Good Times Burgers & Frozen Custard

I see I won’t be visiting this location ever again! I ordered a double slider combo because I wanted something small. The combo comes with a small drink and fries for 3.99. He asks if I would like my combo large or the regular size (which I assumed meant the regular sized meal they have printed on their screen) I said I’ll take the regular size. The kid at the window tells me my total is $ 5. I pull up to the window and I ask how does a 3.99 meal become $ 5? He tells me because of tax… I said tax isn’t what’s making it that much he responds well that’s what my screen says. I pay for the meal and upon looking at my receipt I noticed an upcharge for both my fries and drink which I never asked for. The kid at the window proceeds to argue with me saying that’s what you ordered I said you offered me a large or the regular size so I asked for the regular size he’s like well that is the regular size. I have to speak with the manager and I go through the same argument with the manager. He’s like its policy to offer an upsell, which I understood but I didn’t want the upsell that’s why I asked for regular. He says well next time you you have to ask for the small combo. I think it’s a bit crazy that you have to ask for a combo that’s printed on the menu but whatever the case is I’ll never come back here. Plus my food was freezing cold and my burger look like it had been cooked 6x it was disgusting.

Although Goodtimes is one of my favorites, wont be visiting this one again.
This one is the only one in my area that offers a military discount. But they only pretend to do so.
The first time that it wasn’t applied they were busy and I thought it was an honest mistake. The second time they were also very busy, I didn’t want to hold up the line. This most recent time I was the only one there. He swiped my card, handed me the receipt, and retreated around the corner.

I bought 2 breakfast burritos and when I handed them out to my children, I could tell they weren’t as hot as what I’m use to. They take a bite and I touched the inside of their burritos. They were barely lukewarm. I returned to the restaurant and they were nice enough to remake their burritos and they were extra hot. But you would think that as they were bagging the original burritos they were not hot at all. But thank you for being very nice and replaced them with a smile.

Good food. Love the breakfast burritos. My only complaint would be the wait. Sometimes can take 10 minutes. But it varies throughout the day I’m guessing.

Been going to Good Times for years! They are at the top of my list for fast food p places. Wild fries are delicious, nice tasting onion rings, burgers and bambino burgers hit the spot, and let’s not forget the yummy frozen custard! Seasonal flavors. It’s like ice cream but creamier! Cups, cones, sundaes, or spoon benders.
Go here and try for yourself!

Usually decent quality of food, this time everything was warm to cold no napkins in Togo bag, three tomato three pickles three onion rings stacked up on top of each other not spread out. The Diet Coke was Best part of meal.

GoodTimes wins my Best breakfast burrito award! Perfect combination of potato, egg, cheese, meat and chili. Perfectly seasoned too, not too spicy but just enough kick. Fast and friendly service. Awesome!

Wendy’s broke my heart by ending their breakfast service, but luckily, Good Times was there to pick up the pieces. They may not have the selection of your typical fast food breakfast joint, but what they lack in variety, they make up for in quality: yummy, tasty, scrumptious breakfast burritos (try the chorizo!) with green chili THAT’S ACTUALLY SPICY! Dirt cheap at $ 2 each. The best thing is, there’s a Starbucks next door, so assuming I drag my butt out of bed early enough (and that is a big IF!) I can get the best of both worlds: a machiatto and a burrito!

Okay so to be fair, the guy is friendly and he gets the order right. BUT, this is the third time I have gone there and it takes him 5 – 10 minutes for EACH car. I just went tonight at 5:00 pm, that is peak dinner time. WHY is the management of this store not staffing up the store to make orders quicker than that? Come on, the food is decent but not worth waiting that long for. Management, get your act together.
My basis for comparison and making that statement is 2 other Good Times I have been too, one of them in DTC. They don’t take anywhere near that long. Maybe 2 minutes tops, but usually faster than that.

Horrible customer service! I waited over 5 mIn to place my order, which I never got to; frustrated, I asked the guy if I should come back tomorrow to place my order and he said yeah, come back tomorrow! Wow that’s great service for you! Angered, I pulled up to the window and ask for the manager, which he tells me he’s the manager. I don’t believe him because in 3 years of patronizing this fast food joint, this is the first time I see him. So I ask for a number so I can vent my hungry frustration and a name. He tells me he’s the owner (Akim I think) and tells me to go away! All I wanted to do was grab a bite to eat and feed my daughter! This is what I get. So long story short, bad service; and from the sounds of other reviews, bad food. Better places up the street on Mississippi and chambers. Jack in the box and Wendy’s. Better food and definitely better service! I never got any food that night, but I know they’ll NEVER get any money from me ever again!