GoWireless Verizon Premium Retailer

My recommendation is to stay FAR away from this and every Go Wireless store. We stopped into the Go Wireless store on Salida St in Aurora Colorado because we thought I was a Verizon store. They are NOT a Verizon store, the simply sell Verizon products, this is important because when you try to fix the problems this store causes Verizon will not take ANY ownership. The sales person we worked with was Shane. He is personable, knowledgeable, manipulative, dishonest and a flat out liar.
Shane helped my husband and I pick out new phones. We causally asked about the cost of tablets and was told they were going a special on tablets and giving rebates for a large amount of the cost. We let Shane know that we did not want or need a data plan because the tablet would be used by our young son and Shane said that was not problem. We agreed to purchase the tablet for $ 120.00.
During the time we were in the store Shane mentioned how he would not charge us is the normal fee of transferring contacts over and that he had a coupon for $ 50.00 for the entire bill. Never once did mention that were needed to purchase a service called Go Advantage Choice.
When we were completing our transactions he showed us the screen of all the costs. We handed him our debit card. He placed all our contracts and documentation neatly stapled together with our receipt in our bag. I can kick myself now for not looking at the receipt before leaving the store. When we got home we realized that Shane added the Go Advantage Choice to the item we purchased WITHOUT our consent after we reviewed our charges. The cost of Go Advantage Choice is $ 79.99.
When we got home we called to let them know if the error and he admitted to add the charge but explained that he really saved us money and if he were to refund the Go Advantage Choice all the other prices would be increased. I explain that we agreed to purchase the items because of the cost he disclosed to us and would not have purchased the two IPhones and tablet if the has been truthful. Once this issue was escalated to manager Taera, who I must mention was in the store the entire time we were being lied to by Shane, she said we could not return the products with being charge a re-​stocking fee.
Taera finally refunded the fee in some dishonest way by reducing the cost of the Tablet we purchased.
We just wanted to put this horrible experience behind us when get got out bill from Verizon that includes a $ 55 charge for this data plan that SHANE signed us up for again without our consent and he didn’t even give use a copy of the agreement with all the other documents he provided.
We called Verizon and they offered us a discount but would not remove the data plan since we were outside of the 14 day window. We explained that we explicitly said to Shane we did not want a data package. We never talked about data plan. We never agreed to a data plan but Verizon will not remove the data plan.
During the nearly two hour shopping trip with Shane he had us sign a number of disclosed that we explained were consent for one thing or another NEVER ONCE MENTIONED A 24 MONTH COMMITMENT FOR A DATA PLAN and THE REDICUALOUS GO ADVANTAGE CHOICE he added on to our bill after showing us the bill and before charging out debit card.
We have called the store a number of time to try to talk to the district manager Chris Goodwin (this guy works for a phone retailer but has no phone that you can call to talk to him). Chris has never called us back.
RUN AWAY FROM THIS STORE. If you purchased anything from this store call Verizon to verify that your records match what they have and do this with 14 day because Verizon will not help you once you are out of this time frame.

5 Stars! Shane helped me optimize my tablet and transfer data. Quick service!
Highly recommend this store!