Pep Boys

As a woman with little knowledge of auto repair, For the 1^st time, I felt like I was treated fairly & honestly. Eugene was the person who helped me & was absolutely wonderful. He explained everything in great detail, scheduled my car repair right away & was so kind. What a personality & awry customer service skills. Eugene is the reason I will keep coming back. Thanks Eugene for making this stressful experience so easy!

Worst service, I didn’t hear: «hello», «thank you», «please» the stuff was so rude. Never come back. Totally out of businesses.
Stayed on the line more then $ 15 minutes, all of the cashiers were on the phone, one guy just worked. Wow

Absolutely the worst! I had a 10 am Monday appointment. I called to say I was running (15 min) late and should I still come in. The answer was yes — but give us ‘a little time’. So I went, and again I was no more than 20 minutes late. When I got there I was told it would be some time this afternoon! I guess everyone has a their way to define ‘a little time’ — but seriously. The guy (I guess he was in charge) didn’t even look at my appointment or ask me what I was there to have done. I simply needed a headlight replaced (and a tire rotation).
Customer service is apparently not their thing.
Maybe they simply were making too much money that day? Why did I see 3 (THAT’S THREE) empty bays?
Judging by the reviews here too many have had a similar experience.
Maybe the guys there were planning to not keep working there so it didn’t matter?
Or maybe the Pep boys at that location is being sold and a really good repair company will take it over!!!
I too would have chosen NO STARS, but that was not an option.
I sure would like to have a reliable place to go and be treated well — if anyone has a recommendation for a place close by I’d be happy to hear it.

Needed new tires. Was ready and willing to give them my money.
1^st phone call — «No you do not need an appointment! Come by anytime.»
2^nd phone call a few days later on my way over (and after being on hold for 20 MINUTES) — «Sorry we are too busy right now you should have made an appointment online.»
A week later — made an appointment online — brought the car in the next morning — «Sorry we can’t help you today because we don’t have a tech in, we don’t even look at that schedule»
A+ customer service right there!

Rude, careless, non-​professional individuals. LAST time I EVER go there again. They have D’s up their butts and so they think they’re too cool for customer service.

Very helpful and friendly staff. Eugene the service manager took time out to help me replace bolts on my skid plate and replace a brake light. Auto zone can suck it, they said I had to go to a mechanic.

These people are clueless, rude, and the service is horrendous. DO NOT go there unless you like headaches and inconvenience.
— On original visit had a headlamp put in.
— Headlamp went out about 1 day after 90 day warranty expired. (They put in crappy parts).
— By the way, they NEVER tell you any options on what parts you want, or give you ANY warranty information BEFORE OR AFTER putting it in. You will have to ask them for it. If they had told me the original headlamp only had a 90 day warranty on the first visit before putting it in but others might have longer warranties, I might have made a different decision but they never gave me that option. DO NOT have them put in Phillipps headlamps.)
— I insisted with the manager Loring that he replace that part and I agreed to pay for labor. Made an appointment.
— I came at my appointment time, wasn’t reserved in their system. Waited 20 minutes for Loring to talk to me, he didn’t remember our conversation at all, but he did agree to stick to what he had promised.
— After Loring had said right in front of him it would be $ 15, Zach the clerk still rang it up for $ 34 and tried to have me sign it. Nope!
— I asked how long the repair would be and this other tech Colton Sudweeks said an hour and a half (yes, for just replacing a headlight). I asked why and he actually said «well I want to see if there’s any other work I can do first before getting to yours.» When Colton was told there were no other jobs to do first he reluctantly said «Okay, half an hour». WOW nothing like a tech telling you he wants to do anyone’s job BUT yours!
— To be fair, the car WAS ready when I got back half an hour later and the headlight does work (so far).
— During my visit the line for the service desk was not managed whatsoever. People were made to wait, they weren’t guided as to where the line was, and several techs walked by without asking to help them or saying they would be with them shortly.
— In the lounge, during business hours, all the seats where up on the bench like the store was closed (very rude and inconsiderate towards customers.)
— During my turn in line Zach interrupted helping me to talk to at least 2 other customers, and Loring talked to one other customer during my turn as well.
— Zach had to ask for my information 4 separate times to keep looking me up in the computer. The second time you have to ask you should write it down.
— I asked Zach to tell me the specific manufacturer and model of the replacement headlight and he never did get me this information.
— Another sales associate apologized for all the goofups, saying he was trying to fix them and admitting things were totally chaotic there and he didn’t enjoy working there.
NONE of these things is okay, but I felt especially unwelcome, unappreciated etc. I will NEVER take my car there again for ANYTHING and will tell EVERYONE I know not to as well.

So I’ve frequented this pep boys before and always been pleased with service and timeliness, however this last time I went I was thoroughly disappointed I have a 2012 Jeep Grand Cherokee. I opted for a premium oil change service, tire rotation, wiper blades, new air filter, and to top off all fluids. A few days after service my check engine light came on I later figured out after two diagnostics that it was because the technician had not reconnected a hose running from the engine to the cold air intake upon changeling the oil filter, causing the malfunction, they also spilled oil all over my engine block and did not clean it up. They only replaced wiper blades in the front not the rear, and when the engine was hot the fluids were barely at the minimum line meaning they did nothing. This was also at 8am in the morning I was the first customer, not the end of the day where someone is tired and just made a mistake this was pure negligence and lack of care for my property I will not return I will spend my 238 $ or more depending on what I have done each change somewhere else. I used to love this place. I am thoroughly disappointed.

