Stanley Steemer of Aurora, IL

Why do we have to give them any stars? The employee driving van #2394 on 6÷29÷16 sped down a narrow one way driveway from the Westbrook West condos the wrong way. The one way is well marked BTW.
Then with a phone stuck in one ear he drove across the pedestrian crosswalk nearly hitting me and my dog. Then as I yelled at him he looked back while ignoring the stop sign at the busy intersection of 41^st and Saratoga in Downers Grove. He sped south on Saratoga towards Ogden Ave.
I spoke with the Aurora dispatch office and spoke with Angel. He promised I would get a call back from that driver’s manager. No one has called.
Why would anyone want to use Stanley Steemer if their drivers are careless and disregard basic safety rules? We won’t and we have advised the home owner’s board about this incident. There are over a dozen buildings in this complex that contains hundreds of residences. It will be a big missed opportunity for Stanley Steemer due to this employee and their lack of followup.

With a very naughty dog who happens to have a weak constitution, something in my house gets puked on at least half a dozen times a year. And somehow it’s usually orange puke. –Not what you want to have land on beige carpet. He could puke on any of my hard surfaces, but for some reason, he prefers carpeted areas. I spot clean them continuously but I have my carpeted areas professionally cleaned by Stanley every 4 months.
With the additional add-​on «protector», everything comes out. Every time Mr Doggy desecrates my house, Stanley gets it out. –this is largely due to the fact that I pay for the «protector» as well. It provides a barrier between the carpet fibers and the fluid so that when they come for an appointment, anything that was left after spot cleaning is lifted out with ease. Important to note: steaming alone is not enough. Well worth the money to have pristine floors though.
If you regularly clean your carpets, it is smart to sign up for their carpet cleaning program. For roughly $ 267 a year, I can have 3 rooms/​areas cleaned 3 times + an initial Protector put down. (Get the protector) Before I paid for the package, I paid for individual visits. But adding up what I spent over a year’s time vs with the package, I save $ 150 a year. Since I *KNOW* I cannot stand to go more than 3 – 4 months without my carpets getting cleaned, the package is a no-​brainer.
The downer to the package is that you pay upfront and it’s only for future visits. So if you sign up for the package during a home visit, you’re still going to pay the cost that day + the future package fee. –they don’t apply that day’s application to your year package. I think that is a cheeky move on their part. For this reason, I’m deducting a star.
Employees are always professional and friendly. They explain everything well and are never pushy about the add-​ons; although, they do explain the benefits of using them. I also prefer that I can set up appointments online without having to speak to people. I highly recommend the spot cleaning solution they sell. It does not bleach your carpet out like retail carpet cleaners do. And personally, I don’t like the smell of wet carpet so I pay the additional fee for deodorizing.
It feels so «1980» to have a Stanley Steemer van in my driveway, but there’s a reason why they are still around.

The crew was professional but quite frankly they RUINED my 2 year old carpet. I used Koshgarian cleaners for years but decided to save a few bucks and try Stanley Steemer. huge mistake!!! Rippled and some small spots looked worse! They say it’s the installation but Koshgarian did the same carpet last year and it was fine. All to save 30.00 bucks!!! Will NEVER use them again. I have placed a flokati rug over the wall to wall carpet to hide the rippling… But it looks bad in other areas and is so distressing to look at.

Do NOT waste your money with Stanley Steemer!!! They crew of two guys were at my house for about 20 minutes… there is no way they could have properly cleaned and deodorized my carpets int hat time. Sure enough a few days after they 1^st came, there was an odor in the carpet… called them up, they came back out and again, in less than 20 minutes were done. Order still there. So I decided to clean carpets myself, there was no way they cleaned my carpets!!! the water was BLACK and filthy!!!

