Discount Tire Store – Aurora, IL

I purchased 4 new tires from Fidel today and couldn’t be happier with the service he provided. Everything was explained to me. All of my questions were answered in a friendly professional manner. Fidel told me my car would be ready in approximately 40 minutes, it was ready in 30. The shop is clean, comfortable and I would recommend this shop to anyone looking for tires.

I’m here to comment on rotation. Visit from purchase of new wheels was impressive no nicks no dents no grease no worries about service i was highly satisfied.
My vehicle came equipped from factory with the least quality package (tires great overall but wheels basic)
FYI
I will return for better tires for better cornering Michelin
Pilot Sport a/​s 3
My experience with the brand is top-​notch also
My aftermarket favorite wheel is American Racing (great results)
I called ahead of time for this rotation and was really pleased with polite customer service.
I trust this business from experience dealing with them I’ve always felt fairly treated as a customer.

Ordered tires on line and called to make sure the tires would be available for mounting. The service manager assured me he ordered the tires and would call me when they were delivered. We went over the call back number and the need to install ASAP. No problem.
Also no call back. I called back the next day to see what went wrong. I was told the tires had come in and they were sure a call was made to me. I assured them no call was received. I do have caller ID and a call log of all calls… doesn’t everyone? Just poor service. There are lots of places to buy tires. I’ll go elsewhere.

Very friendly and great warranties BUT, you make an appointment and it is not met. This is very frustrating especially if you’re in a hurry or on a tight schedule.

I had to get a tire repaired. They were busy when I arrived but three staff members acknowledged me and let me know they’d be with me soon. My appointment took less than an hour and my tire is fixed. Excellent service, great attitudes, clean shop. Would definitely recommend this location.

I wish I could give this place a million stars! I’m in retail and understand trying to give good customer service but this was the best service. Ever. Went in with what I thought was one tire with a nail and an expectation to drop money. They walked me around the car and found a second nail and a bad tire. Then walked me through the process and kept reassuring me that they’d do everything they could. I sat down waiting for a huge bill. Nope, they patched two holes AND rotated my tires for FREE!!! They didn’t talk down to me for being a woman and just all over all AMAZING experience!
Thank you thank you thank you!!! I’ll be back when I really need tires!

EXCELLENT customer service. They will Explain everything well and make sure service is done to your standards. Also, they have a great warranty program. I never mind having to stop here with tire issues. Thanks!

WOW, Excellent customer service. Stopped in for a repair a few minutes before 8am opening and there were already 2 people waiting. In and out in 30 minutes. 5 more customers came in before 8:30am. This has to be because of the employees. Doug and Steve took care of my repair and were professional and really know their business. This was one of the best experiences I have had at a tire store. So far no problems with the repair. Highly recommend.

I needed new tires, because I was sliding all over the place. I know what you’re thinking, it’s winter and everybody does… but this is different. I drive a Jeep and even 4 wheel drive was getting to be a hazard. It didn’t matter if it was raining or snowing. If somebody spilled a glass of water on the ground, I’d be sliding down the block.
I did my research, and the tires I wanted were the same price everywhere. So, this review has nothing to do with price.
I was expecting the typical service that you always get when you buy tires. And, I got that… but what I didn’t get was the hard sale. The person talked to me as if I was a friend. We even cracked jokes and I felt totally comfortable.
I knew the tires that I had on my jeep were not bald, and infant I had ⁶⁄₃₂ tread left. Which meant it wasn’t that bad to most people… I could have driven on them for a little longer. But, the tires I had were garbage and from the minute I had them I hated them.
The salesman told me that I did’t really need them… Which, I never thought that they’d say this when you already ordered the tires you wanted (so they would’ve lost money had I had said no.) But he knew that it was because I hated these tires and he had bad experiences with them too.
He confirmed the ones that I ordered were great tires and didn’t try to sell me more expensive ones. And I was waiting for this at the end… the warranty talk. I had researched their warranty policy online ahead of times. And I really wanted to say «no», but the guy pulls out the bill and shows me how he saved me money.
See I had taken my truck someplace else when I had a problem with the sensor built in on my tires valves and it cost me like $ 200… But, that place changed the entire valve when they could have just changed out the stem. The changed my stems (that were in pretty bad shape) for free.
I decided right there that I was getting this warranty and always get my tires here cause the guy went way beyond for me.
By the way, this is not an easy place to find… Use GPS.

