Tynan’s Nissan

Horrible experience! Saturday April 30^th. My car was no longer running and I decided to have it towed here because they had a car online that I liked. I spoke to a guy named Marcus and he said that he will have someone ready for me so they can take a look at my car and that the car I was looking for was available. A man names Irwin greeted me and I ask for Marcus. He said, «Marcus is the online guy but he’s on the other dealership right now but I can help you.» I said sure, as long as someone helps me. I told him about my issues with my car and that I came to look for a toyota that I saw online. An hour later we finally got done with my trade in value and we were off to see the car at the «other» lot. But the car wasn’t available. I had my eyes set on it (as of today ⁵⁄₁₀ I see that the car is still listed online). So apparently some other customer was viewing the car. Like all awful sales person he ask if I wanted to see another car. I said okay. I picked three cars, 2 nissans and 1 fiat. So we go to the «other» lot and the two nissans weren’t available. So my final choice was the fiat. IT WOULDN’T EVEN TURN ON! So we just went back to the dealership and he said, «Hopefully service is here so they can take a look at your car and our shuttle service can take you home». Neither were available. So I had to drive my overheating car back home, which took an hour because I had to constantly stop and let my car rest. He also said that he will call me on Monday and it’s been 10 days now. I did hear back from Marcus last week but I’m sure he’s unaware of everything that Tynan’s Nissan put me through. That entire episode took 2 hours. I got a quote for my trade in and I didn’t get to drive one car. I’m still searching for a car, but I’m not getting it from you guys.

I know the honeymoons over lol. The service department is awful. I’m glad I’ve sold both my nissans. If you have to use their service department avoid Luke he is a complete moron.

Great dealership, dealt with Taher. He was very forward and to the point which was nice. Would highly recommend!

The worst service I have ever had. We wanted to trade in our lease vehicle for a new one and unfortunately we got in the middle of a young sales person not listening and the manager doing the same. What a waste of an afternoon. This father son duo needs to stop working together

The car buying process absolutely terrified me. I was sure I was not going to get financed or be able to get the car I actually wanted. I went to Tynan’s just to check things out. When I got there, I was welcomed by a very professional staff. Rolando, in the special financing department, worked tirelessly to get me financed and in the vehicle I wanted. I’m very grateful I stopped here today, and walked out with a car! Highly recommend Tynan’s, and especially Rolando, for their hard work and professionalism.

I had my doubts when walking in their special finance department as John Elway Credit had bad mouthed them. I am so glad I found this place. They do not sell cars, they place people in vehicles that fit their needs and budget. Larry the salesman was the best in the business and guided me though the entire process with caution and care, his sales manager was also very tenacious and hard working in finding the right deal. They were the perfect combination. I will be buying cars for life from them. Stop wasting your time with false promises from dealers and go to Tynan’s and ask for Larry, you wont regret it. Thanks for selling me my Edge last night. Very Happy

I purchased a used 2012 Xterra, with only 30k miles. Tynan Nissan had this car in the lot for quite some time. After a week of driving, it rained, and I noticed the roof was leaking. Surely with a car on the lot for so long… they had to know about this.
A few days ago, my xterra stopped working. Needs a transmission and clutch.
I wrote to the dealership and received no response.
Avoid this place if you require customer service after paying $ 20k+ for a vehicle. They are dirty, immoral and horrible people.
Now I’m out $ 3500, with a $ 550 car payment.
Thanks.

3 stars to the dealership! 5 stars to Nigel!
Three stars because it’s… well… it’s just a car dealership. Their business model makes them sketchy and weird and uncomfortable, but Tynan’s is fine for what it is. Julieanna the internet manager is very normal and nice. My financing guy was laid-​back and clear about the warranty upgrades and non-​traumatizing about the paperwork. Everyone was cool. I’d go back.
5 stars for my salesman Nigel. His background is in home sales and he brings the warmer edge of real estate to cars. He is completely non-​pushy and wants to be clear on your needs (either your goals for the car or your goals for the day). Don’t feel guarded around Nigel. He’s great.

Had my 05′ Pathfinder in and out for an exhaust leak repair before noon the same day I took it in. Everyone was pleasant and they have free wifi/​TV/​or a quite area while you wait. They didn’t even try to sell me a new car! Very happy with the work they performed. Thanks!

I had a 2013 Nissan that I always had serviced at Tynan’s. I like the packages they have in the service department. They save money when doing standard maintenance! Fast forward to this past weekend when I decided to get a new lease. I ended up going to this huge «church lot» of vehicles! Wow they have so many. So I choose the green Rogue. How pretty plus they did a 12 month lease. Seriously that’s so awesome! If you are wanting a Nissan or already have one this is the place to go!

