U-Haul Moving & Storage at Buckley Rd

It is been a long time since I’ve received customer service this outstanding the gentleman named Brandon and his crew were excellent on all occasions they were prompt courteous precise concise as well as helpful and available I would highly recommend them to anyone else cannot say enough good things about this place

The trailer was so dirty I was afraid the lights would not be visible. Then when I returned it five hours late, I was charged for 24. I rent trailers about 6 times per year but I will do all I can to avoid this store in the future. Buyer beware!

Beware, manager lorenzo n. Discriminates against bikers. Says were sue happy, not too bright cannot secure our bikes and when they fall, we sue u haul for our mistakes and other remarks. Definetly should be not working for u haul. Also he was not happy when i could not use one credit card to pay for the rental, even though i used two cards and cash he asked why i didnot have a larger card and i said im a veteran on disability on my bucket list ride and because of being on disability i dont have the bigger cards any more because i cant work. Also i was given a truck that leaked into the cab driver’s side when it rained for most of the trip to my house. Called u haul customer service 3 times and 1 dropped call and the 4^th call got me help and a place i had to take the truck to to have it repaired. Because of the water leaking in the truck, a rash appeared all over and messed up my skin horribly. During the trip and after, help from u haul and trying to resolve this has been more than one sided and horrible. Files are closed with out talking to anyone. Customer service is for themselves and not the people they need to serve like the business its susposed to be. Some reason i have to put a star in for the rating, i would not put any in and if possible go negative just so you know.

I had a trailer hitch installed here. Guys did a good job. No complaints with the hitch.

I am one of those individuals that consistently moves. I can honestly say that this location has provided the best customer service of any uhaul location. The customer service representative, Jordan (female), apart from being very quirky and cute, was able to provide exceptional service-​much higher than expected, was very patient, and willing to assist. If only all Uhaul locations and service reps could be like this location, and like Jordan. Thank you u-​haul!

CUSTOMER BEWARE! Customer service is terrible! Employees are rude and disrespectful, especially the location manager. MULTIPLE PROBLEMS from the start until the end. Gave away reservation the day of pick-​up without even notice! Equipment is significantly faulty and damaged. Was unable to complete my move due to the poor condition the equipment was in. The customer comes in last here and nobody cares.