Very good customer service. I was a little disappointing when I had new tires installed and they didn’t notice that one of the rimes was bent. However, they swapped it out with my spare wheel and made everything right. In today’s competitive economy you have to have great customer service… this will set you apart from the competition… and this Discount Tire location has it!

I’ve been taking my car to this Discount tires since it opened. They are always professional, friendly, knowledgeable, and always work with you on pricing. I got new tires in April 2014 a couple of days before a 17 hour road trip to Texas. The next day my low pressure light came on. I took it back where the manager put his best guy on it (Josh) and fixed the problem immediately (faulty sensor). As I was leaving for work today, my low tire pressure light came on so I took it back to this Discount. Again, I dealt with the manager. I mentioned to him the previous sensor issue in case it might be this. He remembered me and my situation which tells you something! He got me in right away and it ended up being a screw in one of my tired. They checked all 4 to be safe and rotated my tires. I had bought the protection plan which I highly recommend. This visit did not cost me anything because of it. For an exceptional customer experience, this is your place!

We came here to get new tires back in March without doing much research first. We have been pleasantly surprised. They offer financing in the form of a 12 month no interest card. Once purchasing the tires, you also get free tire rotations. Awesome! Everyone here is very friendly. Only tip I have is MAKE AN APPOINTMENT. They get very busy, but do good work.

I came to Discount Tire to have my tire pressure checked. I was able to make an appointment very quickly and someone was waiting on me when I pulled in. I was treated with respect and had a great experience at Discount Tire. I will definitely be returning for future services.

I came to tire discount and would recommend to anyone.
I’ve had lots of problems with my tires and these guys are
friendly, professional, and went above and beyond to help me.
Wow Excellent Service Thanks Guys :)

Wonderful experience yet again!!! I have been to a few different locations, but this location is always great! Jason did a wonderful job explaining what happened to my tire and worked VERY hard to get my service done in time for me to get to an appointment I had. They were courteous, professional, kind, and effecient!

I keep coming back for my tire and wheel needs because I always get excelent service and prices. The staff are always really helpful and friendly and the deals are good. I’ve bought tires and rims and both times I wa in and out quickly. Will defintitely recommend and return when needed.

Broke my tire sensor on one car. Took another car in, and they broke that tire sensor. Than they tell me nothing is wrong with my tires. Get your act together! YOU SUCK. NO JOKE. Go bring your car to real professionals. Under-​educated with fixing tired if you’re breaking the sensors or if you purposely do so. that sucks. Work on your customer service and your professional service you somewhat «specialize» in. Poor service. I used to come here ALL THE TIME. And I am more than DISAPPOINTED.

Comparison-​shopped for tires online, found the tires I wanted, then setup an appointment (online) for the next morning. Everything was as quoted. No suggestions or surprises. Great service, in and out. The way it should be! Bought 4 new Continentals for BMW with 4 TPMS sensors and reset. All good!

Jeff and his team are always friendly, professional, and will do their best to make you a happy and satisfied customer. I have been coming to this store for over 5 years and have brought friends and family members here because I trust them to Jeff and his employees!

Came here for new tires, as my previous tires were bald as bald could be. I must say that I’m a fan of discount tire in the fact that they will rotate my tires for free for the life of the tires. That in itself is reason to return again, and again, and again.
We had an appointment, and they knew who I was. All of my information remained in the computer from several years and a Pontiac Sunfire ago. Makes life easy. We dropped the car off, they quoted me a price, and told me it would be ready within the hour. We opted to run some errands (and eat some breakfast – shocker? I think not).
The very nice guy at DT called my phone and told me that the car was ready. Less than an hour. Awesome.
The tires are great, and I haven’t had any problems. Good deal.