Five days after I posted a bad review, I was contacted by Tynan’s…which was 7 days after I first contacted them. By the time they got around to me I had already been driving my new car for days.

Just bought a new Murano from here. Alex Brasel went above and beyond! I would give him 10 stars if I could. It’s been several years since I bought a new car. I had dreaded the process but Alex made it fun! And the rest of the folks there were friendly and helpful and really seemed to want do whatever they could to help me find the right vehicle for me. No pressure, no games. I highly recommend Alex and Tynan’s! I am very happy with my purchase.

Came in because my daughter wanted to test drive the Juke. She had talked earlier to Tran and had said she would be there around 5:30 to 6 pm. He wasn’t there when we arrived and after waiting about 15 minutes for his arrival, we just said if anyone else could help us since the weather was getting worse.
One of the sales reps said it would be better to wait for him. Finally he came in and we test drove one of the Jukes. Tran was nice and professional. The test drive went okay but my daughter didn’t like the way it hesitated during acceleration.
She also wanted him to look at her car to see how much the trade in value would be, but there wasn’t a technician available to look at her car.
The dealership was clean and organized and the sales reps were friendly, but we just didn’t get a great vibe for this dealership.

I have purchased 3 vehicles from Tynan’s; two Volkswagons and 1 Nissan. Each time my salesman was someone that should be VERY interested in providing stellar service since it’s his name that is on the sign!
The 2 from VW were fine. I think the biggest difference is that VW does a customer satisfaction survey and the sales and finance teams wanted to make sure I gave good responses on the surveys. The first time I was so hounded after giving a medium level response that I wasn’t about to make that mistake again! It is pretty clear that Nissan does not survey the buyers.
The service prior to and during the sales process is not the problem. They know how to sell cars! I started to get uneasy when we were signing the paperwork though and nobody seemed to care when I said that the terms on the contract were NOT what I was told. They sort of laughed it off and we went through with the purchase. That’s not even the problem. I could have walked; I chose not to.
The problem arises AFTER you drive off the lot. My husband and I have been calling, texting and e-​mailing the sales guy, the customer service (they should use that term VERY loosely over there!) team and the title clerk since the end of December and have yet to receive one single return call! We started out calling and leaving messages asking why the County had not received paperwork. That should not be a big deal, nor should it be something that would necessitate dodging of phone calls and refusal to respond. Right? Simple question… or so we thought!
I even had a chat online, thinking surely THAT would get a response. Nope. Nothing. I called and talked to the very nice title clerk — she told me that the sales-​guy (same one as always) had asked her about the paperwork just the day before. So he went to the trouble of walking across the parking lot and having a conversation — surely he would pick up the phone. Right? NOPE! Why doesn’t he want to tell me that they don’t have a title to this vehicle that they sold me?
My husband called the County yesterday. They told him that since we are going on 3 months from the date of purchase then clearly there is something wrong. Can you believe it?! I called the guy again… left another message… asked if a return call was too much to hope for… still nothing! I told myself I would give him 24 hours to do the right thing. 24 hours to pick up the phone and call me. It has been 23. Actually… it has been 6 weeks and 23 hours!
I don’t know what we will do at this point. I do know, dear reader, that you should NOT purchase a vehicle from this franchise for the very simple reason that the «after sales service» is a BIG PROBLEM! Anyone can give you good service while they are waiting for you to sign the paperwork. The test of a good or great organization is how they respond when they don’t have money on the line. What’s even funnier is that the sales guy knows that we need to be 3 additional vehicles over the next 12 months. You had better believe that none of those 3 — or any from any friends or family — will be from this long-​time Aurora establishment.

Absolutely terrible visit. Waited for 5 hours after being told one thing. Then come to find out the amount down was never at what we had agreed upon so I wasted 5 hours of my day sitting at a table while the supposed sales representative helped other customers and was extremely rude. Thank you Dj for making my trip terrible and the worst experience I have ever had in a car dealership. Not to mention I had a meeting time set for 11am and the lady who was supposed to be there for my interview doesn’t show up until 1pm thinking that is the time of the meeting. This place is supposed to be for people with bad credit but what they won’t tell you is your going to waste your day because they don’t care about you.