On July 15^th. Stanley Steamer came to our home to give us a quote on cleaning our carpets & wood floors. We are in the process of moving and in order to stage our home, we had to store a few things with the moving company. During the loading of the trucks it was raining and they put down a long blue foam runner. The runner was dirty and wet and it seeped into the wood floor.
Before cleaning the carpet they had to conduct a simple test to see if the floors would require stripping. The result was that the floor did not require stripping, thus the price was much more economical. Since the movers damaged the floors I contacted them to let them know that floors would not require stripping. This obviously made them quite happy so the crew went ahead and cleaned the carpets. They said another crew would come the following weekend to clean the floors.
That next week July 22^nd. another crew showed up, conducted the same test only this time they said the floors did require stripping and the cost would be $ 150 per hour. I told them about the earlier findings by another crew, but they said I’d have to take it up with a manager. So now I would have inform the moving company of a totally different outcome. This makes me look like a liar & I shouldn’t have to be thought of in this way.
On Saturday August, 1^st. I contacted Stanley to speak to a manager about my problem. I was told that one would contact me that afternoon and if not they surely would Monday, August 3^rd. I never received a call on Monday or Tuesday the 4^th. when I called yet again. I was once again assured that I would be contacted by a manager that evening. As you might have guessed it, no one did. Now here it is Wednesday August 5^th. and still no call.
It’s my guess that Stanley is hoping I’ll just go away, but obviously they don’t want to respond to the discrepancy. I’m tired of being promised follow up calls and satisfaction. It’s very clear, Stanley screwed up on their testing, but all I wanted was someone to care & respect me as a repeat customer to call me and tell me the truth. Stanley Steamer forced me to write this review because no one seems to care. I’m just trying to sell our home and leave the floors in excellent condition for the new owners. Something I reiterated again yesterday, but my complaint has fallen on deaf ears.
Now almost three weeks later, there has been no call from management, no satisfaction about their testing method and no clean floors. I’m incredibly disappointed with Stanley Steamer and words can’t explain my anger at being ignored.

We had a nasty finished basement that we are trying to get cleaned up and were interested mostly in deodorizing. Stanley Steemer did a beautiful job with that aspect of the cleaning, but I found out that this is not a vacuuming service! They sent out an email a couple of days before they came with a portion on frequently asked questions. One of the questions was, «Do I need to vacuum before the service comes out?» The answer was, «You don’t have to because the machine is consistently vacuuming.» So I didn’t worry about it. After the cleaning, I went down to find that there was still a lot of debris left in the carpet. My initial thought was that I would have to take the vacuum down there and do it myself, but they charged me 300 dollars for the service and I felt like a thorough job should have been done. I politely called the company to ask what could be done about it and the lady on the phone was pretty rude with me. She didn’t apologize or anything and just said, «There’s no way I can get a truck back out this week and we really don’t vacuum anyway.» My ultimate conclusion has to be that the company is not providing a thorough service, and their customer service is pretty bad.

service was on time, fast, courteous, and stayed true to the quote that i was given highly recommended!

Couldn’t have asked for better customer service and cleaning services! This is the first time we used this company (and we will continue to use it) for two rooms of carpet and two tile bathrooms and shower stalls.
Sam R and Joshua C were the professional cleaners at our house. Sam was the lead person and was very informative, walking around the rooms explaining what they will be doing in detail. He got down on his hands and knees and showed me the difference between the grout around my tile. He was very patient explaining things to me.
Originally I wanted just the carpets steamed; but Sam suggested that I add the deodorizer (because of our dogs). I am very hesitant with perfumes and fragrances and I explained to him that I don’t want a lot of chemicals in the house. He explained to me that the steam will not get any odors out, but the enzymatic deodorizer will. I asked him what the ingredients were in it and he brought the bottle out for me to look at. I thought that was so professional, letting me see what was actually going to go into my carpet. The ingredients were minimal in the deodorizer, so I accepted. I am so glad I did. The carpets look and smell fantastic!
Sam and Joshua were so pleasant and professional AND they did a fantastic job!