Sprint Store By Verity Wireless

0 stars — I learned something new today. You should only go to CORPORATE Sprint stores, bc third party sprint stores like this one will rip you off! 1^st, they added a $ 25 monthly charge to each bill– that just went to them, not a real sprint charge. Also, they down right lied to me stating i HAD to get insurance for my phone. Then, they charged me $ 13 per month for it — $ 11 is the normal charge…13 bucks is for tablets. Seriously, these are slim ball guys. Avoid at all costs– literally it will cost you! Go to Sprint Store — aurora town center. Teyawna was great to work with.

First of all they lied to me about getting an iPhone and told me that if I came back a week or two later it would be impossible to get a phone.
And then I went to pay my bill there and they charged me 3 dollars just to pay with cash because they were sending it to get processed.
I went and checked my account and I still had a remaining balance of 3 dollars that I needed to pay still and the lady never told me about it. She just told me that I paid off my balance. It really seemed like she didn’t even know what she was talking about. I am never going to that store again. If I were you I would avoid this place all together.

Not surprised to see the bad reviews!!! Horrible experience! Purchased a charger, long story short left the box at store and was told 14 days to return same as cash. decided to return said overpriced item only to be told it can’t be returned without the box!!! SCAMMERS!!! STAY AWAY!!!

Don’t go to this specific store, there are plenty of other Sprint stores in the area that follow procedures and don’t lie to you.
The above site says you can reserve a phone online and pick it up at the store. I specified the phone I wanted, the color, the contract renewal option, and selected this store from the list because it was relatively close. When I honored my appointment (like a responsible person), I was told they don’t have the phone in stock. I said I made an appointment specifically for the purpose of picking up this exact phone and they basically said it doesn’t work that way. When I mentioned going to another store, they said they were all of of stock. After coming home and reading my appointment email (which says I reserved a phone!) and the Sprint page above, I know this store is not following corporate procedures and basically doing whatever they want. They also tell lies to get sales (saying everyone else was out of stock), something I can’t forgive in any setting.

Do not go this location!!! Make sure you go to a corporate location, it will make the process of any issue much easier.
Long Story Short;
Bought new phones. Brought phone back within 14 day warranty «no questions asked» and wanted my phone replaced because it just turned off and would not work or respond to anything. They brought it backed and said the phone was working just fine and it just need a «soft start.» I say I want a new phone anywayss and then she tells me they made a «ticket» and if it happens again since I brought it in originally within the 14 days they will still replace the phone if it is the same issue. Sure enough it happens again. I go back and they say there is no previous ticket and now there is corrosion damage! the phone is 20 days old! Let me remind everyone, my phone still works, I just don’t feel I should pay for a brand new phone and have it not work 100%. Then when I asked for the manager, Aldo Gonzalez, he would not come out. He also has not answered my calls or returned them. Called Sprint directly and first lady said they would replace my phone and that she had to transfer me to someone else to process the new phone… Then I get the new person who doesn’t know anything going on and she says they can’t do anything. 4 hours wasted to no avail.
DO NOT GO HERE! THEY ARE SCAMMERS!
I wouldn’t be surprised it they put water in my phone so the next time I brought back they could say that and not have to replace my phone.

This place is OK, but their refund policy and re-​stocking fee sucks!!!
Bought an iPhone 4, but did not like it so started over with an Android phone. BUT, my refund is having to wait for 6 – 8 weeks! Why??? I paid in cash so there should be no real delay in getting my money back.
That is a mis-​use of process and corporate policy. I will NEVER buy a phone from this store again. Good for switching phones and general service questions, but refunds no matter the amount will have to wait 6 – 8 weeks for it come back?
UPDATE 8÷3÷2012 — They finally gave me my money back. 10 months later by a New manager that profusely apologized and got it to me the same day.

After giving my non-​working phone away for an hour an a half, they told me that my charging port is bent, and they refuse to fix it, nevermind that I put that into the realm of normal wear and tear. They claim that it would cost them 500 dollars to replace it so I should just go on ebay /​craigslist to find a new phone.
How about the fix is… you can just go to a REAL sprint store (Westminster or Cherry Creek works) and actually find helpful knowledgeable people to assist you. Quite honestly, never visiting another Verity store again, complete waste of my afternoon. Save yourself the headache and just visit a real store.

I went in to verity wireless because my touch screen was no longer visable. The staff was friendly, and efficient. They fixed my phone (it took an hour, but they fixed it for me while i waited), and sent me on my way. This is my 3^rd visit to this location, and i will always go there for service! I highly recommend verity wireless!

Waste of an hour and a half and still no resolution, limited sales and service, lack of customer service knowledge, third party Sprint store.
I will go to a REAL Sprint store next time, if there are any left! If not, will transfer to T-​Mobile.