Premium Appliance Repair, Inc

The company schedules appointments within a time window and then calls you to tell you the repairman will be there inside of 30 minutes. On the first visit to our house, the repairman came 50 minutes after the phone call, so 20 minutes late. He made no apology, gave no explanation, didn’t introduce himself at all, and generally behaved as if he were doing us a huge favor just to look at our appliance. After about 20 minutes he quotes around $ 350 to fix it. He mentioned the part number while ordering it on the phone and a quick internet search showed it to be a common part that can be bought for around $ 60 and delivered in a few days. Over 10 days later Premium calls and says the part is in and schedules an appointment. They call to say the repairman will arrive within 30 minutes. He arrived an hour and eight minutes later, so 38 minutes late. He installs the part and has everything working and is back out the door in 35 minutes. So, a rude repairman with no respect for our time shows up and charges just under $ 300 an hour for labor (including time to diagnose and install part). Yeah, I am pretty sure I can do better than that. I will not use Premium again.

Premium Appliance Repair was great to deal with from start to finish! They did a very good job of getting the details over the phone. Ricardo cam right on time and was very thorough with our oven. He didn’t try to upsell us or anything — a huge relief! They also honored the coupon from the Unilocal website.

I called on a Sunday, they called back early Monday morning. There were openings for appointments that day, but I chose a 305 window on Wednesday that same week. They called to give me a 30 – 60 minute warning on when the technician would arrive, which was great. The service was quick and the technician knew what he was doing. Would recommend, thanks.

Totally call these people!
You know how sometimes you call a business and they don’t answer right away or call back in ample time? I hate that and just move on to the next people.
I could never understand that. I guess some people just don’t want business. I needed my dishwasher fixed and guess what? Premium Appliance fixed it for a good price! I always feel uncomfortable dealing with stuff like this anyways because usually I feel like I am getting screwed because I know nothing about fixing a dishwasher. But after asking around after I got a quote I couldn’t believe what a reasonable price they were giving me.
Thank goodness, because God knows we all hate washing dishes by hand :)