Enterprise Rent-A-Car

This has to be hands down the worst experience I’ve ever experienced with a rental car company. The sales rep neglected to verify that the GPS was working so we had to rely on our cell phones for directions from Denver to Dallas, which was horrible because t mobile has the worst coverage in the nation… I explained my frustration to the fellow who conducted a survey, and it was then that Devin the sales rep called me and told me he wished I would have called him before I was given the survey because he could have helped mitigate that HUGE inconvenience so I paid to be lost for 48 hours in a suburban and was told I could have gotten a discount because I was an unhappy customer. To add insult to injury I received my credit card statement in which I had over $ 35 in charges from tolls in Dallas which ONLY occurred because I was lost the entire time I was in Dallas, and had to drive around in circles through toll booth after toll booth. So I called Devin who did absolutely nothing but give me lip servic e, I asked for some kind of relief and he said
there was nothing he could do, and my frustration grew to new heights when he went on to say that the GPS was a free amenity and I was not charged for a malfunctioning device so basically dismissing my complaint again. I asked that he have his manager call me and I haven’t heard anything…, I’ve pretty much been ignored and I’m probably going to have to escalate this to corporate because someone like Devin should not work in any customer service industry because he definitely doesn’t have a customer’s best interest at heart.

Great service.