deal during the negotiations. I suggest buyers do this – what’s the interest rate, months, etc– before they shuffle you off to the finance office.
I could go on… but I will end with this. I have purchased new cars before and this was not the best experience. The sales people acted like they were doing me a favor despite my good credit and some of the staff just lack basic people skills. I would tell others to spend your hard earned money elsewhere.