Nike Factory Store

Avoid shopping here. Every time I have shopped here they have tried to rip me off. They ran my debit card twice for one sale. Told me they couldn’t find the duplicate charge so I should it call my bank and file a fraudulent charge. Unbelievable!!! They got their money now my bank can deal with it.
**update –they corrected their mistake. Still buyer beware. Check your accounts or pay with cash.

As good as any other Nike Factory store… but the had a pair of Orange Max’s on sale… so that makes them a winner!!!

Good store when they have sales. Otherwise prices are no different than other stores that carry nike apparel.

Found a gorgeous pair of Lunarglide 6’s for 30% off, so that was great.
Except for the fact that some members of the staff apparently are incapable of doing their job when there are a lot of customers around. An employee started a line with a portable POS system to ring people up. I, along with 5 other people waited in that line, for (I’m not exaggerating) over 20 minutes. When it got to the person right before me, she goes «this is no longer a line», and expected me to leave, when she clearly saw I was standing their waiting patiently just like everybody else.
Will never visit this store again. Sticking to the store in Chicago from now on.

I lost my favorite pair of sneakers. Hush. I’m from NJ and they aren’t tennis shoes.
I came to the Nike store to replace them. I was elated that I found the exact same pair I had previously that were super comfortable. I had paid $ 85 for them 8 months ago and they were about 35 here. It was a win win for me. I also got another pair just in case I lost them again.
The store can be very crowded and there was a limited selection of apparel. That is why I am giving only 3 stars. I have been to much better Nike Factory Stores.

Pretty good Nike store! Tons of employees walking around the store ready to help you with anything you need, which is always a good thing. They all seemed to understand my needs as a customer quite well, pointing out a very well-​priced running shoe with a good amount of support (exactly what I was looking for!). It did seem like there were a LOT more basketball shoes than were necessary — when I went, the basketball shoes sections were mainly empty, but the running/​training shoes sections were extremely crowded. All in all, I had a pretty good experience with this Nike store and will probably come back if I need more athletic shoes.

Subpar selection. Nothing but XXL in the clearance sections. Attempted to purchase a pair of Nike Free’s for $ 35, but they claimed the shoes were marked incorrect and actually $ 80, and refused to honor the price written on the box. Very poor interaction with employees overall, as they rude and unhelpful. At 8:30 pm they were much more concerned with closing down the store a half an hour early than helping customers, resulting in trash bags being piled around me as I was shopping.

I did not physically go to this location, as I am located in Corpus Christi, TX. I called in an order for the JJ Watt trainers after doing some research and finding out they were there. I was greeted professionally on the phone and then directed to Men’s Footwear where I was again positively greeted. Ruth enthusiastically took my question, found my sneaker and took my information to place a phone order. It was clear that they were busy, but the hold times between getting my information and doing the necessary research, then executing the order, were short and here customer service to prevent me from becoming impatient was intentional and effective. Thank you to the Nike Factory in Aurora, IL (Chicago) and to Ruth for a pleasant experience.
–Adria

I was on the hunt for women’s workout apparel and was curious to try out the Nike Factory Store in Aurora. I came away let down by my experience. I was expecting an OUTLET, but I guess a «factory store» is different. The women’s clothing section was really small. There was very little marked down/​clearance merchandise… all mixed in with regular priced items. I found some training capris that were really nice, but they were $ 90… less than 20% off the retail price. The real kicker was that the same pants were still available on Nike’s website… FOR LESS!
Between the 45-​minute commute from Chicago to Aurora, the added cost of tolls, and the value of what you’re actually getting, I’d recommend Kohls or Nordstrom Rack if you’re on the hunt for a bargain. Nike’s online store is pretty awesome as well. Good deals + free shipping.

I’ll get right to the point: The quality of your shopping experience at the Nike Factory Store depends VERY much on when you go there.
If the store isn’t too busy, it’s great — the staff is very helpful when the place isn’t packed… They have an ever-​rotating stock of various Nike shoes at great prices, as well as tons of other Nike-​branded gear from socks to sunglasses. I always head straight to the back of the store, where the wall of totally random clearance shoes is located.
I was there earlier today when it was NOT busy, and I asked a staff member if she could check in the back for a particular pair of shoes in my size. She came walking out of the stock room with a shoe box for me in about 57 seconds!
On the other hand, if there’s a line to get into the store, just go somewhere else. When it gets full, it’s difficult to walk the aisles and look at shoes, almost impossible to try anything on, and the checkout line takes FOREVER! Also, the staff becomes much less helpful when they have so many potential shoplifters to look after…
My obvious recommendation is to go there during off-​peak business hours. You will find a great selection of Nike shoes at super-​cheap prices!

Always busy, especially on the weekends. I haven’t bought anything from here in awhile though. I’ll go here to peruse the lunar running shoe selection. I’ve been here on Black Friday before, but we ended up not buying anything lol.