They do a good service, not pushing to oversell you with some junk. There is always a bunch of coupons you can find to make it significantly cheaper. Yes, they are constantly full and it is hard to book them, — but I rather see at as a proof that they are doing good job that has demand for. So come on, it is a good service — unless of course you’ve got a Ferrari and used to their official service centre.

I took my car there to get a oil change and the took all day. That did not call me when it was done then left it outside UNLOCKED! Someone stole a lot of my stuff and Pep Boys said there not liable even tho they left it UNLOCKED.

Thanks to the part store manager for helping me out a couple of days ago. I had a 18 month old Bosch battery in a car that I recently bought, which was giving me issues. Even though I didn’t buy the battery, nor could I know if it was even bought from a Pep Boys store, they helped me out by swapping it out free of charge for me. Most stores I’m sure would have just offered me a ‘deal’ on a new battery, but Pep Boys stepped up and got me back on the road again! Most appreciated.

Why can’t I give zero stars? I called and asked for price on two tires. The guy said $ 202.46. I said thats the total price? He said yes. I get here and was told it’s $ 79 per tire plus $ 44 install the tires and taxes added on top of that. When someone asks for the total price give that to them. Total price means everything-​tires, installation, and taxes. I wasted 35 dribe to get here to be told this. On top of that there’s no cars being workef on and I was told I couldn’t wait for my car to get done because they’re cleaning the shop. You clean before the shop opens. That’s customer service 101. I will NEVER be back again. Please avoid this place at all costs.

Horrible service. Zach told me I could come into the shop and drop off my car. So I drive all the way here & then I’m told «nope sorry we don’t have any techs to look @ your car today.» Why wasn’t this checked before I drove all the way here and secured a backup ride???

I have always gotten excellent service at this location. The wait can be long but that is because they give each customer the service they deserve. Great service and their prices are very fair. Dave especially knows his business and helps me get the most out of my cars.

I was just in buying some parts for my truck when I was checking out the register we were on froze in the middle of the transaction of course after I swiped my card. I was told it didn’t go through. We went over to the next one no big deal, till I look at my bank statement through the app to see that have been charged twice and one of the transactions where for a cent more. Meaning in going to go in with two different totals telling them I been charged twice for the same product. Let’s see what happens.

I needed to make a break pad change.
I cant be whit out my car, because it is my tool. So 3 days in advance i made an appointment to come in 9am and was told the repair only would take one hour.
2 ½ hour later the the work still was not started.
Not expectable. Do not make promises that you cant keep.

If you want your car to be worse than when you took it in, take it here. Horrible service, complete idiots. Frustrating beyond belief.

I bought two tires in later 2012 and don’t drive very much and when I went to a dealership for inspection and tune up they noted those very two tires had low tread and needed to be replaced!
I called Pep Boys and even though I said the tread was low and asked what my options were the clerk asked me if my tires were low because of low air volume or low tread.
I went in right after I’d phoned since I was told it was a good time to go in only to find the customer lines long and the service center bays filled with cars and not a single tech in sight.
There is no separate service desk so you have to wait in line with customers buying products and the wait was long and other customers were clearly impatient with the tedious staff.
When I was waited on I told the clerk that I was there to see the customer service manager but the clerk insisted that I explain to him why I was there and then ended up saying, «yeah, you’ll have to speak with him.» Dufus.
When the manager came over he was very friendly but didn’t remember speaking to me just before I arrived! Then he remembered that he had printed out my prior purchase order from 2012 and it was laying on the countertop in front of him. He told me that the «only» tech who could measure tread was being sent to dinner and that I would have to wait and leave my car in line. Last time I was promised that it took them 3 hours and it was to correct the alignment after the two new tires were installed and they thought they’d botched up my alignment so they had to look at it again on the lift, and it was getting so late at night I ended up getting a ride from from a friend and retrieving my car the next day.
I had to drive another 1.5 hours to get home and it was rushhour so I couldn’t leave it again.
Two weeks later I’ve moved out of state and my recourse, other than to take a loss and buy new tires elsewhere, is to write their corporate office. I had even bought their «insurance» on the tires. Fat lotta good that does when they don’t have manpower/​time/​proper staffing to evaluate the issue.
Bad business! Disorganized, And in the end it’ll cost you more to go here in because their service quality and their product quality is so low you end up going elsewhere to get their work/​product corrected.
Their location and the ever-​changing moving in/​moving out population of Denver keeps them in business. It’s not their quality!

Do not take your car here! I went here because it was convenient and I was getting a ROUTINE brake job done. It wasn’t routine for this place.
I had an appointment to drop the car off at 9am Saturday and wasn’t able to pick the car up until Sunday afternoon. Fine.
Drove the car to work Monday and the brake pedal felt soft, probably just needed to be bled. I called them and was able to drop it off.
They called me later that night and said the master cylinder was bad. I told them not do a thing and that I was coming to get the car. I get there and the car has no brakes what so ever, none at all and the car is un drivable. Turns out they had broken something in the booster and wasn’t I able to pick car up until Friday. Almost a week I was without a car. The fixed what they broke for free after a few arguments.
Don’t go here. I wouldn’t even go back to this place for an air freshener.
You have been warned!

I live not far from this Pep Boys so I always bring my car here whenever I need an oil change or it starts making weird noises. It can on occasion take a while to get the service done because there are so many cars there being worked on but I bring a book so I’m just fine.
They will try to upsell you but to be completely honest, I work in an industry where we are required to upsell as well so I don’t hate on them for it. And I usuaully take them up on some the suggestions because they are regular maintenance things I never think of fixing until something blows up. They are honest as well. When I used to have an older car and would bring it in for an oil change, they would come out with a list of everything wrong with my car but were always honest and said if you fix numbers 3, 10 and 142 your car won’t blow up, the rest can wait until later.