Saddle Rock Pediatric Dentistry

My three children have been going to this practice since we moved to the area in 2009. My oldest had massive anxiety about going to the dentist and the staff here has always been exceptionally wonderful with him, particularly Misty. He had a very unique set of dental circumstances and they were so gentle and patient with him. We were most comfortable with Dr. Paddy and saw him exclusively from the time that he arrived until the time he left. (By the way, one day a letter just arrived in the mail stating that he had left. No explanation and no forwarding information.)
I just took my kids for their check ups in November and it went from being our favorite place (that I would ALWAYS defend to others and highly recommend) to a place I will never return to. We arrived FIVE minutes late for the first appointment of the day. All three children had appointments booked — and let me tell you that in 6 years of appointments, this was the VERY first time they have EVER had to wait for us and not the other way around. The receptionist gave me a very cold «Well, we’ll have to rebook you for your appointments.» I told her that absolutely would not happen and that I was not leaving. She was gone for a few minutes, returned and said that they actually WOULD be able to see my children. Okay, then. We then found out that they would be seeing a substitute dentist for their cleanings. I let her know that I was not comfortable with this and that I’d need them to see Dr. Foster, as I wanted to talk to her about Dr. Paddy’s departure.
The hygenists were great as usual and the kids were fine. The problem was with Dr. Foster, who was pretty much cold, unsympathetic and generally not caring at all about how unhappy I was to hear that Dr. Paddy had left. (We had to coordinate care between Dr. Paddy, the orthodontist and an oral surgeon. I’m pretty sure she has zero idea of anything that went on with my child.) Instead of being comforting, supportive, understanding and reassuring, she left me feeling like we were just a number and I was ridiculous for worrying.
It’s a shame that this had to happen because I would have loved for my kids to continue going there since it’s so convenient, but I will now happily drive them somewhere else where I know my children and my family are valued and cared for.

My son has been going here for a couple of years now, and we really love it. They let him watch movies on a tv above the chair while they clean and examine his teeth. They give the kids goodies and get them involved in the process. My son actually likes to go to the dentist!

Saddle Rock Pediatric Dentistry just lost two lifelong patients. We have taken our boys there since they got their first teeth, but today they just destroyed that whole relationship. Both boys had appointments at the same time. We were FOUR minutes late and the first thing the receptionist said to me (no hello or anything) was «I’ll have to check to see if we can still see them.» She then disappeared for another four or five minutes. When she returned, she said, «Unfortunately, there isn’t enough time to see them so you’ll have to reschedule.» Four minutes!!! If you run your practice so tightly that you can’t absorb four minutes somewhere, there’s a problem. The receptionist also made a comment about how if they still saw our two kids that day that they’d then be behind on their other patients after that. Every other time we were in that office, we sat in the waiting room for at least 5 or 10 minutes before being seen. I don’t think running four minutes behind schedule is unheard of! And this was a 3:00 appointment — the office was only open for another two hours, so it wasn’t like the entire day’s worth of patients would be affected. There was likely only one other patient to be seen after our boys.
The care we received in the past was acceptable, although the hygienists over the years have been hit or miss. Many of them seemed to not be very patient with little ones, but there have been a couple that were what you’d expect at a pediatric dentist’s office — sweet and gentle. As someone else mentioned, I’ve never been thrilled with Dr. Foster’s bedside manner — we preferred Dr. Paddy once he joined the practice, but apparently he left there recently.
It’s unfortunate that they treat their patients the way they do. It’s a nice, clean office that was set up to make kids feel at ease (games in the waiting area, videos for the kids to watch while in the exam chair, tokens for a prize for no cavities, a plastic cup full of dental supplies to take home.) It seems there has been a lot of staff turnover there lately. Oh, and parking is always a challenge there. Heck, that’s where we probably burnt up those four minutes we were late!

We have been going to this office for years. We like Dr Foster. I think Misty, the hygenist is great and I really enjoy her interaction with the kids. We have seen some new faces there recently with staff, but Ericka was our dental assistant the last time we were in and super friendly and great with the kids.

My child has SPD and i have been dreading taking him to the dentist since its a nightmare at home to brush his teeth. We have gone twice and they have been great with my son. He isnt scared to go and has done great.

I really wanted to love this place, and after hearing such good reviews, I took my 2 ½ year old daughter in for her first cleaning today. We previously saw another dentist, who was excellent and would look at her teeth and talk about her dental hygiene while my older son had his teeth taken care of there. I decided to try another dentist since my son’s dentist is more of a family dentist and does not specialize in pediatrics.
When we arrived, I thought the reception was extremely nice and helpful, and the dental hygienist also was very good with my daughter, helping her to feel relaxed and talking to me about her dental and family history. At this point, I was very happy with their dental care, and felt optimistic that I would return. My opinion changed abruptly when Dr. Foster (the dentist) came to look at her teeth. She was not friendly and did not seem to have good bedside manner with kids. I have been to two other family dentists who were much more playful and focused on the child, I would have expected much more from a pediatric dentist. She was also in the room for about 2.5 seconds, and left abruptly after telling me that my 2 year old had three cavities. Not having experienced cavities myself, and having a son who has not had any yet, I was confused and had a lot of questions and concerns about how this could have happened. Unfortunately, Dr. Foster took off immediately, leaving me to go home in tears and google my questions. Thankfully the hygienist answered some of my questions and was able to calm me down a little. If it were the hygienist that I was rating, I would give her 4, but Dr. Foster gets 1 star in my book.