Insanity! No, not the at home workout. Insane is how I felt shopping here. The throngs of people, the sheer volume of shoes and the noise level was enough to drive me insane. Well almost.
I was on a mission for my hubby. He loves shoes! I actually think that he has more pairs of shoes than I do these days. So, I was at the outlet mall and decided to run in for a pair. The good news? They had a ton of shoes in his size. The not so good news? The boxes were falling apart, the shoes were kinda all over and it was really hard to inspect the merchandise. Mainly because it was so crowded and there was no where to set down a box. I was very clown-​like as I juggled many boxes of shoes for a while there. I eventually chose a pair and walked toward the registers.
Oops!
Silly girl. You can’t walk toward the registers at this store. You must walk to the back of the store to find a line of sweaty, annoyed shoppers weaving in and out of the aisles. Then you must take your appointed place in said line where you will wait. And wait. And wait some more. And just when it’s finally your turn, you will hand over your great find to the associate only to learn that since your shoe-​lovin’ hubby isn’t with you and you chose the shoes by sight that you have two lefts. That’s right! Two lefts! (Boy this is getting confusing!). I’m a bozo. Thankfully, the associate got on her headset and informed the shoe-​folks that I had two lefts and since my husband doesn’t technically have two left feet, I needed one right. To form a proper pair. You know, like I should have originally received in the half-​broken box. Sadly, the finding of a right took a while. Gratefully, I wasn’t the one digging around back there.
So, will I go here again? Yeah probably. But, I will drag the hubby and put the teenager in line at the beginning of our visit. I think that will be my smartest Nike Factory Store move ever!

3.5 stars.
On a good visit, the lines aren’t too long and I can find a bargain on some last season shoes.
On not so good visits, I find a bargain but have to wait an age in line to checkout.
On the worst visits, I find no shoes but then I don’t have to line up…

I work at the outlet mall and I can assure you one thing, Nike is always busy… always. They always have a line sometimes it’s 20 people deep sometimes it’s 2. It all comes down to timing. I know that the best time to go is in the morning or at night, never the afternoon. I’ve been able to score some sweet deals here. My most recent purchase was a pair of running shoes priced at $ 62 on clearance for $ 49 and an extra 30% off so I only paid $ 37. Come up!
I’ve never had any issues with the staff. They always ask if I need help at first and then leave me alone after. Never rude or pushy. Honestly you come here for the sales and the shoes; at these great deals the staff could do whatever they wanted and I wouldn’t care as long as I get my discount. Seriously, check it out. You can’t find Nikes this cheap anywhere.

The selection at this Nike store is good. However, their customer service is a bit lacking. Although my cashier was nice, their credit card system was down to one computer. So even though I had gotten everything, I had to go back to another cashier and pay for my purchase again. Mind you, this was Sunday afternoon and a long line was already forming.

I’ve been in this store a couple times and I can’t say that anyone has ever come running over to say hello or offer to help me. But with that being said, it’s a clean, well organized store that has quite the variety so long as you are willing to hunt for things on your own.

Store Review:
Can you find me a pair of air jordans? I have been going to this store since I was in junior high and always ended up taking a pair of nike home with me until I started to move over to New Balance, but I still check out this store whenever I am at the premium outlets. As the other reviewers indicated, the store staff is so so, but I have not had to ask for help during my visits so I have minimal interaction with the employees unless I am checking out. The front of the store has clothes for men, women, and children. The back is tons and tons of shoes with clearance shoes on the back wall. Prices are good compared to your normal stores, but occasionally you will get a killer deal. Otw nothing else exciting here.
Pros– wide selection of Nike shoes, good prices
Cons– staff is so so, long lines during peak sales
Hidden deals– the back rack holds the clearance shoes with the best deals

I LOVE Nike so obviously I love the store. haha. You are not going to always get what you want, because it is an outlet store, but that is ok. I just went there yesterday and they have a new layout. Their old layout was pretty confusing and messy. Now, it is soo much better. Very clean, organized, and seems like they have more of some things. Such as shoes and now a fitting room. The customer service is OK. Out of the many times I have gone there, I think I was only asked if I needed help twice and greeted at the door probably three times. Sometimes you can tell that some of the employees don’t want to be there. Or when I go to the cashier, I don’t want to hear you talking to your fellow coworker about your day or how many hours you worked this week. Anyway, I do like the way they have their check out line, but I think they should allow more room for it. It gets kind of hard to pass people to get checked out when you only have about 15 inches of space. Overall, it’s a decent store, but I like it a lot better now that they remodeled it. It’s just the service… they don’t say anything to you.

The customer service at this location is NEGLECTFUL and AWFUL. The staff needs to be reminded to act like they care about their job and customers.
I visited this location on a busy Saturday with my husband to replace his running watch. At first we couldn’t find the watch display. When we finally found it, the push-​for-​service button left us waiting for awhile before I went hunting for help.
Employee Encounters:
#1 — At first we found someone and asked if they sold the running watches there. Employee #1 waved towards the center of the store and said «It’s over there by the registers». We weaved through the general direction and found the display locked. (OK…)
#2 — When no one responded to the display’s push-​for-​service button, I found an employee rushing by and asked her for help. She briskly replied, «I’m off duty now» and kept on walking. (Gee, thanks!)
#3 — Still looking for help, I asked two dressing room ladies to contact someone on their walkie-​talkie ear piece to open the case. One pointed out, «You’re supposed to push the button.» When I told her we pushed it over 10 minutes ago, she did not reply nor move an inch. (Wow.)
#4 — The other dressing room lady actually helped. She said, «Here, I’ll find someone to help you.» and walked me back to the case. She ended up getting the key from the behind the register herself. We quickly picked out the watch. «That’s it?» she said in a surprised tone. (Yup.)
Overall this was an annoying and frustrating experience.