I just got home from my Nissan Service experience and felt that is was important to write my review as soon as I could.
Bought my Versa from this store back in June and was due for an oil change.
First oil change is free so I was looking forward to getting this done and not pay for it.
My fiancé warned me that they will try and sell me things or come up with other services I don’t need right now, which is usually accepted.
I was greeted right away by Derek Stuwe when I walked in the door and was asked what I needed done today. I had asked him about the oil change and he gladly responded with of course and was so helpful with my other questions. I had asked about the tire air pressure light that I have not been able to turn off and he said they will inspect all my tires and make sure there is no air leakage and reset the light free of charge. Also gave me some name of companies they recommended for Hail damage.
Honestly I was really surprise he was so personable and helpful especially since I was not spending any money!
He said it would be about an hour so I found my self a seat and decided to hop on Unilocal and read reviews.
Oh dear I started to get really nervous about the reviews about their services, reviews along the lines of waiting more then an hour or 3 hours for small services, being told about things they did not need or other things that needed to be done with their car after their service was finished like new tires or wipers and such. Reviews complaining about rude and bad services.
I then started to notice how crowded it was getting and how busy it was, I was starting to believe I was going to be here for more then an hour and that their were not enough grumpy kitty photos online to keep me entertained! =)
It was about 5 min to an hour since I sat down and here come Derek with papers and said my car is being pulled up but wanted to go over a few things first. Oh no here it is… This is what I have been warned about I was thinking… He sat down and went over my car and to my surprise said everything looks great, tires, wipers etc. He printed my receipt of no charges and walked me to my car talked about my tire light and how it can be picky when it is cold and asked if I had any other concerns.
Derek was wonderful and personable, did not hurry me out or up sell me or anything like that very pleasant experience. If you have any doubts coming here for services try asking for Derek I am sure you will be satisfied! Thank you again Derek I will be asking for you again in the future!

There really should be two separate sections on Unilocal for Tynan’s Nissan: One for Sales, and one for Service, because Sales is getting dinged for horrible Service issues, apparently.
Anyway, I had a great experience at Nissan in buying a new truck. My credit is less than stellar at the moment, but Rolando and Greg worked their magic and found me reasonable financing.
I was looking at the 2014 Frontiers, but by the time I sold my car for the down payment, the 2014s were gone and they only had a few 2015s on the lot (how is this possible?). It was a big disappointment, as I had to settle for a truck that was a bit more expensive than what I had looked at the week prior, and they only had two colors: Black and grey – hotter than hell in the summertime.
But, aside from that, I love my new truck. Cute, reliable, and just in time for the snowstorm we just got pounded with!
Two nitpicks: Virtually everyone there smokes. And they smoke right outside the doors where people have to walk. My truck was parked right in the unofficial «smoking area» outside the sales office. In fact, there were so many people smoking there, I asked the salesman to move the truck for fear it would stink up the truck.
Also, when I finished signing all the paperwork, they said they were «detailing» the truck, but when they brought it around for me to drive it off the lot, they hadn’t done anything but wash the outside. There was dust all over the dash, and people’s shoe marks on both doors from getting in and out of the truck. I was so annoyed, I couldn’t even focus on what Bihn was saying. I pointed out the problems, but all Bihn did was bring some guy out with a rag. Really? Then he asks if I want it to get cleaned again. Um, yes? Did you really have to ask?
When you drop $ 28,000 on a vehicle there, I don’t think it’s too much to ask that the inside be cleaned, especially after 150 miles worth of test rides.
Would I shop here again? I would. I felt like they were very fair and really trying to help me get the vehicle I wanted. I trust them.

Ok, I will have to give this place an added star… I would like to give it more, but the 1^st time was so miserable… it will take a lot more for me to change my mind.
I was forced to go back because I had to get a front license plate holder for my newly acquired CO license plates! (Seriously, though… why does CO require this? AZ and MI don’t! Grrrrr) The big dude up front was very nice and offered to install the holder for me plus top off my windshield wiper fluid with CO fluid (my AZ approved fluid kinda freezes when it gets cold… drrrrr) for free. Even the retail part guy that sold me my front plate holder was extremely pleasant.
Still need more to convince me, though…

I was here last Saturday to get an express oil change. It took 1.5 hours for that service. After the inspection, I had a a few recommended maintenance items like an air filter, wiper blades and a transmission flush. All in all, it took over 3.5 hours to get all of the work done. I kept being told that it would be only X minutes more but it was always more than that.
I moved here two years ago and first started coming here for all my car work. I purchased a 3-​pack of oil changes earlier this year and after the last one, I will have my car serviced elsewhere.

Very nice when you are ready to buy. A-​holes when you aren’t.