My 2.5 year old has seen both Dr. Foster and Dr. Paddy. We saw Dr. Foster for his first ever dentist appointment. He was very excited, but also nervous. The nurse and doctor both did a great job of making it fun and relaxing for my son. The Friday before his Monday appointment we had to have a strep test (came back negative) but my son was afraid to open his mouth for a doctor again… who could blame him? They got him to open his mouth and he had a great appointment. Last weekend, my son fell and hit his top two teeth and gum on a brick wall. We called the after hours line and Dr. Paddy was very helpful, called in prescriptions and gave us a plan of action. We were supposed to go to the dentist this week to check his mouth. We had some issues with our insurance, but the office helped us work through them and made it possible to go into the dentist. My son felt comfortable enough to go with the nurse to have his X-​ray done all by himself. The staff and doctor helped me out with my son and made it much easier. My infant is on a feeding tube so we have lots of things to carry. The staff really helped me by giving my son the attention he needed and deserved while making it easier on me. This office does have a lot of technological type things and it makes my son feel comfortable and excited. My son has been twice and both times walked out feeling so happy. He went to school both times and told his friends he got to go to the dentist. I grew up with an intense fear of the dentist and so far my son can’t wait to go! THANK YOU!

I am very unsatisfied with the patient coordinator who works there. She acted like she didn’t care and was very rude and unhelpful. My wife was there today with our daughter for a check up and was treated very rudely when spoken to by the patient coordinator. My daughter even tried to ask to change her sticker for a cup and was told no. Yet they claim compasionate on their website. I will never go there again and will let all my co-​workers know to go elsewhere. People should be trained properly on dealing with customers. a little kindness goes a long way. If you don’t enjoy your job, quit!!!

There aren’t enough words to describe how much I love this place!!! They are kind, nice, informative and patient with my children.

The office and staff were fantastic! Everyone was extremely kind. It was a relaxed atmosphere and my kids, as well as other kids in the office, were calm. My kids liked the office and staff. Very thorough and explained everything they did or planned to do. Gave me a quote on work that my son needs done so there were no surprises. I am very pleased and will refer my friends and family!

My son broke a tooth and I called for an appointment. They accommodated us same day. The staff was very professional and friendly. Every step of the treatment was explained well. Overall it was a very good experience and would highly recommend

Boo! Technoligy, technoligy, technoligy. They do have the latest amd greatest. But, class, personality… none. NOWHERE in the info packet did it say they would put my son under to do the work. It’s my understanding that only an anestesiologist can do this, in a hospital or medical building, they are neither. After getting a second opinion, my son only had 4 cavities and not 6!

Mind if I gush for a moment?
Going to the dentist can be pretty scary for little kids. And for kids with autism, going to the dentist is often something that only occurs with sedation — yeah, I’m not even kidding there. I’ve spent the past year putting off finding a dentist for my 6 ½-​year-​old son, after he had a terrifying experience at the dentist a year ago. Lately, though, we’ve gotten to the point where we needed to make some decisions about what to do with all these baby teeth that aren’t coming out, even though they have permanent teeth cropping up right behind them. Soooo, I visited Saddle Rock Pediatric Dentistry, and asked them lots and lots of questions.
Andrea, who works the front office, reassured me that they have lots of experience with special needs children, especially kids with autism. She was super helpful in helping me figure out my insurance coverage, and set us up an appointment for the very next day!
I really talked up the dentist with my boy, but still fully expected our visit to be a nightmare. My worry was all for naught. He did SPECTACULAR. Our hygienist, Karen, was absolutely amazing. She was unbelievably patient, kind, gentle, and very soft spoken with my son. She explained to him in detail every single thing she was going to be doing, and he responded by lying still in the chair, only squirming occasionally. He had a cleaning, x-​rays, and a fluoride treatment — without any tears, shrieking, or trying to run away. The whole thing turned out to be exactly the opposite of what I was expecting.
After his cleaning, Dr. Foster came in and examined his teeth. She had nothing but good news for me — no cavities, and no need for any extraction. Woohoo! We were supplied with lots of goodies, too — way beyond just getting a new toothbrush.
I could not be more pleased about all of this — believe me, when you have a child with autism, you seek out people to be «on your team» — those hairdressers and dentists and pediatricians and grocery store cashiers who GET IT. The ones who understand that not every child will respond to the same methods. The ones who take the time to make things easier for you and your child. And every single person I encountered at Saddle Rock Pediatric Dentistry was a ROCK STAR!