The Grove of Fox Valley

So I’m assuming they didn’t like my review since a complaint was lodged which doesn’t surprise me since the previous administer asked me to delete a review about theft and other issues some time back. I stand by everything I’ve said as it is the truth!
My Father passed away recently at this facility and everything from start to finish after going on hospice was a nightmare! I feel The Grove is not equip to properly care for hospice patients even under the supervision of a hospice facility. It took my Father 3 days after going on hospice before he received the pain meds ordered to help with his discomfort. Then it was a constant struggle to make sure he was receiving those meds at the times he was scheduled. We were also lied to by one of the girls who would say she gave him his meds when in fact she hadn’t! As if this weren’t enough the liquid pain medication was administered incorrectly several times. It was to be given by syringe under the tongue or around the gum line. My Father had dysphagia which causes liquid/​fluid to go into his lungs and some of the nurses would come in because they were in a hurry and instead of using the syringe they used a medicine cup and dumped it down his throat and after that did the same with water leaving him choking as they left the room!!! Then they sent in an assistant in the middle of the night who was still in orientation ALONE to administer his pain medicine after complaining who did the exact same thing!!! I could go on about the injustices done to my Father in those short 10 days. It breaks my heart that he was suppose to be cared for and made comfortable during the last moments of his life!!! The morning my Father passed was no exception. The staff was notified and was suppose to contact the proper agency’s. We waited, asked if it had been done they assured us yes several times only to find out 3 HOURS later we had been lied to once again!!! My Fathers body was laying in that room for 3 hours before staff decided to make that call!!! We had to clean out his belongings while his body was still laying in the bed. This was so emotional and heart wrenching especially having staff handing us bags left and right hurrying us out of there. Extremely distraught a member of the staff went and got the administrator to come talk to us. She was in no way any help at all in fact all she did was come in there with attitude and add fuel the fire. The administrator was more upset with the fact that she had been called out of a meeting then with the situation at hand. Instead of being understanding in a difficult situation she decided to be extremely defensive, condescending and down right rude! An hour or so later while at the funeral home making the final preparations to lay my Father to rest the administrator called with the most insincere, fakest apology ever. A final slap in the face to my Father and my Family. My Father had several residents he was friends with and they did make sure to bring them to the wake… and then they forgot and left them there so they had to wait for transportation to come and pick them up. I will NEVER forget the horrible treatment my Father and family received at the hands of several people working there. My Father was an amazing, beautiful, and loving soul who deserved way better then the treatment he got.

This facility sucks ass. My father in law jack Mosley passed away a few weeks ago from this shit hole. He passed away early in the morning, my sister told the incompetent nurse to contact the funeral home in order to get his body picked up. The incompetent nurse didn’t even contact the funeral home. 3 hours later, I went up to the facility and had to yell at the nurse in order for her to call the funeral home. The administration didn’t told lie after lie that my father in law was getting the best treatment. What a bunch of lying bastards…
The funeral home finally came and told us they NEVER got a call from the nurse. My wife and two sisters complained to one of the administrators. She didn’t do shit for us…
I repeat do not… do NOT send your loved ones to this shit hole. The nurses like to steal property from patients. Also, at night when the patients are sleeping, the nursing staff like to act ghetto and be loud!!! The facility sucks.

Advising everyone that The Grove is NOT a safe environment for their loved ones and NOT a HOSPICE environment. They have a flagrant disregard of proper care of their residents for bathroom needs, medications and medical attention. No respect for their few belongings that employees steal or throw away. Will tell family members anything to sound like they are taking good care of the resident.
They have zero understanding of what Hospice means and withhold medications, administer them incorrectly and take days for the medications to be available with one excuse after another. The administrator has no problem talking down to family members immediately after their loss and pushing the family to hurry up and put clothing and items in plastic garbage bags while the deceased is still in the bed. No compassion shown at all. Lied about contacting the appropriate agency’s after the passing and then tried to make it the family’s responsibility until the Funeral Home called them out on it!
They dropped off three wheelchair bound residents totally on their own for the wake and funeral without any staff member to see that their needs were met in a facility that was not handicap equipped for bathrooms for several hours until the bus returned to pick them up.
I could go on and on, but the bottom line is they do not look out for the safety and well being of the residents and regardless of the promises nothing changes, they just try harder to hide it.

I originally gave this place a great review but have changed my tune. The nurses are great, the physical therapists are good. The thing I hate the most is the business office. My mom was in here twice. The first time she was in for about 2.75 months. I kept wondering why they kept her so long and soon i realized it was so they can suck money out of her. The second time was after her stroke. She had a brain injury. This is important to note as I continue my review. My brothers and myself are listed as contacts. They never once contacted us to tell us her insurance was running out and she was being thrown out. They only spoke to my mom about it. She had a brain injury, you haven’t even got her to walking by herself. She couldn’t talk correctly, because her brain wasn’t functioning correctly. Instead of contacting my brothers or me to talk about long term care, they were trying to make her sign her pension over to them, for which they would put her up in a nasty apartment on the premises. This woman has a brain injury and they are trying to take advantage of that fact by taking her pension. Don’t let your loved ones go here. Scamming old people is their business office values. Stay away!

My mom was sent here to get her strength back after being in the hospital for a week. There were bugs everywhere. I made them move her from the first room because there were so many live/​dead bugs… they looked like giant flying ants. When I came to visit I stepped on a pretty large roach in the hallway. The bed was very narrow and uncomfortable. The staff was very nice but they didn’t seem to move very fast for patients in need. My mom liked the actual rehabilitation classes.